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Emerald Hotel

4.5 star property
Luxury hotel with free parking connected to the convention center in Gisborne

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Photo gallery for Emerald Hotel

Balcony
Apartment, 2 Bedrooms | Living area | 40-inch flat-screen TV with digital channels
View from property
Executive Suite, River View | Premium bedding, pillowtop beds, desk, blackout drapes
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Business services
  • Housekeeping

Explore the area

View in a map
13 Gladstone Road,Gisborne 4040, Gisborne, 4040
  • Place, Gisborne Wine Centre
    ‪5 min walk‬
  • Place, Gisborne Harbour
    ‪6 min walk‬
  • Place, Eastwoodhill Arboretum
    ‪17 min walk‬
  • Airport, Gisborne (GIS)
    ‪6 min drive‬

Room options

View all photos for Standard Suite, 1 King Bed

Premium bedding, pillowtop beds, desk, blackout drapes

Standard Suite, 1 King Bed

7.8 out of 10
Good
(30 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, Pool View

Premium bedding, pillowtop beds, desk, blackout drapes

Executive Suite, Pool View

7.8 out of 10
Good
(14 reviews)
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Suite, River View

Premium bedding, pillowtop beds, desk, blackout drapes

Executive Suite, River View

8.4 out of 10
Very good
(15 reviews)
  • River view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite

Premium bedding, pillowtop beds, desk, blackout drapes

Junior Suite

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Apartment

Executive Apartment | Premium bedding, pillowtop beds, desk, blackout drapes

Executive Apartment

  • Sleeps 5
  • 2 Twin Beds

About the neighborhood

Gisborne

Located in Gisborne Central, Emerald Hotel is adjacent to Te Tauihu Turanga Whakamana and within a 5-minute walk of Longbush Wines. The 49 rooms at this 4.5-star hotel include coffee makers, flat-screen TVs, and pillowtop beds. Centrally located in Gisborne, the hotel is connected to the convention center, and a short walk from Gisborne Wine Centre and Tairawhiti Museum.

What's nearby

  • Te Tauihu Turanga Whakamana - 1 min walk - 0.0 miles
  • Gisborne Wine Centre - 5 min walk - 0.3 miles
  • Gisborne Harbour - 6 min walk - 0.4 miles
  • Tairawhiti Museum - 8 min walk - 0.5 miles
  • Eastwoodhill Arboretum - 17 min walk - 1.0 mile

Getting around

  • Gisborne (GIS) - 7 min drive

Restaurants

  • ‪Burger King - ‬10 min walk
  • ‪Columbus - ‬9 min walk
  • ‪Raglan Roast - ‬8 min walk
  • ‪Domino's Pizza - ‬6 min walk
  • ‪Cafe Anatolia - ‬6 min walk

About this property

Emerald Hotel

Luxury hotel with free parking connected to the convention center in Gisborne
Guests of Emerald Hotel enjoy access to free WiFi in public areas, meeting rooms, and conference space. If you drive, put free parking to good use. Front-desk staff can assist with luggage storage and securing valuables. Other amenities at this luxury hotel include a business center, a seasonal outdoor pool, and a terrace.
40-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Coffee makers, ironing boards, and desks are other standard amenities.
Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free covered self parking on site
  • Limited onsite self parking
  • Onsite parking includes off-street options

Things to do

  • Seasonal outdoor pool

Family friendly

  • In-room crib
  • Seasonal outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • On a river
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 8:00 AM - 8:30 PM
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: NZD 150.00 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Credit card charges are subject to a surcharge of 3 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • At check-in, guests must provide a record of full COVID-19 vaccination.
  • The COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from November to March.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Emerald Gisborne
Emerald Quality Hotel Gisborne
Quality Emerald Gisborne
Quality Hotel Emerald
Quality Hotel Emerald Gisborne
Quality Hotel Gisborne
Emerald Hotel Gisborne
Emerald Hotel Hotel
Emerald Hotel Gisborne
Emerald Hotel Hotel Gisborne

Frequently asked questions

Are free cancellation options available at Emerald Hotel?

Emerald Hotel offers free cancellation on select room rates. For more details, look at the cancellation policy on our site.

