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Emerald Hotel

4.5 star property

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Photo gallery for Emerald Hotel

Executive Suite, River View | Premium bedding, pillowtop beds, desk, blackout drapes
Executive Suite, River View | Premium bedding, pillowtop beds, desk, blackout drapes
Seasonal outdoor pool, pool umbrellas, sun loungers
View from property
Apartment, 2 Bedrooms | Living area | 40-inch flat-screen TV with digital channels

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Business services
  • Housekeeping

Explore the area

View in a map
13 Gladstone Road,Gisborne 4040, Gisborne, 4040
  • Place, Te Tauihu Turanga Whakamana
    ‪1 min walk‬
  • Place, Gisborne Harbour
    ‪6 min walk‬
  • Place, Eastwoodhill Arboretum
    ‪17 min walk‬
  • Airport, Gisborne (GIS)
    ‪6 min drive‬

Room options

View all photos for Standard Suite, 1 King Bed

Premium bedding, pillowtop beds, desk, blackout drapes

Standard Suite, 1 King Bed

8.0 out of 10
Very good
(35 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, Pool View

Premium bedding, pillowtop beds, desk, blackout drapes

Executive Suite, Pool View

7.6 out of 10
Good
(17 reviews)
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Suite, River View

Premium bedding, pillowtop beds, desk, blackout drapes

Executive Suite, River View

8.4 out of 10
Very good
(15 reviews)
  • River view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite

Premium bedding, pillowtop beds, desk, blackout drapes

Junior Suite

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Apartment

Executive Apartment | Premium bedding, pillowtop beds, desk, blackout drapes

Executive Apartment

  • Sleeps 5
  • 2 Twin Beds

About the neighborhood

Gisborne

Located in Gisborne Central, Emerald Hotel is adjacent to Te Tauihu Turanga Whakamana and within a 5-minute walk of Longbush Wines. The 49 rooms at this 4.5-star hotel include coffee makers, flat-screen TVs, and pillowtop beds. Centrally located in Gisborne, the hotel is connected to the convention center, and a short walk from Gisborne Wine Centre and Tairawhiti Museum.

What's nearby

  • Te Tauihu Turanga Whakamana - 1 min walk - 0.0 miles
  • Gisborne Harbour - 6 min walk - 0.4 miles
  • Tairawhiti Museum - 8 min walk - 0.5 miles
  • Eastwoodhill Arboretum - 17 min walk - 1.0 mile
  • Gisborne Botanic Gardens - 18 min walk - 1.0 mile

Getting around

  • Gisborne (GIS) - 7 min drive

Restaurants

  • ‪Burger King - ‬10 min walk
  • ‪Curbside Kitchen - ‬2 min drive
  • ‪Tatapouri Fishing Club - ‬5 min walk
  • ‪Columbus - ‬9 min walk
  • ‪Raglan Roast - ‬8 min walk

About this property

Emerald Hotel

Guests of Emerald Hotel enjoy access to free WiFi in public areas, meeting rooms, and conference space. If you drive, put free parking to good use. Front-desk staff can assist with securing valuables and luggage storage. Other amenities at this luxury hotel include a business center, a seasonal outdoor pool, and a terrace.
40-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Coffee makers, ironing boards, and desks are other standard amenities.
Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Front of property - evening/night
Captain Cook Motor Lodge
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
8.8 out of 10, Excellent, 566 reviews
$76 nightly
The price is $88
Apr 8 - Apr 9
Total with taxes and fees
Captain Cook Motor Lodge

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free covered self parking on site
  • Limited onsite self parking
  • Onsite parking includes off-street options

Things to do

  • Seasonal outdoor pool

Family friendly

  • In-room crib
  • Seasonal outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • On a river
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 8:00 AM - 8:30 PM
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: NZD 150.00 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Credit card charges are subject to a surcharge of 3 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • At check-in, guests must provide a record of full COVID-19 vaccination.
  • The COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from November to March.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Emerald Gisborne
Emerald Quality Hotel Gisborne
Quality Emerald Gisborne
Quality Hotel Emerald
Quality Hotel Emerald Gisborne
Quality Hotel Gisborne
Emerald Hotel Gisborne
Emerald Hotel Hotel
Emerald Hotel Gisborne
Emerald Hotel Hotel Gisborne

Frequently asked questions

Are free cancellation options available at Emerald Hotel?

Emerald Hotel offers free cancellation on select room rates. For more details, look at the cancellation policy on our site.

How much does it cost to stay at Emerald Hotel?

As of Mar 28, 2026, prices found for a 1-night stay for 2 adults at Emerald Hotel on Mar 30, 2026 start from $100, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Emerald Hotel?

This hotel is situated in Gisborne Central, just steps from Te Tauihu Turanga Whakamana, and within a 10-minute walk of Tairawhiti Museum and Gisborne Wine Centre. You'll also find Gisborne Harbour and Te Poho-o-Rawiri Meeting House less than a mile away.

Will I be able to park at Emerald Hotel?

Yes, covered self parking is offered for free at the hotel. Though parking is limited, electric car charging is also available.

Does Emerald Hotel include a casino?

No, Emerald Hotel doesn't have a casino.

Will I find an indoor pool at Emerald Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool is normally open from November until March.

Is Emerald Hotel a good place to stay for couples?

