Host was welcoming, sent detailed instructions for the house via email and text. We received the door code on time. Unfortunately, the door code did not work but I was easily able to contact the office and they fixed the issue with a new code within 5 minutes. The house is huge and lots of room for our family of 20. The house was stocked nicely with linens, towels, soap, paper towels, bags, etc. The reason for 3 stars is there was a roach issue. We were killing roaches on all levels of the house our entire stay. They were getting into some of the suitcases. It was quite bad. I was able to alert the office of this and they scheduled someone to come out and spray but they did not show up. The best part of the house was the proximity to downtown. You can walk to and from, but take note that walking back to the cabin is up a moderate size hill and on a narrow sidewalk. Easy for most adults and older children, but not older adults or young children it would be difficult and not safe. The community pool and house that tub were great. The children loved the pool and adults loved the hot tub. I would recommend instructions on how to use the stove. It was slightly difficult to figure out. LOTS of kitchen necessities, cups, plates, utensils, 2 dishwashers, etc was great! The trash can does need replacing as the lid doesn't open with the foot pedal. The sound system would not work downstairs and the wifi was in and out in certain parts of the house.