2/10 Terrible
Kim B.
5 ene. 2026
No le gustó: Limpieza
Nothing about this overnight stay was easy or straightforward. After booking and paying upfront, I was asked to provide a selfie holding my driver’s licence, then a selfie holding my credit card. Given identity theft concerns, this was uncomfortable-especially as I had already supplied full personal and payment details and paid in advance. Despite assurances this was standard protocol, the initial photo was deemed insufficient and multiple additional photos were requested over the following two days, right up until 15 minutes before check-in. Only then were we given check-in details.Key collection required walking 15 minutes to another location, but the key holder was empty. After calling Olivia, we were told the cleaners would be contacted, but no follow-up occurred. Thirty minutes after check-in time, we called again and were told the key would arrive shortly. We waited another 10 minutes, then walked back to the apartment to finally check in.The room itself was adequate, but the bathroom light did not work, requiring us to use a bedroom lamp. The air conditioner was non-functional; a portable unit only blew warm air, making the already hot, stuffy unit worse. In summer, this is unacceptable. The lounge, cushions and carpet felt unclean and overdue for a deep clean.Only one key fob was provided for a two-bedroom unit making independent movement impossible for multiple guests. I would not recommend staying here without proper cooling and smoother check-in process.
Kim B.
Se hospedó 1 noche en diciembre de 2025