Hakone Gora KARAKU (ORIX HOTELS & RESORTS)

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Photo gallery for Hakone Gora KARAKU (ORIX HOTELS & RESORTS)

Rooftop terrace
Lobby
In-room safe, free WiFi, bed sheets
In-room safe, free WiFi, bed sheets
Rooftop terrace

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1300-8 Gora, Hakone, Kanagawa, 250-0408
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Hakone Gora Park
    ‪4 min walk‬
  • Place, Hakone Open Air Museum
    ‪15 min walk‬

Room options

East Wing with Open-Air Bath Japanese Style / Japanese Dinner Entry 17:00-18:00

8.0 out of 10
Very good
(2 reviews)
  • 605 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Sofa Beds

East Wing with Open-Air Bath Western Style / Japanese Dinner Entry 17:00-18:00

10.0 out of 10
Exceptional
(2 reviews)
  • 605 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Sofa Beds

West Wing with Open-Air Bath Japanese Style / Japanese Dinner Entry 17:00-18:00

10.0 out of 10
Exceptional
(5 reviews)
  • 605 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

West Wing with Open-Air Bath Western Style / Japanese Dinner Entry 17:00-18:00

8.0 out of 10
Very good
(1 review)
  • 603 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Sofa Bed

East Wing with Open-Air Bath Japanese Style / Japanese Dinner Entry 19:00-20:00

10.0 out of 10
Exceptional
(4 reviews)
  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Sofa Beds

Breakfast Included, East Wing - Deluxe Japanese Style Room with Open-air bath, Non Smoking

  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Sofa Beds

East Wing with Open-Air Bath Western Style / Japanese Dinner Entry 19:00-20:00

10.0 out of 10
Exceptional
(3 reviews)
  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Sofa Beds

Breakfast Included, East Wing - Deluxe Western Style Room with Open-air bath, Non Smoking

  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Sofa Beds

West Wing with Open-Air Bath Japanese Style / Japanese Dinner Entry 19:00-20:00

7.0 out of 10
Good
(2 reviews)
  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

Breakfast Included, West Wing- Deluxe Japanese Style Room with Open-air bath, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

West Wing with Open-Air Bath Western Style / Japanese Dinner Entry 19:00-20:00

10.0 out of 10
Exceptional
(3 reviews)
  • 603 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Sofa Bed

Breakfast Included, West Wing - Deluxe Western Style Room with Open-air bath, Non Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • 603 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Sofa Bed

West Wing Upper Floor with Open-Air Bath Western Style / Japanese Dinner Entry 17:00-18:00

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Sofa Bed

West Wing Upper Floor with Open-Air Bath Japanese Style / Japanese Dinner Entry 17:00-18:00

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

East Wing Upper Floor with Open-Air Bath Western Style / Japanese Dinner Entry 17:00-18:00

  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Sofa Beds

East Wing Upper Floor with Open-Air Bath Japanese Style / Japanese Dinner Entry 17:00-18:00

  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Sofa Beds

West Wing Upper Floor with Open-Air Bath Western Style / Japanese Dinner Entry 19:00-20:00

  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Sofa Bed

West Wing Upper Floor with Open-Air Bath Japanese Style / Japanese Dinner Entry 19:00-20:00

  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

East Wing Upper Floor-Twin Room with Open-Air Bath Western Style / Japanese Dinner Entry 19:00-20:00

  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds and 2 Twin Sofa Beds

East Wing with Open-Air Bath Japanese Style / Japanese Dinner Entry 19:00-20:00

  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Sofa Beds

Breakfast Included, East Wing Upper Floor - Deluxe Japanese Style Room with Open-air bath,NonSmoking

  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

Breakfast Included, East Wing Upper Floor - Deluxe Western Style Room with Open-air bath,Non-Smoking

  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Sofa Beds

BF Included, West Wing Upper Floor- Deluxe Japanese Style Room with Open-air bath, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

BF Included, West Wing Upper Floor - Deluxe Western Style Room with Open-air bath, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Sofa Bed

West Wing-Twin Room with Open-Air Bath Western Style / Grill Course Dinner Entry 17:00-17:30

  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Sofa Bed

West Wing-Twin Room with Open-Air Bath Japanese Style / Grill Course Dinner Entry 17:00-17:30

  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

West Wing UpperFloor-Twin Room with Open-Air Bath Western Style/Grill Course DinnerEntry 17:00-17:30

  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Sofa Bed

West Wing UpperFloor-Twin Room with Open-Air Bath JapaneseStyle/Grill Course DinnerEntry 17:00-17:30