How much does it cost to stay at Emerald Hotel?

As of Dec 27, 2025, prices found for a 1-night stay for 2 adults at Emerald Hotel on Jan 12, 2026 start from $85.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Emerald Hotel?

This hotel is situated in Gisborne Central, just steps from Te Tauihu Turanga Whakamana, and within a 10-minute walk of Gisborne Wine Centre and Tairawhiti Museum. You'll also find Gisborne Harbour and Te Poho-o-Rawiri Meeting House less than a mile away.

Will I be able to park at Emerald Hotel?

Yes, covered self parking is offered for free at the hotel. Though parking is limited, electric car charging is also available.

Does Emerald Hotel include a casino?

No, Emerald Hotel doesn't have a casino.

Will I find an indoor pool at Emerald Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool is normally open from November until March.

What amenities will couples enjoy at Emerald Hotel?

Amenities that appeal to couples at this riverfront hotel include a pillowtop mattress and a separate bath and shower in each guestroom with some featuring river views.

Are there hot tubs at Emerald Hotel?

No, there isn't a spa tub at this hotel.

Does Emerald Hotel have a restaurant that serves breakfast?

No, Emerald Hotel doesn't have a restaurant that serves breakfast.

Will Emerald Hotel allow pets to stay free of charge?

No, pets aren't allowed at Emerald Hotel.

Does Emerald Hotel have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Emerald Hotel?

The closest major airport to Emerald Hotel is Gisborne (GIS), which is 3.1 mi away (7 minutes by car).

Are there rooms with balconies that I can book at Emerald Hotel?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy river or pool views.

Emerald Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 307 out of 791 reviews
Rating 8 - Good. 283 out of 791 reviews
Rating 6 - Okay. 121 out of 791 reviews
Rating 4 - Poor. 59 out of 791 reviews
Rating 2 - Terrible. 21 out of 791 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Darwyyn

Disliked: Cleanliness, amenities, property conditions & facilities
First, note that this property's car park is not very accessible to folks with limited mobility and the garage gate is broken. The number of parking spaces is also *extremely* limited and the only access to the hotel is from 1 of 3 levels. Otherwise, you need to walk down a very narrow, steep car ramp to get to the 1 level by which you can enter the hotel. The hotel also shares the car park, so at least half the spots on the 1 floor accessible to the hotel are blocked off for private use. Two other guests were frustrated by this while I was there. Second, the first room they put me in did not match the description on Expedia; the room I actually checked into ended up having mystery orange debris on the bedding and more debris in the shower, raising general questions about the hotel's cleanliness. I ended up moving hotels, but when I mentioned I'd been here to a local, they stifled a laugh and said they'd heard it was awful from lots of other people.
Hotel description of the car park
Picture of the car park on the 1 level with hotel access
Stayed 2 nights in Sep 2025

4/10 Poor

Janene

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Found the staff upon arrival pre occupied and not useful with information. Lack of parking and access to the hotel from the parking areas was not used friendly. Room quite strong smell of cleaning products and caused wheezy chest. Lack of amenities in room - utensils and plates provided but no heating equipment such as a microwave.
Stayed 3 nights in Sep 2025

8/10 Good

Niamh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, reasonably priced, very clean and spacious rooms.
Stayed 1 night in Sep 2025

8/10 Good

Andrew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of space in the rooms, great views overlooking the river with a large balcony and huge table, full size bath and huge bathroom with loads of counter space
Stayed 2 nights in Aug 2025

10/10 Excellent

Joe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was close to where we wanted to be
Stayed 1 night in Aug 2025

4/10 Poor

Mark

Liked: Staff & service
Disliked: Property conditions & facilities
When I first walked in I was greeted by a young lady who was fantastic at checking me in friendly and helpful. Got to my room and it went downhill from there. Jug didn’t work air conditioning rattled wasn’t circulating the air that well and flat battery in the tv remote( only had 1 replacement battery at reception).Had a look at the air con and the filter was full of lint. No restaurant and the pool look fantastic but was closed and when I had a look from 2nd story looked like it had a small truck load of sand in it. Lesson learnt to read the reviews before you book
Stayed 2 nights in Aug 2025

