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Emerald Hotel

4.5 star property

Choose dates to view prices

Photo gallery for Emerald Hotel

Executive Suite, River View | Premium bedding, pillowtop beds, desk, blackout drapes
A rooftop pool area with lounge chairs and umbrellas, surrounded by greenery and stone walls.
A marina with boats docked, a bridge, and a hill with trees in the background.
A reception area with a reception desk, a seating area with a couch and armchairs, and a potted plant.
A modern building with multiple floors, a parking area, and a grassy area with a water body in the foreground.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services
  • Housekeeping

Explore the area

View in a map
13 Gladstone Road,Gisborne 4040, Gisborne, 4040
  • Place, Te Tauihu Turanga Whakamana
    ‪1 min walk‬
  • Place, Gisborne Harbour
    ‪6 min walk‬
  • Place, Tairawhiti Museum
    ‪8 min walk‬
  • Airport, Gisborne (GIS)
    ‪13 min drive‬

Room options

View all photos for Standard Suite, 1 King Bed

A hotel room with a bed, two bedside tables, a nightstand, and a window with curtains.

Standard Suite, 1 King Bed

  • Sleeps 3
  • Free WiFi

View all photos for Standard Suite, 1 King Bed

Premium bedding, pillowtop beds, desk, blackout drapes

Standard Suite, 1 King Bed

8.2 out of 10
Very good
(37 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite, Pool View

A hotel room with two single beds, a nightstand with a lamp, and a framed picture on the wall.

Executive Suite, Pool View

7.6 out of 10
Good
(17 reviews)
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Executive Suite, River View

A hotel room with two single beds, a nightstand with a lamp, and a framed picture on the wall.

Executive Suite, River View

8.4 out of 10
Very good
(17 reviews)
  • River view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite

Premium bedding, pillowtop beds, desk, blackout drapes

Junior Suite

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Apartment

Executive Apartment | Premium bedding, pillowtop beds, desk, blackout drapes

Executive Apartment

  • Sleeps 5
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Gisborne

Located in Gisborne Central, Emerald Hotel is adjacent to Te Tauihu Turanga Whakamana and within a 5-minute walk of Longbush Wines. The 49 rooms at this 4.5-star hotel include coffee makers, flat-screen TVs, and pillowtop beds. Centrally located in Gisborne, the hotel is connected to the convention center, and a short walk from Gisborne Wine Centre and Tairawhiti Museum.

What's nearby

  • Te Tauihu Turanga Whakamana - 1 min walk - 0.1 miles
  • Gisborne Harbour - 6 min walk - 0.4 miles
  • Gisborne Wine Centre - 8 min walk - 0.5 miles
  • Tairawhiti Museum - 8 min walk - 0.5 miles
  • Gisborne Botanic Gardens - 19 min walk - 1.0 mile

Getting around

  • Gisborne (GIS) - 7 min drive

Restaurants

  • ‪Tatapouri Fishing Club - ‬5 min walk
  • ‪Pizza Hut - ‬10 min walk
  • ‪China Palace Restaurant & Takeaway - ‬3 min walk
  • ‪Burger King - ‬10 min walk
  • ‪Adrian’s Espresso - ‬3 min walk

About this property

Emerald Hotel

Guests of Emerald Hotel enjoy access to free WiFi in public areas, meeting rooms, and conference space. If you drive, put free parking to good use. Front-desk staff can assist with luggage storage and securing valuables. Other amenities at this luxury hotel include a business center, a seasonal outdoor pool, and a terrace.
40-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Coffee makers, ironing boards, and desks are other standard amenities.
Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
8.8 out of 10, Excellent, 388 reviews
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The price is $92
Jul 11 - Jul 12
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free covered self parking on site
  • Limited onsite self parking
  • Onsite parking includes off-street options

Things to do

  • Seasonal outdoor pool

Family friendly

  • In-room crib
  • Seasonal outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • On a river
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 8:00 AM - 8:30 PM
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: NZD 150.00 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Credit card charges are subject to a surcharge of 3 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • At check-in, guests must provide a record of full COVID-19 vaccination.
  • The COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from November to March.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Emerald Gisborne
Emerald Quality Hotel Gisborne
Quality Emerald Gisborne
Quality Hotel Emerald
Quality Hotel Emerald Gisborne
Quality Hotel Gisborne
Emerald Hotel Gisborne
Emerald Hotel Hotel
Emerald Hotel Gisborne
Emerald Hotel Hotel Gisborne

Frequently asked questions

Are free cancellation options available at Emerald Hotel?

Emerald Hotel offers free cancellation on select room rates. For more details, look at the cancellation policy on our site.

How much does it cost to stay at Emerald Hotel?

As of Jun 29, 2026, prices found for a 1-night stay for 2 adults at Emerald Hotel on Jul 21, 2026 start from $91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Emerald Hotel?

