See all properties

Hotel Casa Veranda

3.5 star property
Hotel with a restaurant, steps from Avenida La Reforma
VIP Access

Choose dates to view prices

Photo gallery for Hotel Casa Veranda

Breakfast, lunch, dinner served; international cuisine
Balcony view
Junior Suites, 2 Double Beds | In-room safe, desk, laptop workspace, blackout drapes
Exterior
Master Suite, 2 Double Beds | In-room safe, desk, laptop workspace, blackout drapes

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
12 Calle, 1-24 Zona 10, Guatemala City, Guatemala, 1010
  • Place, Avenida La Reforma
    ‪1 min walk‬
  • Place, Embassy of Mexico in Guatemala
    ‪8 min walk‬
  • Place, Oakland Mall
    ‪13 min walk‬
  • Airport, Guatemala City (GUA-La Aurora Intl.)
    ‪5 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Junior Suites, 2 Double Beds

Junior Suites, 2 Double Beds | In-room safe, desk, laptop workspace, blackout drapes

Junior Suites, 2 Double Beds

9.4 out of 10
Exceptional
(19 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Master Suite 1 King Bed

Master Suite 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes

Master Suite 1 King Bed

9.2 out of 10
Wonderful
(28 reviews)
  • City view
  • 861 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Master Suite, 2 Double Beds

Master Suite, 2 Double Beds | In-room safe, desk, laptop workspace, blackout drapes

Master Suite, 2 Double Beds

9.2 out of 10
Wonderful
(13 reviews)
  • City view
  • 861 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

You may also like

Ad
Reception

Hotel Biltmore Guatemala

Zona 10
  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available
9.4 out of 10, Exceptional, 1,001 reviews
$90 nightly
The price is $110
Feb 27 - Feb 28
Total with taxes and fees
Hotel Biltmore Guatemala

About the neighborhood

Guatemala City

Located in Zona 10, Hotel Casa Veranda is adjacent to Avenida La Reforma and within a 10-minute walk of other popular attractions like Embassy of Mexico in Guatemala. This 86-room, 3.5-star hotel has a restaurant along with conveniences like a 24-hour gym and free in-room WiFi.

What's nearby

  • Avenida La Reforma - 1 min walk - 0.1 miles
  • Plaza Fontabella Shopping Center - 5 min walk - 0.3 miles
  • Embassy of Mexico in Guatemala - 8 min walk - 0.5 miles
  • Oakland Mall - 13 min walk - 0.7 miles
  • La Aurora Zoo - 14 min walk - 0.8 miles

Getting around

  • La Aurora Intl. Airport (GUA) - 5 min drive

Restaurants

  • ‪San Martín - ‬2 min walk
  • ‪Zielo - ‬2 min walk
  • ‪TGI Fridays - ‬2 min walk
  • ‪Cheers Sport Bar - ‬2 min walk
  • ‪McDonald's - ‬3 min walk

About this property

Hotel Casa Veranda

Hotel with a restaurant, steps from Avenida La Reforma
Hotel Casa Veranda features a 24-hour gym, free WiFi in public areas, and spa services. You can take advantage of limited parking, along with an airport shuttle (available on request) for USD 16 per person one-way. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a meeting room, free newspapers, and laundry facilities.
32-inch TVs come with cable channels, and guests can stay connected with free WiFi. Kitchenettes, microwaves, and coffee makers are also standard.
Recreational amenities at the hotel include a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages, sports massages, facials, and manicures and pedicures.

Similar properties

Reception
Hotel Biltmore Guatemala
  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available
9.4 out of 10, Exceptional, 1,001 reviews
$90 nightly
The price is $110
Feb 27 - Feb 28
Total with taxes and fees
Hotel Biltmore Guatemala

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 4:00 AM to midnight on request
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 18 for adults and USD 9 for children
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Pergola

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting room

Spa

  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Smooth flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 55.00
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
Late check-out fee: USD 35.6

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 55 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 54
  • Dogs only
  • 1 total (15 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation

Children and extra beds

  • Up to 2 kids 7 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: USD 100 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 18 for adults and USD 9 for children
  • Airport shuttle fee: USD 16 per person (one-way)
  • Airport shuttle fee per child: USD 16 (one-way)
  • Pet fee: USD 55 per pet (varies based on length of stay) plus USD 54 one-time cleaning fee
  • Early check-in fee: USD 55.00 (subject to availability)
  • Late check-out fee: USD 35.6 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-anytime
  • Check-out: 1 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers limited parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

Property is also known as

Casa Veranda
Casa Veranda Guatemala
Hotel Casa Veranda Guatemala
Hotel Mercure Casa Veranda
Mercure Casa Veranda
Mercure Casa Veranda Guatemala
Mercure Casa Veranda Guatemala Hotel
Mercure Casa Veranda Hotel
Mercure Guatemala Casa Veranda
Mercure Hotel Guatemala
Mercure Casa Veranda Guatemala Guatemala City
Mercure Guatemala City
Hotel Casa Veranda Guatemala City
Casa Veranda Guatemala City
Hotel Casa Veranda Hotel
Hotel Casa Veranda Guatemala City
Hotel Casa Veranda Hotel Guatemala City

Frequently asked questions

Are free cancellation options available at Hotel Casa Veranda?

Hotel Casa Veranda offers free cancellation on some room rates. For more details, look at the cancellation policy on Orbitz.

What's there to do around Hotel Casa Veranda?

