6/10 Okay
Verified traveler
Apr 29, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Not as advertised nor what we booked
We reserved a standard ocean-view one-bedroom apartment, expecting a slightly older but well-maintained unit based on online photos. Arriving Friday, we found reception closed (shut by noon, check-in from 2 PM), requiring online check-in. Retrieving the keys, we entered a dated two-bedroom unit, likely a basic two-bedroom per the hotel’s site, with a decent ocean view. The carpet was worn and poorly vacuumed, and the unit felt neglected, possibly only repainted since construction. Amenities were lacking: no hairdryer, just three small conditioners and one shampoo for a three-night stay, and a stained blanket. The kitchen was cramped and impractical, so we barely used it. Instant coffee/tea packets were provided, but the dish drainer was dirty. While the couches were spacious and comfortable, a layer of grime coated surfaces, with cobwebs in corners. Nighttime road construction below disrupted sleep, even with earplugs; the other side of the building would’ve been quieter. Though not the hotel’s fault, no prior notice was given. Burleigh’s stunning area kept us out exploring, making the stay a memorable one. The other aspects of the building were quite nice and I'm sure other units have been updated and would be much nicer to stay in. Just disappointed we did not receive the unit we expected. Even though the unit we got likely had a superior view, the rest of the experience could have been better if we were got the unit we actually booked. See attached photos.
Verified traveler
Stayed 3 nights in Apr 2025
