4/10 Poor
Verified traveler
Apr 30, 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
They need to pick up their game.
Booked our room through Hotels.com and almost immediately received an email from the motel advising that the restaurant was closed until further notice. OK, no problems there’s a nice pub down the street.
Arrived at the motel at 1705 on Sunday only to find that reception was closed. Tracked down the phone number and rang 4 times only to get music. Contacted Hotels.com who were able to raise the owners who then rang us.
Their excuse was they didn’t have our phone number and as such couldn’t advise the after hours arrangement to access the room.
Interesting excuse given that the motel had already contacted us to advise that the restaurant was closed. One might be excused for thinking that if reception had limited hours then a note in the email would have been helpful along with a code for the security box.
Anyway we now had to find our room.
The map provided was not clear and indicated a room towards the back of the property. Sure, there was a house there but it was dark and all the lights were off so we didn’t think there were rooms there.
Tried to ring the motel again to get instructions but all we got was music.
Then lo and behold, someone turned the lights on at the house.
Saw a young lass who was about to open a staff door in the main building and she indicated where our room was. Yes it was in the house at the rear of the property that had been dark.
Accommodation was OK and we read the instructions in the envelope and to our dismay, the Wifi was out. Under repair!
Verified traveler
Stayed 1 night in Apr 2025