  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

East Wing-Twin Room with Open-Air Bath Japanese Style / Grill Course Dinner Entry 17:00-17:30

  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Sofa Beds

East Wing-Twin Room with Open-Air Bath Western Style / Grill Course Dinner Entry 17:00-17:30

  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Sofa Beds

East Wing UpperFloor-TwinRoom with Open-Air Bath Western Style/Grill Course Dinner Entry 17:00-17:30

  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Sofa Beds

East Wing UpperFloor-TwinRoom with Open-Air Bath Japanese Style/Grill CourseDinner Entry 17:00-17:30

  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Sofa Beds

West Wing Upper Floorwith Open-Air Bath Japanese Style/Grill Course Dinner Entry 19:00-20:00

  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

West Wing Upper Floor with Open-Air Bath Western Style / Grill Course Dinner Entry 19:00-20:00

  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Sofa Bed

West Wing with Open-Air Bath Japanese Style/Grill Course Dinner Entry 19:00-20:00

  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

West Wing with Open-Air Bath Western Style/Grill Course Dinner Entry 19:00-20:00

  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Sofa Bed

East Wing Upper Floor with Open-Air Bath Japanese Style/Grill Course Dinner Entry 19:00-20:00

  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Sofa Beds

East Wing with Open-Air Bath Japanese Style/Grill Course Dinner Entry 19:00-20:00

  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Sofa Beds

East Wing with Open-Air Bath Western Style/Grill Course Dinner Entry 19:00-20:00

  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Sofa Beds

East Wing Upper Floor with Open-Air Bath Western Style / Grill Course Dinner Entry 19:00-20:00

  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds and 2 Twin Sofa Beds

Room Only, East Wing - Deluxe Japanese Style Room with Open-air bath, Non Smoking

  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Sofa Beds

Room Only, East Wing - Deluxe Western Style Room with Open-air bath, Non Smoking

  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Sofa Beds

Room Only, East Wing Upper Floor - Deluxe Western Style Room with Open-air bath,Non-Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Sofa Beds

Room Only, East Wing Upper Floor - Deluxe Japanese Style Room with Open-air bath,NonSmoking

  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

Room Only, West Wing - Deluxe Western Style Room with Open-air bath, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Sofa Bed

Room Only, West Wing- Deluxe Japanese Style Room with Open-air bath, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

Room Only, West Wing Upper Floor - Deluxe Western Style Room with Open-air bath, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Sofa Bed

Room Only, West Wing Upper Floor- Deluxe Japanese Style Room with Open-air bath, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

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About the neighborhood

Hakone

Hakone Gora KARAKU (ORIX HOTELS & RESORTS) places you in Gora, within a leisurely stroll of popular sights such as Hakone Gora Park and Hakone Open Air Museum. This 70-room, 4.5-star hotel welcomes guests with free breakfast, a full-service spa, and free in-room WiFi.

What's nearby

  • Fuji-Hakone-Izu National Park - 1 min walk - 0.0 miles
  • Hakone Gora Park - 4 min walk - 0.3 miles
  • Hakone Museum of Art - 9 min walk - 0.5 miles
  • Hakone Open Air Museum - 15 min walk - 0.8 miles
  • Hakone Kowakien Yunessun - 3 min drive - 1.1 miles

Getting around

  • Kowakidani Station - 3 min drive
  • Hakone Gora Station - 4 min walk
  • Haneda Airport (HND) - 126 min drive

Restaurants

  • ‪金沢まいもん寿司箱根強羅店 - ‬12 min walk
  • ‪箱根餃子センター - ‬7 min walk
  • ‪奈可むら - ‬11 min walk
  • ‪Coffee Camp - ‬5 min walk
  • ‪Gora Brewery And Grill - ‬7 min walk

About this property

Hakone Gora KARAKU (ORIX HOTELS & RESORTS)

Guests of Hakone Gora KARAKU (ORIX HOTELS & RESORTS) enjoy features like a full-service spa, free WiFi in public areas, and spa treatment rooms. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations. Other amenities at this luxury hotel include a terrace and a vending machine.
50-inch LCD TVs come with digital channels and Netflix, and guests can stay connected with free WiFi. Along with relaxing touches like rainfall showers and spring water baths, bathrooms offer hair dryers and bathrobes. Electric kettles and safes are also standard. Change of towels is available on request.
The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body treatments. The spa is open daily.

Private bath/onsen services include an indoor private bath (in communal space) and an indoor private onsen (in communal space). Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe).

