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Gatlinburg Town Square

2.5 star property

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Front of property
GTV Studio | Living area | Table tennis
Table tennis
Free WiFi, bed sheets
View from property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
  • Laundry

Explore the area

View in a map
515 Historic Nature Trail, Gatlinburg, TN, 37738
  • Place, Gatlinburg Convention Center
    ‪5 min walk‬
  • Place, Ober Gatlinburg Aerial Tramway
    ‪6 min walk‬
  • Place, Gatlinburg Space Needle
    ‪8 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for GTS Studio

Free WiFi, bed sheets

GTS Studio

8.4 out of 10
Very good
(41 reviews)
  • 322 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 1 Double Sofa Bed

View all photos for GTS 1 bedroom Condo

Table tennis

GTS 1 bedroom Condo

8.8 out of 10
Excellent
(69 reviews)
  • 727 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for GTS 2 Bedroom Deluxe

Table tennis

GTS 2 Bedroom Deluxe

9.2 out of 10
Wonderful
(19 reviews)
  • 864 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for GTVH Standard Queen Room

GTVH Standard Queen Room | Terrace/patio

GTVH Standard Queen Room

8.0 out of 10
Very good
(14 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for GTV Studio

GTV Studio | Living area | Table tennis

GTV Studio

8.6 out of 10
Excellent
(29 reviews)
  • 350 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for GTV 1 Bedroom Condo

Table tennis

GTV 1 Bedroom Condo

10.0 out of 10
Exceptional
(1 review)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for GTVH Standard King Room

GTVH Standard King Room | Free WiFi, bed sheets

GTVH Standard King Room

8.0 out of 10
Very good
(77 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for GTS Accessible Studio

Free WiFi, bed sheets

GTS Accessible Studio

7.6 out of 10
Good
(5 reviews)
  • 442 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for GTS Accessible 1 bedroom Condo

Table tennis

GTS Accessible 1 bedroom Condo

7.0 out of 10
Good
(7 reviews)
  • 727 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for GTS Accessible 2 bedroom Condo

Table tennis

GTS Accessible 2 bedroom Condo

9.8 out of 10
Exceptional
(7 reviews)
  • 912 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Twin Sofa Bed

View all photos for GTS 2 Bedroom Premium

Table tennis

GTS 2 Bedroom Premium

9.0 out of 10
Wonderful
(43 reviews)
  • 912 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for GTV Accessible 1 bedroom Condo

Table tennis

GTV Accessible 1 bedroom Condo

9.2 out of 10
Wonderful
(7 reviews)
  • 727 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for GTV Hotel Accessible Queen

GTV Hotel Accessible Queen | Free WiFi, bed sheets

GTV Hotel Accessible Queen

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for GTS 3 Bedroom Condo

Free WiFi, bed sheets

GTS 3 Bedroom Condo

7.4 out of 10
Good
(3 reviews)
  • 3 bedrooms
  • Sleeps 9
  • 1 King Bed, 2 Twin Beds, 1 Queen Bed and 1 Double Sofa Bed

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About the neighborhood

Gatlinburg

Gatlinburg Convention Center is within a 5-minute walk of Gatlinburg Town Square while other popular sites like Great Smoky Mountains National Park are within a 15-minute stroll. This 100-room hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Gatlinburg Convention Center - 5 min walk - 0.3 miles
  • Ober Gatlinburg Aerial Tramway - 6 min walk - 0.4 miles
  • Gatlinburg SkyPark - 9 min walk - 0.5 miles
  • Anakeesta - 12 min walk - 0.7 miles
  • Ripley's Aquarium of the Smokies - 12 min walk - 0.7 miles

Getting around

  • McGhee Tyson Airport (TYS) - 70 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬8 min walk
  • ‪Sugarlands Distilling Co. - ‬8 min walk
  • ‪Puckers Sports Bar - ‬9 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬10 min walk
  • ‪Crockett's Breakfast Camp - ‬12 min walk

About this property

Gatlinburg Town Square

Gatlinburg Town Square features an indoor pool, a children's pool, and a gym. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help with concierge services, and answer any questions about the accommodations. Other amenities at this family-friendly hotel include free WiFi in public areas, a seasonal outdoor pool, and a terrace.
Guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include microwaves and free local calls. Housekeeping is available on request.
An indoor pool, a children's pool, and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site

Things to do

  • Basketball
  • Children's pool
  • Games
  • Gym
  • Indoor pool
  • Playground
  • Seasonal outdoor pool
  • Table tennis

Family friendly

  • Children's pool
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)

Outdoors

  • Barbecue grill
  • In a national park
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Housekeeping is available for an additional fee and varies based on length of stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM
  • Check-out: 10 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May to October.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Gatlinburg Town Square Exploria Resorts Hotel
Gatlinburg Town Square Condo
Gatlinburg Town Square Hotel Gatlinburg
Gatlinburg Town Square Resort
Gatlinburg Town Square Exploria Resorts Condo
Square Exploria Resorts Condo
Gatlinburg Town Square Exploria Resorts
Square Exploria Resorts
Square Exploria Resorts Hotel
Gatlinburg Town Square
Gatlinburg Town Square by Exploria Resorts Hotel
Gatlinburg Town Square by Exploria Resorts Gatlinburg
Gatlinburg Town Square by Exploria Resorts Hotel Gatlinburg

Frequently asked questions

Is free cancellation available at Gatlinburg Town Square?