Amenities that appeal to couples at this riverfront hotel include a pillowtop mattress and a separate bath and shower in each guestroom with some featuring river views.

Are there hot tubs at Emerald Hotel?

No, this hotel doesn't have a spa tub.

Does Emerald Hotel have a restaurant that serves breakfast?

No, Emerald Hotel doesn't have a restaurant that serves breakfast.

Will Emerald Hotel allow pets to stay free of charge?

No, pets aren't allowed at Emerald Hotel.

Does Emerald Hotel have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Emerald Hotel?

The closest major airport to Emerald Hotel is Gisborne (GIS), which is 3.1 mi away (7 minutes by car).

Are there rooms with balconies that I can book at Emerald Hotel?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy river or pool views.

Emerald Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 315 out of 821 reviews
Rating 8 - Good. 292 out of 821 reviews
Rating 6 - Okay. 129 out of 821 reviews
Rating 4 - Poor. 61 out of 821 reviews
Rating 2 - Terrible. 24 out of 821 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Lisa

Liked: Cleanliness
Stayed 4 nights in Dec 2025

6/10 Okay

Anneliza

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Unfortunately, our stay had several issues. Parking was very poor, and the room was extremely noisy. Not all curtains were present, which affected privacy. There were also belongings left behind from the previous occupants, and the bath was extremely dirty—we had to clean it ourselves, and the cloth turned brown. The plunge still contained half-made coffee from a previous guest. Additionally, the room window would not close due to something being stuck in it, which we had to fix ourselves. On a positive note, the staff were generally friendly, especially the older male porter, who was very helpful and pleasant.
Stayed 4 nights in Dec 2025

8/10 Good

Kirsty

Stayed 1 night in Dec 2025

8/10 Good

Elisapeta, LOWER HUTT

Stayed 2 nights in Dec 2025

8/10 Good

Cameron, New Plymouth

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2025

6/10 Okay

Bryce

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Shower leaking onto floor, towels used to mop up but not replaced. No coffee sachets on arrival however replenished after a phone call to advise. Kettle not working but again replaced. Room very tired and in need of a refresh but staff very helpful and polite. Pity no restaurant facilities.
Stayed 2 nights in Dec 2025

10/10 Excellent

Ebony

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet and the running water from the pool made it feel like we were far away
Stayed 1 night in Dec 2025

6/10 Okay

Leo

Liked: Amenities, property conditions & facilities
Nice stay, horrible stench in the hallway
Stayed 4 nights in Dec 2025

6/10 Okay

Erin

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No.. the room needed a good clean.. especially the net curtains, they need a wash.. we stayed for 3 nights and our room didnt get serviced.. just had a plastic bag of fresh towels left at our door
Stayed 3 nights in Dec 2025

10/10 Excellent

C V C

Business traveler
Liked: Property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

nicholas

Business traveler
Liked: Cleanliness, property conditions & facilities
Nice spot, handy to everything
Stayed 1 night in Dec 2025

6/10 Okay

TONY

Business traveler
Disliked: Property conditions & facilities
Room needs a revamp stained carpet folding blind was broken bed was uncomfortable this place for the price of $179.00 needs some attention
Stayed 1 night in Dec 2025

4/10 Poor

Sarah

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Disappointing stay. Room was not clean, stale air, toilet brush was DISGUSTING. Hairs all over the room particularly the bathroom. Airconditioning not working well, for a particularly hot week was stifling in the morning (beautiful sun through windows but the heat in the room became unbearable by 8am even with doors open! We requested attendance to all of these issue which were not rectified. No offer of change of room.
Stayed 5 nights in Nov 2025

8/10 Good

Ladislav

Traveled with family
Liked: Cleanliness, staff & service
Nice place right in CBD
Stayed 2 nights in Nov 2025

6/10 Okay

MT

Liked: Staff & service
Disliked: Amenities
Room was bit smelly
Stayed 1 night in Nov 2025

10/10 Excellent

Julia

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, spacious clean room, central.
Stayed 1 night in Nov 2025

10/10 Excellent

Joelene M

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always enjoy staying at the emerald nice cosy blackout rooms and nice pool.
Stayed 1 night in Nov 2025

6/10 Okay

TTSOPP

Stayed 1 night in Nov 2025

8/10 Good

Shaun

Stayed 1 night in Nov 2025

6/10 Okay

Leanne

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room was decent no complaints there. But the fridge didn’t work and when I went for a shower the shower mixer came off in my hand. The table on the balcony needed to have a good clean. Would I stay again probably not.
Stayed 1 night in Nov 2025

8/10 Good

Shaun

Stayed 1 night in Oct 2025

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was quiet, clean and rooms were large.
Stayed 1 night in Nov 2025

10/10 Excellent

Kasandra

Stayed 2 nights in Oct 2025

10/10 Excellent

Evaine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Balcony view was AMAZING!! STAFF were friendly..2 bedroom apartment was big enough for my 3 kids & very tidy!!! Thanks Emerald Hotel we will be back!!! ****star rating!!!
Stayed 2 nights in Oct 2025

8/10 Good

Jeneene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is centrally located right in town. My huge room was Main Street facing. I couldn’t hear any traffic noise. The bed was the most comfortable and I wondered where I could get one for myself. The fair trade tea and coffee were nice. The reception staff member was lovely and helpful. The car park was tricky to understand but having my car in a safe lock up right in town was great.
Stayed 1 night in Oct 2025

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