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free Japanese breakfast available daily 7:30 AM to 9:30 AM
  • A restaurant

Restaurants on site

  • メインダイニング「六つ喜」

Things to do

  • Full-service spa

Family friendly

  • Baby bath
  • High chair

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Private indoor bath (no minerals) in communal space
  • Private indoor onsen (mineral springs) in communal space
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Hair dryer
  • Hydromassage showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Spring water bathtub
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch LCD TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Late check-in subject to availability
Minimum check-in age: 20

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 2 years old and younger stay free when using existing bedding (children may not be eligible for free breakfast)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
  • Check-in: 3:00 PM—-7:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 20
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Hakone Gora KARAKU Hotel
Hakone Gora KARAKU Hakone
Hakone Gora KARAKU Hotel Hakone

Frequently asked questions

Is free cancellation available at Hakone Gora KARAKU (ORIX HOTELS & RESORTS)?

Hakone Gora KARAKU (ORIX HOTELS & RESORTS) provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at Hakone Gora KARAKU (ORIX HOTELS & RESORTS)?

As of May 18, 2026, prices found for a 1-night stay for 2 adults at Hakone Gora KARAKU (ORIX HOTELS & RESORTS) on Jun 12, 2026 start from $627, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Hakone Gora KARAKU (ORIX HOTELS & RESORTS)?

This hotel is situated in Gora within a short 6-minute walk of Hakone Gora Park and also 14 minutes on foot from Hakone Open Air Museum. You'll also find Hakone Kowakien Yunessun and Hakone Hot Springs within a short drive.

Is there parking available at Hakone Gora KARAKU (ORIX HOTELS & RESORTS)?

Yes, uncovered self parking is offered for free at the hotel. An electric car charging station and wheelchair-accessible parking are also available for guests.

Is there a spa available at Hakone Gora KARAKU (ORIX HOTELS & RESORTS)?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, body wraps, and couples treatments.

Does Hakone Gora KARAKU (ORIX HOTELS & RESORTS) have luxury amenities?

Yes, guests can indulge in luxuries such as a spring water bathtub, a restaurant, and deep-tissue massages at this hotel.

Does Hakone Gora KARAKU (ORIX HOTELS & RESORTS) feature a casino?

No, Hakone Gora KARAKU (ORIX HOTELS & RESORTS) doesn't have a casino.

Is there an indoor pool at Hakone Gora KARAKU (ORIX HOTELS & RESORTS)?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Hakone Gora KARAKU (ORIX HOTELS & RESORTS)?

Amenities that appeal to couples at this hotel include a spring water bathtub, Hulu, and bathrobes.

Are there hot tubs at Hakone Gora KARAKU (ORIX HOTELS & RESORTS)?

No, but all guestrooms at this hotel have spring water bathtubs.

Does Hakone Gora KARAKU (ORIX HOTELS & RESORTS) feature a restaurant that includes a breakfast menu?

Yes, Hakone Gora KARAKU (ORIX HOTELS & RESORTS) serves free Japanese breakfast at メインダイニング「六つ喜」 each morning.

Does Hakone Gora KARAKU (ORIX HOTELS & RESORTS) allow pets to stay free of charge?

No, pets aren't allowed at Hakone Gora KARAKU (ORIX HOTELS & RESORTS).

Are there connecting rooms at Hakone Gora KARAKU (ORIX HOTELS & RESORTS)?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies at Hakone Gora KARAKU (ORIX HOTELS & RESORTS)?

No, there aren't any guestrooms at Hakone Gora KARAKU (ORIX HOTELS & RESORTS) that offer a balcony.

Hakone Gora KARAKU (ORIX HOTELS & RESORTS) Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 208 out of 256 reviews
Rating 8 - Good. 21 out of 256 reviews
Rating 6 - Okay. 16 out of 256 reviews
Rating 4 - Poor. 6 out of 256 reviews
Rating 2 - Terrible. 5 out of 256 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

priscilla

Liked: Cleanliness, amenities, property conditions & facilities
Everything was thoroughly intentional
Stayed 2 nights in Feb 2026

