Ski Lodging & Hotels in Greenwich, London
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Greenwich hotels essential information
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Recent Ski Resorts & Hotels Reviews
InterContinental London - The O2 by IHG
4/5 Good
"Overall a great stay as a treat for my 11 year old daughter and I visiting a concert at the O2. The breakfast was exceptional and the pool facilities were fantastic. A small let down was that we were not offered the Expedia VIP free drink per person voucher on check in, I remembered later and reception kindly provided the voucher straight away once asked. However the bar staff didn't readily accept or recognise this, incorrectly said that it was a 20% discount on drinks only so I had to clarify that what he was looking at referred to a discount on spa treatments (it said this on the voucher). I very politely had to confirm a couple of times that it was a complimentary drink for two and would he like me to find the confirmation email. He then said that this offer was for a house wine or beer only which I accepted it was late and we weren't too bothered as we mainly just wanted a soft drink for my daughter (although I would have chosen a cocktail to treat myself after a few hours of K-pop). I got the strong impression that the staff member made up this rule on the spot (seeing as otherwise he had no knowledge of this voucher) but as I didn't want it to be awkward and ruin an otherwise wonderful evening I let it go. Whilst the interaction at the bar was polite it was just rather disappointing that I had to convince staff of an official branded voucher that I had just been given by reception and assert myself several times. I feel some staff education is needed here."
A verified traveler stayed at InterContinental London - The O2 by IHG
Posted 7 hours ago
