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Matsuzakaya Honten

4.0 star property
Adults-only ryokan with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for Matsuzakaya Honten

Exterior detail
Basic Twin Room, Bathtub | 1 bedroom, minibar, in-room safe, desk
Building design
Superior Twin Room, Bathtub | 1 bedroom, minibar, in-room safe, desk
Premium Room with Tatami Area and Open-Air Bath B | Living room | Flat-screen TV

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Air conditioning

Explore the area

View in a map
57 Ashinoyu, Hakone, Kanagawa, 250-0523
  • Place, Hakone Kowakien Yunessun
    ‪3 min drive‬
  • Place, Hakone Shrine
    ‪3 min drive‬
  • Place, Lake Ashi
    ‪4 min drive‬

Room options

View all photos for Executive Family Room with Hot Spring Open-Air Bath(Sensintei)

Executive Family Room with Hot Spring Open-Air Bath(Sensintei) | 1 bedroom, minibar, in-room safe, desk

Executive Family Room with Hot Spring Open-Air Bath(Sensintei)

  • 995 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Premium Room with Hot Spring Open-Air Bath(Akebono), Non Smoking

Premium Room with Hot Spring Open-Air Bath(Akebono), Non Smoking | 1 bedroom, minibar, in-room safe, desk

Premium Room with Hot Spring Open-Air Bath(Akebono), Non Smoking

8.0 out of 10
Very good
(1 review)
  • 797 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room with Tatami Area A

Standard Room with Tatami Area A | 1 bedroom, minibar, in-room safe, desk

Standard Room with Tatami Area A

10.0 out of 10
Exceptional
(2 reviews)
  • 635 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room with Tatami Area and Open-Air Bath A

Premium Room with Tatami Area and Open-Air Bath A | 1 bedroom, minibar, in-room safe, desk

Premium Room with Tatami Area and Open-Air Bath A

10.0 out of 10
Exceptional
(1 review)
  • 524 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Luxury Room with Tatami Area and Open-Air Bath

Luxury Room with Tatami Area and Open-Air Bath | 1 bedroom, minibar, in-room safe, desk

Luxury Room with Tatami Area and Open-Air Bath

10.0 out of 10
Exceptional
(2 reviews)
  • 807 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Basic Twin Room, Bathtub

1 bedroom, minibar, in-room safe, desk

Basic Twin Room, Bathtub

  • 595 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room, Bathtub

1 bedroom, minibar, in-room safe, desk

Superior Twin Room, Bathtub

8.0 out of 10
Very good
(1 review)
  • 723 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Family Room with Hot Spring Open-Air Bath(Gyokoso)

Executive Family Room with Hot Spring Open-Air Bath(Gyokoso) | 1 bedroom, minibar, in-room safe, desk

Executive Family Room with Hot Spring Open-Air Bath(Gyokoso)

  • 806 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Standard Twin Room with Shower (Kakumeikan), Non Smoking

Standard Twin Room with Shower (Kakumeikan), Non Smoking | 1 bedroom, minibar, in-room safe, desk

Standard Twin Room with Shower (Kakumeikan), Non Smoking

  • 463 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room with Hot Spring Open-Air Bath(Tokiwa), Non Smoking

1 bedroom, minibar, in-room safe, desk

Premium Room with Hot Spring Open-Air Bath(Tokiwa), Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 947 sq ft
  • Sleeps 4
  • 2 Large Twin Beds OR 2 Twin Futons

View all photos for Deluxe Room with Indoor Hot Spring Bath(Kozue), Non Smoking

Deluxe Room with Indoor Hot Spring Bath(Kozue), Non Smoking | 1 bedroom, minibar, in-room safe, desk

Deluxe Room with Indoor Hot Spring Bath(Kozue), Non Smoking

  • 947 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons OR 2 Twin Futons

View all photos for Premium Room with Tatami Area and Open-Air Bath B

Premium Room with Tatami Area and Open-Air Bath B | Living room | Flat-screen TV

Premium Room with Tatami Area and Open-Air Bath B

10.0 out of 10
Exceptional
(2 reviews)
  • 617 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Premium Room with Hot Spring Open-Air Bath(Wakamatsu), Non Smoking

Premium Room with Hot Spring Open-Air Bath(Wakamatsu), Non Smoking | 1 bedroom, minibar, in-room safe, desk

Premium Room with Hot Spring Open-Air Bath(Wakamatsu), Non Smoking

  • 807 sq ft
  • Sleeps 2
  • 2 Large Twin Beds OR 2 Twin Futons

View all photos for Deluxe Room with Indoor Hot Spring Bath(Kumoi), Non Smoking

1 bedroom, minibar, in-room safe, desk

Deluxe Room with Indoor Hot Spring Bath(Kumoi), Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 958 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Large Twin Beds OR 2 Twin Futons