4/10 Poor

Fianna

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
At check in,there was confusion about the room type booked.We chose the hotel specifically for its Japanese esthetics& was excited to stay in a Japanese style room.We booked 2rooms as we are a family of5 &requested in advance for sidebyside rooms.We received an email back confirming our request.However it was never disclosed that they decided to change our room type to western.Front desk initially apologized but said nothing could be done& blamed the mistake on our request for sidebyside. We stood firm,showed our booking confirmation&emails,telling them this was unacceptable. After spending20mins at check-in, they assigned us the room types that we booked to rectify THEIR mistake.Dinner was another major letdown. We booked Japanese grill which was highly anticipated as the property received Michelin ratings.To our surprise the staff service was subpar.Our teppanyaki chef was clearly sick(although wearing a face mask was consistently coughing,clearing his throat w/phlegm&sniffled throughout our entire 2hr course meal while preparing,cooking&serving our food.Which as anyone can imagine was extremely inappropriate&unprofessional (video proof available).Also, a server accidentally dropped a piece of food from the plate to table&used his bare fingers to place it back on dish.We stayed here 2yrs ago&loved it,which is why we returned with our family.We raised our concerns after dinner but noone followed up even at checkout.Very disappointing experience for a hotel of this caliber.
Stayed 1 night in Jan 2026

4/10 Poor

Jessica

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Overall, the hotel did not meet 5 star standards. The nicest part of the hotel was the private onsen on our balcony and the view. The rooms were dated and a bit unkept. The hotel staff were cold (bordering rude) and incredibly unhelpful when it came to helping us find places for dinner nearby.
Stayed 2 nights in Jan 2026

10/10 Excellent

Marc

Stayed 1 night in Dec 2025

10/10 Excellent

Yuen Man

Stayed 1 night in Dec 2025

6/10 Okay

Daniel

When we attempted to check in at noon, the front desk said check in was at 3. That wasn’t a problem. The problem is that they were not welcoming and did not encourage us to walk around hotel. We were encouraged to leave the hotel. When we checked in, they didn’t explain the hotel concept, it’s amenities and sent us on a wild goose chase to our room. By the time we could figure out the hotel and the traditional concept, it was time to check out. We did not make a dinner reservation and was coldly told they were sold out. I would not go back. We stayed in a similar hotel in kyoto and only then realized how bad our experience here was. They missed the mark with us. Bumner
Stayed 1 night in Dec 2025

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice room. great baths. great food
Stayed 2 nights in Dec 2025

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities
Amazing staff and beautiful rooms, outstanding food as well.
Stayed 2 nights in Nov 2025

10/10 Excellent

Bryan

Stayed 2 nights in Dec 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities
Everything. This is truly a 5-star hotel resort. The room was spotless, beautiful, organized, and cozy. The hotel offered excellent amenities through their lounges and in the rooms. The baths were so inviting!
Stayed 2 nights in Nov 2025

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service. Outstanding food. Elegant hotel in a beautiful location.
Stayed 1 night in Nov 2025

10/10 Excellent

Mari

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious, clean rooms. Loved the outdoor bath and view from the balcony. Staff was very attentive and greeted us with a delicious mochi treat and tea while they readied our room. Also personally showed us the facility and took us to our room. The dinner and breakfast was also outstanding and delicious! The dinner meal was served in courses rather than all at once and the attention to detail was outstanding. Loved the resort and would definitely consider visiting again!
Sashimi course
Stayed 1 night in Oct 2025

2/10 Terrible

OVED

Liked: Cleanliness, staff & service, room comfort
The breakfast was fixed menu no selection and very cheep portions, If you don't reserve mounts in advance don't expect to to have massage in SPA or diner in the hotel. overall one of the most expansive hotels in Japan and no value for money.
Stayed 3 nights in Nov 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities
Staff were amazing! Always went above and beyond
Stayed 4 nights in Nov 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Services
Stayed 1 night in Nov 2025

8/10 Good

Maria

Stayed 3 nights in Nov 2025

10/10 Excellent

Savanna

Stayed 1 night in Oct 2025

10/10 Excellent

Ernie

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a room with mountain view and a private onsen in the west building. It was amazing The hotel was lovely, the service was impeccable and the meals were outstanding. There is a guest lounge with free drinks and snacks open for most of the day, too. Well worth the extra money.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jason

Liked: Cleanliness
Stayed 2 nights in Oct 2025

10/10 Excellent

Gherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Eric

Stayed 2 nights in Oct 2025

4/10 Poor

Yael

Disliked: Cleanliness, staff & service
I was really excited to stay here, but it didn’t live up to the price. Breakfast isn’t a buffet but a fixed menu at a restaurant, and you have to book a time in advance so when we checked in late, only 7:30 or 10:30 were left. I asked for a vegetarian meal, but it wasn’t respected, so I had to skip breakfast. Later I found my terrace hadn’t been cleaned and there were dead bugs in the onsen. Beautiful place, but the service and attention to detail were disappointing.
Stayed 2 nights in Oct 2025

10/10 Excellent

Lazaro

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Jessica

Stayed 2 nights in Oct 2025

10/10 Excellent

Ryan

Stayed 1 night in Oct 2025