This hotel is situated in Zona 10, just steps from Avenida La Reforma and Avia Mall, and within a short walk of Plaza Fontabella Shopping Center. You'll also find Paseo Cayala and La Aurora Zoo within a short drive.

Is parking available on site at Hotel Casa Veranda?

Yes, there is accessible parking available.

Is a spa located at Hotel Casa Veranda?

Spa services at the hotel include hot stone massages, facials, and mani/pedis.

Does Hotel Casa Veranda have a casino?

No, Hotel Casa Veranda doesn't have a casino.

Is there an indoor pool at Hotel Casa Veranda?

No, there is no indoor pool at this hotel.

Is Hotel Casa Veranda a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a kitchenette and a turndown service as well as a restaurant.

Are there hot tubs at Hotel Casa Veranda?

No, this hotel doesn't have a spa tub.

Does Hotel Casa Veranda feature a restaurant that includes a breakfast menu?

Yes, Hotel Casa Veranda serves buffet breakfast for a surcharge each morning at La Pergola.

Does Hotel Casa Veranda allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Hotel Casa Veranda for a fee of USD 55 per pet, per night. The property also provides food and water bowls.

Does Hotel Casa Veranda have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Hotel Casa Veranda?

The closest major airport to Hotel Casa Veranda is La Aurora Intl. Airport (GUA), which is 2.4 mi away (5 minutes by car).

Are there rooms with balconies at Hotel Casa Veranda?

Yes, some guestrooms at Hotel Casa Veranda offer a balcony and may feature city views.

Hotel Casa Veranda Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 648 out of 1001 reviews
Rating 8 - Good. 197 out of 1001 reviews
Rating 6 - Okay. 89 out of 1001 reviews
Rating 4 - Poor. 30 out of 1001 reviews
Rating 2 - Terrible. 37 out of 1001 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

jose, Sacramento

Traveled with family and small children
Parking is very hard
Stayed 2 nights in Nov 2025

10/10 Excellent

Eliecer

Stayed 4 nights in Oct 2025

10/10 Excellent

Lillybell

Stayed 1 night in Nov 2025

10/10 Excellent

thomas w, North Potomac

Business traveler
The hotel changed a bit, the rooms are still beautiful and comfortable.
Stayed 3 nights in Oct 2025

10/10 Excellent

Dannier

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very attentive staff. Clean and well-sorted installations. Good restaurant. Excellent location. Outstanding room design and equipment.
Stayed 5 nights in Oct 2025

10/10 Excellent

Leandro

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2025

8/10 Good

Herberth, Kearny

Liked: Cleanliness
Stayed 1 night in Oct 2025

10/10 Excellent

Angelica

Stayed 1 night in Oct 2025

6/10 Okay

Douglas

Liked: Cleanliness, staff & service, amenities
Love the charm and decor of this hotel, as well as the staff. The rooms need some attention and modernization. The floors need attention and the drainage in the tub/shower is really bad. The water filled up a quarter of the tub by the time you finished the shower, the water pressure is good though. The room was nice and spacious. It was nice to have the kitchen, but there are no utensils to use (plates, forks, spoons, knives, napkins and a kitchen drying towel). You can request items, but the housekeeping staff would take it away and you would have to ask again. Mattresses and pillows on the beds need to be replaced as well. If you advertise a queen bed, it shouldn't be double. There is no cable box for the televisions, so only Spanish channels and language are available with no option to change to English for travelers. You can sign in to streaming channels though, so that was good. Some upgrades in the room would greatly help to match the charm and beauty you see in the lobby and ground floor. It you like to gamble; you can enter the casino directly from the hotel.
Stayed 5 nights in Oct 2025

8/10 Good

Patricio

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is ok for the price and compared to other hotels in the area. The rooms are spacious. I stayed at this hotel some years ago and the quality of breakfast used to be better.
Stayed 2 nights in Oct 2025

8/10 Good

Sisay, Mukilteo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you don’t speak Spanish very well a simple request like getting coffee or a bottle of water will be very difficult .
Stayed 1 night in Oct 2025

10/10 Excellent

Hernán

Stayed 4 nights in Oct 2025

8/10 Good

Pedro

Traveled with family
Liked: Cleanliness, amenities
Room size, staff was great
Stayed 1 night in Oct 2025

10/10 Excellent

Edy A

Stayed 1 night in Oct 2025

10/10 Excellent

Arcelia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel Stay

The Hotel and Rooms were Clean. Hotel is a little Dated but it’s very comfortable. Close to Restaurants and shopping malls.
Stayed 2 nights in Oct 2025

10/10 Excellent

Elsia, Staten Island

Liked: Cleanliness
Excellent svc
Stayed 1 night in Oct 2025

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

8/10 Good

Lesbia, Monroe

Stayed 1 night in Oct 2025

4/10 Poor

Joel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Balcony has nice views
Stayed 1 night in Oct 2025

8/10 Good

Luis

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Melvin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What can I not say everything was clean? Customer service was excellent food for the breakfast buffet was amazing. Every detail as expectation was phenomenal. I would definitely recommend this place and we’ll go this place every time I go to Guatemala thank you staff
Stayed 1 night in Oct 2025

10/10 Excellent

Sonia

Stayed 3 nights in Oct 2025

8/10 Good

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Oct 2025

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and clean but, the bed and pillows were horrible. The staff was very nice and friendly, the buffet really good.
Stayed 3 nights in Oct 2025

10/10 Excellent

Scott

Stayed 1 night in Oct 2025

Hotels

Flights

Cars