8/10 Good

Brendan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOCATION WAS GREAT, WALKING DISTANCE FROM RESTRAUNTS, BARS, SHOPS.
Stayed 1 night in Aug 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

4/10 Poor

Robyn

Traveled with partner
Disliked: Amenities
We have stayed at the Emerald Inn many times in the past. It is well placed in the city and close to amentities. The last time about 18 months ago the kitchen wasn’t functioning so no on site breakfast. It still,isn’t function and awaiting repairs. The central pool area, usually very attractive was abandoned - filthy pool, brown muddy water and pool cleaning gear abandoned in the pool. Our roo had only one cup, no teaspoons, only the end of a toilet roll, our room was miles from lifts, etc cobweb on window, room only had the bed covers pulled up by room service but no dishes done bins emptied etc. young man on reception was useless. Also no phone to phone reception for more loo paper and another cup etc so had to do the long trek down to request these. What’s going on? Are they going out of business or just a need a new manager.
Stayed 2 nights in Aug 2025

6/10 Okay

Catherine

Traveled with family
Liked: Staff & service
A convenient hotel in the centre of Gisborne, and the river view suites have nice views over the river. Rooms are nice and spacious with balconies and were OK, but the property has a tired feel about it. Was disappointed that the bathroom hadn't been cleaned properly (makeup and sticky residue in the sink and on the bathroom counter). Bed uncomfortable (two singles pushed together with insufficient topper). The staff were lovely though and very pleasant to deal with. (Gave a great recommendation for the 'Just Thai' restaurant around the corner - one of the best Thai meals I've had).
Stayed 1 night in Aug 2025

6/10 Okay

Chris

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The Emerald has deteriorated significantly in recent years. Great staff but other than that the place is a dump.
Stayed 7 nights in Aug 2025

4/10 Poor

Robbie

Traveled with partner
Disliked: Property conditions & facilities
Bed was comfortable, big rooms but hotel is very rundown and parking is very limited and tight to get around in the parking building.
Stayed 1 night in Aug 2025

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the river views. The room was warm even without the heatpump on. Liked that it was central to restaurants and shops. Carparking safe. Only downfall was a smelly odour in the room, heatpump outdoor unit noisy, loud thumps from other rooms and neighbours can easily look into your room from their balcony.
Stayed 1 night in Aug 2025

4/10 Poor

Orini

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was dirty, my room had a faulty light that couldn't be fixed until the sunday I was checking out, the place overall had a eerie feel and reception was never there. terrible facilitties.
Stayed 2 nights in Aug 2025

10/10 Excellent

Te Nui

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Abit confusing to get to our room but we enjoyed our comfortable stay!
Stayed 1 night in Aug 2025

10/10 Excellent

Lavinia

Front desk was a bit rowdy when i checked in. Room could do with a bit of spruce up with paint here and there. Over all enjoyed my stay
Stayed 1 night in Aug 2025

10/10 Excellent

Dave

Traveled with partner
Car park too low for our vehicle
Stayed 2 nights in Jul 2025

6/10 Okay

Lorraine

Traveled with partner
Liked: Cleanliness
Central. Not able to park in parking area as not accessible after 7pm. Bed was twin beds with no under sheet, so a ridge in middle.
Stayed 2 nights in Jul 2025

4/10 Poor

Tony

Stayed 1 night in Aug 2025

10/10 Excellent

Nirvana

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jul 2025

8/10 Good

Janie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2025

6/10 Okay

Venus

Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2025

4/10 Poor

Josh

Stayed 1 night in Jun 2025

4/10 Poor

Exodus

Did get 2 king sized beds after I called and asked. All 5 people had to share one bed so some slept on the floor with the sheet as a blanket. Couldn’t go to reception because we checked in right before closing time
Stayed 1 night in Jun 2025

6/10 Okay

Rahul

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Well other than the fact that it was cozy. some of the basics like water, wasn't provided. Shower check should be done before you assign the room to someone. The shower of our room was broken and they had to transfer us to another room. The hotel is too big and there are to multiple ways to go about your room, so be ready for a lot of walking if the room is far away from the entrance. And the swimming pool, something i was looking forward to, wasn't clean at all and was closed.
Stayed 2 nights in Jun 2025

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