About the neighborhood

Hakone

Located in Ashinoyu, Matsuzakaya Honten is within a few miles (5 km) of popular sights such as Lake Ashi and Hakone Kowakien Yunessun. This 4-star ryokan has 22 rooms and welcomes guests with a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Hakone Kowakien Yunessun - 3 min drive - 2.3 miles
  • Hakone Shrine - 3 min drive - 2.3 miles
  • Lake Ashi - 4 min drive - 2.5 miles
  • Hakone Open Air Museum - 4 min drive - 2.7 miles
  • Hakone Gora Park - 5 min drive - 2.9 miles

Getting around

  • Kowakidani Station - 5 min drive
  • Hakone Miyanoshita Station - 7 min drive
  • Haneda Airport (HND) - 103 min drive

Restaurants

  • ‪芦ノ湖 ラ・テラッツァ (La Terrazza) - ‬4 min drive
  • ‪箱根バターサンド Sun San D - ‬4 min drive
  • ‪桜本陣 御食事処 - ‬4 min drive
  • ‪Cheese Terrace - ‬4 min drive
  • ‪腸詰屋芦ノ湖店 - ‬4 min drive

About this property

Matsuzakaya Honten

Adults-only ryokan with a 24-hour front desk and a restaurant
Guests staying at Matsuzakaya Honten enjoy free WiFi in public areas, an arcade/game room, and a fireplace in the lobby. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to assist with luggage storage and securing valuables. This adults-only ryokan also has a gift shop.
Guests can expect to find flat-screen TVs and stay connected with free WiFi. Bathrooms have hair dryers, toothbrushes and toothpaste, and slippers. Minibars, electric kettles, and safes are also standard.
The recreational activities listed below are available either on site or nearby; fees may apply.
Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs open between 3:00 PM and 9:30 PM.

Similar properties

Reception

Hakone Kowakien TEN-YU

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
9.6 out of 10, Exceptional, 1,598 reviews
$386 nightly
The price is $426
Oct 1 - Oct 2
Hakone Kowakien TEN-YU

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 10:00 AM for a fee
  • A restaurant

Things to do

  • Arcade/game room
  • Hot spring

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Spa

  • Hot spring
  • Hot springs open from 3:00 PM - 9:30 PM
  • Hot springs water temperature - 108 ºF
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • No elevator

More

  • 2 floors
  • 5 buildings
  • Fireplace in lobby
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Safe
  • Tatami (woven mat) flooring

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Guests booked in Half Board rates must check-in by 7 PM to receive dinner.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children younger than 12 are not permitted to stay at this adults-only property (only guests 12 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the hot springs and access to the public bathing facility
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve access to the hot springs and access to the public bathing facility.
  • This property accepts credit cards and cash.
  • Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

  • Hot springs access available from 3:00 PM to 9:30 PM.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Matsuzakaya Honten Inn Hakone
Matsuzakaya Honten Inn
Matsuzakaya Honten Hakone
Matsuzakaya Honten Ryokan
Matsuzakaya Honten Hakone
Matsuzakaya Honten Ryokan Hakone

Frequently asked questions

Is free cancellation available at Matsuzakaya Honten?

Matsuzakaya Honten provides free cancellation on some room rates. For specific requirements, review the cancellation policy on our site.

How much does it cost to stay at Matsuzakaya Honten?

As of Sep 27, 2025, prices found for a 1-night stay for 2 adults at Matsuzakaya Honten on Sep 30, 2025 start from $686.54, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Matsuzakaya Honten?

This ryokan is situated in Ashinoyu within a short 14-minute walk of Buddhist Stoneworks at Motohakone and also 18 minutes on foot from Hakone Yunohana Golf Course. You'll also find Lake Ashi and Hakone Kowakien Yunessun within a short drive.

Is parking available on site at Matsuzakaya Honten?

Yes, self parking is offered for free at the ryokan.

Does Matsuzakaya Honten include a casino at the property?

No, Matsuzakaya Honten doesn't have a casino.

Is there an indoor pool at Matsuzakaya Honten?

No, there is no indoor pool at this ryokan.

What will couples enjoy most about a stay at Matsuzakaya Honten?

Amenities that appeal to couples at this adults-only ryokan include a minibar and slippers in each accommodation with some featuring marina views.

Are there hot tubs at Matsuzakaya Honten?

No, but this ryokan does have a hot spring.

Does Matsuzakaya Honten feature a restaurant that includes a breakfast menu?