This hotel is situated in Gisborne Central, just steps from Te Tauihu Turanga Whakamana, and within a 10-minute walk of Gisborne Wine Centre and Tairawhiti Museum. You'll also find Gisborne Harbour and Cook Monument less than a mile away.

Is parking available on site at Emerald Hotel?

Yes, covered self parking is offered for free at the hotel. Though parking is limited parking, an electric car charging station is also available.

Does Emerald Hotel have luxury amenities?

Yes, this luxury hotel has a seasonal outdoor pool and guestrooms offer a pillow menu.

Does Emerald Hotel include a casino?

No, Emerald Hotel doesn't have a casino.

Will I find an indoor pool at Emerald Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool is normally open from November until March.

What amenities will couples enjoy at Emerald Hotel?

Amenities that appeal to couples at this riverfront hotel include premium bedding and a separate bathtub and shower in each guestroom, and some feature river views.

Are there hot tubs at Emerald Hotel?

No, this hotel doesn't have a spa tub.

Does Emerald Hotel have a restaurant that serves breakfast?

No, Emerald Hotel doesn't have a restaurant that serves breakfast.

Will Emerald Hotel allow pets to stay free of charge?

No, pets aren't allowed at Emerald Hotel.

Are there connecting rooms at Emerald Hotel?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to Emerald Hotel?

The closest major airport to Emerald Hotel is Gisborne (GIS), which is 3.1 mi away (7 minutes by car).

Are there rooms with balconies that I can book at Emerald Hotel?

Yes, some guestrooms at Emerald Hotel offer a balcony and may feature river views.

Emerald Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 330 out of 850 reviews
Rating 8 - Good. 298 out of 850 reviews
Rating 6 - Okay. 135 out of 850 reviews
Rating 4 - Poor. 62 out of 850 reviews
Rating 2 - Terrible. 25 out of 850 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Michael W

Liked: Cleanliness, property conditions & facilities
Clean room & helpful staff
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. Please check-in staff
Stayed 1 night in Mar 2026
Verified

8/10 Good

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was quiet, clean and rooms were large.
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Ngarangi kanewa

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
the Emerald is convenient re-location and access to shops cafes very good The staff are helpful we appreciated the house keeping staff But don’t expect a lot as it has the basics
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Julia

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, spacious clean room, central.
Stayed 1 night in Nov 2025
Verified

4/10 Poor

Kaweroa

Liked: Property conditions & facilities
Disliked: Cleanliness
Parking was easy
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

nicholas

Liked: Cleanliness, property conditions & facilities
Nice spot, handy to everything
Stayed 1 night in Dec 2025
Verified

8/10 Good

Kristen

Liked: Cleanliness, property conditions & facilities
The room was clean and spacious.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Niamh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, reasonably priced, very clean and spacious rooms.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

A G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our apartment, having air con in both bedrooms was a life saver. Stay were very helpful and friendly. The pool was excellent.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Ladislav

Liked: Cleanliness, staff & service
Nice place right in CBD
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Joelene M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always enjoy staying at the emerald nice cosy blackout rooms and nice pool.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Jeanean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What is a nice place to stay very easy? Close to all Shops fantastic swimming pool if you’d like to swim clean and tidy. value for money
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities
Everything was great. Especially liked the toiletries. Spacious and a comfy bed.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Tammy

Could use a better cleaning and update the hotel
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Ebony

Liked: Cleanliness, amenities, property conditions & facilities
Quiet and the running water from the pool made it feel like we were far away
Stayed 1 night in Dec 2025
Verified

8/10 Good

Brendan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOCATION WAS GREAT, WALKING DISTANCE FROM RESTRAUNTS, BARS, SHOPS.
Stayed 1 night in Aug 2025
Verified

6/10 Okay

MT

Liked: Cleanliness, staff & service
Disliked: Amenities
The room standards have dropped but is not reflected in the prices big prises younger two staff members really friendly
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was close to where we wanted to be
Stayed 1 night in Aug 2025
Verified

6/10 Okay

Leo

Liked: Amenities, property conditions & facilities
Nice stay, horrible stench in the hallway
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed our stay
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Very good place to stay, nice views, big room and lovely staff
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was excellent
Stayed 2 nights in Feb 2025
Verified

8/10 Good

Terry

Liked: Staff & service
Not a good start to my stay became my room hadn't been serviced and jad stale smell. I went down to reception and the receptionist (Meadow i think was her name) volunteered to come up and clean it herself. I asked for another room and she was so helpful and kind to put me in a upgraded room. The rest of my stay here was enjoyable. Thank you Meadow, much appreciated.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Te Nui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Abit confusing to get to our room but we enjoyed our comfortable stay!
Stayed 1 night in Aug 2025