Yes, Matsuzakaya Honten serves breakfast (local cuisine) each morning for a surcharge from its restaurant.

Does Matsuzakaya Honten allow pets to stay for free?

No, pets aren't allowed at Matsuzakaya Honten.

Are there connecting rooms at Matsuzakaya Honten?

No, there aren't connecting guestrooms at this ryokan.

Can I book a room with a balcony at Matsuzakaya Honten?

No, you won't find accommodations with balconies at Matsuzakaya Honten.

Matsuzakaya Honten Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 144 out of 158 reviews
Rating 8 - Good. 9 out of 158 reviews
Rating 6 - Okay. 3 out of 158 reviews
Rating 4 - Poor. 2 out of 158 reviews
Rating 2 - Terrible. 0 out of 158 reviews

9.8/10

Cleanliness

10/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique property and great experience
Stayed 2 nights in May 2025

10/10 Excellent

Lydia

Stayed 2 nights in May 2025

10/10 Excellent

Mayank

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was super amazing from the get go. The hotel staff being the limelight, from when we entered the hotel till we exited, they were nothing less than fantastic, polite, efficient and courteous. In terms of the property itself, really amazing rooms, you can book your own private onsen, dinner and breakfast are included and they were very adjusting of our dietary restrictions (including vegetarian). We didn't even notice how the day went by and our stay finished. I will highly recommend it to anyone.
Stayed 1 night in Apr 2025

10/10 Excellent

Haran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Matthew

Stayed 2 nights in Dec 2024

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property, Onsen, staff and food made this stay incredible. So much history to see too. No detail was skipped. Easily the best place I’ve ever stayed .
Stayed 1 night in Dec 2024

4/10 Poor

Gregory

Stayed 2 nights in Sep 2024

10/10 Excellent

Mai Thuy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and hospitality!
Stayed 1 night in Nov 2024

10/10 Excellent

Pia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully kept, historic ryokan with own hotspring.
Stayed 1 night in Nov 2024

10/10 Excellent

Parvine, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING!
Stayed 1 night in Oct 2024

10/10 Excellent

Scott

Stayed 2 nights in Oct 2024

10/10 Excellent

Sudip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Joshua

Stayed 1 night in Sep 2024

10/10 Excellent

Fanling

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great experience!
Stayed 1 night in Sep 2024

8/10 Good

revivit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Emmanuel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and helpful, the food was amazing and the peace and serenity was unmatched!
Stayed 1 night in May 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most memorable experience. A stay at a Japanese ryokan is the ultimate Japanese experience, it’s not cheap, but this inn is worth every penny. You are treated as part of the family from the moment you check in. The included dinner and breakfast are exquisite, a feast for the eye and culinary journey. This ryokan has larger rooms than the other ryokan I have been, and I love the private onsen option if you are not ready for the public Japanese onsen experience. The only complaint is that I cannot stay longer.
Room
Public room for kids, with traditional Japanese toys
Public room
Complementary drinks during happy hours
Stayed 2 nights in May 2024

10/10 Excellent

JOEL

Stayed 1 night in Jun 2024

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay in Hakone, great food and relaxing hot springs. easily accessible via the H bus. highly recommend the mini museum detailing the history of the inn
Stayed 1 night in May 2024

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing experience. Very memorable. Amazing treatment from staff - We felt very special. The onsen was very unique experience - Loved it. Hiking the surrounding area was very beautiful! We recommend to anyone staying in Hakone!
Stayed 2 nights in May 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
I would love to rate Matsuzakaya Honten more than 5 stars, 10000 stars for our time here. It was the highlight of our trip. One of the most magical days I have ever seen when we arrived in the pouring rain. It is tucked away in the mountains, peaceful, relaxing, and beautiful. The staff are wonderful and I loved making friends with Suzuki and our server. They are all kind people who make you feel welcome! The baths are all beautiful and the food exquisite. An easy bus ride down to Lake Ashi for some wonderful sight seeing of Mount Fuji. I hopefully will return one day to matsuzakaya honten!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing experience

From the check in to check out the entire experience was wonderful. The staff are so friendly and helpful and the facilities are excellent. The room was very big and traditional, and the private onsen was relaxing and always available (we used it twice). Dinner and breakfast was also very traditional and a fun change from ramen, sushi, etc. The grounds are very well maintained and photogenic. Is definitely worth the trip to stay here and it’s way to find using the bus from Odawara Station.
Stayed 1 night in Apr 2024

10/10 Excellent

Lior

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best onsan

Great staff. Excellent diner. Excellent privet onsan
Stayed 2 nights in Apr 2024