Gatlinburg Town Square offers free cancellation on certain room rates. To learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Gatlinburg Town Square?

As of Apr 3, 2026, prices found for a 1-night stay for 2 adults at Gatlinburg Town Square on May 3, 2026 start from $89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Gatlinburg Town Square?

Guests positively rate the hotel's walkable location in Gatlinburg, and it's a short 15-minute walk from Great Smoky Mountains National Park and also 16 minutes on foot from Ripley's Aquarium of the Smokies. You'll also find Gatlinburg SkyPark and Anakeesta less than a mile away.

Is parking available on site at Gatlinburg Town Square?

Yes, covered self parking is offered for free at the hotel.

Does Gatlinburg Town Square feature a casino at the property?

No, Gatlinburg Town Square doesn't have a casino.

Will I find an indoor pool at Gatlinburg Town Square?

Yes, this hotel has an indoor pool along with an outdoor pool. The seasonal pool is normally open from May until October.

What will couples enjoy most about a stay at Gatlinburg Town Square?

Couples staying at this hotel will appreciate amenities like an indoor pool plus some guestrooms include a fireplace and a jetted bathtub.

Are there hot tubs at Gatlinburg Town Square?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does Gatlinburg Town Square feature a restaurant that includes a breakfast menu?

No, Gatlinburg Town Square doesn't have a restaurant that serves breakfast.

Will Gatlinburg Town Square allow pets to stay free of charge?

No, pets aren't allowed at Gatlinburg Town Square though service animals are welcome.

Are there connecting rooms at Gatlinburg Town Square?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

How close is the airport from Gatlinburg Town Square?

The closest major airport to Gatlinburg Town Square is McGhee Tyson Airport (TYS), which is about 27.4 mi away.

Are there rooms with balconies that I can book at Gatlinburg Town Square?

Yes, some guestrooms at Gatlinburg Town Square offer a balcony.

Gatlinburg Town Square Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 676 out of 1377 reviews
Rating 8 - Good. 355 out of 1377 reviews
Rating 6 - Okay. 172 out of 1377 reviews
Rating 4 - Poor. 98 out of 1377 reviews
Rating 2 - Terrible. 76 out of 1377 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Jason

Liked: Cleanliness, staff & service
The room was acceptable until went to shower and had no hot water.
Stayed 4 nights in Dec 2025

8/10 Good

Steve

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2025

2/10 Terrible

Christine

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The main hotel was two blocks away the (other) trash one was up the hill two blocks away from the pool, hot tub, said because I used Expedia this was all I could get if not booked threw the hotel themselves. Tub was so nasty I took another shower as soon as I got home
The real hotel is two blocks from the awful one. Got told I would have to pay even more if I wanted to move to nicer hotel
Stayed 1 night in Dec 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities
The room was stunning. The staff was great.
Stayed 2 nights in Dec 2025

6/10 Okay

Helbert

Traveled with family
Disliked: Cleanliness
Great location.
Stayed 3 nights in Dec 2025

8/10 Good

Denise

Liked: Cleanliness, staff & service, amenities
Courteous staff. Clean room. Check in took longer than expected and was at a different location.
Stayed 5 nights in Dec 2025

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness
The place overall was nice. They just got bought by a new agency and are working on updates. The staff was awesome and helpful, very kind. The room did need some updates from age but nothing that was unbearable. The elevators was quick, the view was beautiful, the refrigerator was ice cold, new dishwasher, new coffee pot, nice roomy balcony, clean rooms. The only things that was challenging was the underground parking garage is a tight fit for a large SUV and the walk down to town was not bad, but coming back was a little rough. It does have the option to wait and ride the trolly back up the hill, but sometimes that's tough when you are tired and ready to get back. Also, if you get the 3 bedroom 3 bath unit, the heating is a little messed up. It will be hot upstairs and in the master, but the room with two beds it gets freezing cold in there at night. We even put a box fan in the hall area to try and pull some heat in there and it was still cold. But I would definitely stay here again, nothing was unbearable and overall its a great place with friendly people!
Stayed 4 nights in Dec 2025

10/10 Excellent

Terez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean
Stayed 2 nights in Dec 2025

8/10 Good

Fernando

Stayed 4 nights in Dec 2025

2/10 Terrible

Mandie

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our stay started with a very uncomfortable check-in experience. We were approached by a man who claimed to be a concierge but clearly was not. He told us the hotel had been taken over by a “new company” and that because we booked through Expedia, we missed a special promotion. After a long sales pitch and a staged attempt to “add” offers to our reservation, he claimed we were approved for a $100 gift card and a free future stay—but only if we attended a 90-minute presentation. Despite being told the presentation was optional, it was clearly a timeshare pitch. We declined. The stay itself was acceptable until the third night, when we discovered cockroaches in the kitchenette. After stepping on a large one, several more scattered under the cabinets when the lights were turned on. Shortly after that, all elevators stopped working, forcing us to walk multiple flights of stairs from the lowest level of the parking garage to our fourth-floor room. When we complained, we were told no refund would be given for the roaches or the broken elevators. We were also told we would be charged an additional $150 for not attending the “optional” presentation. The front desk stated she could issue a partial refund but refused to do so, and incorrectly claimed the hotel was clearly advertised as a timeshare, which it was not. I would not stay here again.
Stayed 6 nights in Dec 2025

4/10 Poor

Shawn

Traveled with partner
Disliked: Amenities, property conditions & facilities
I'll start off with the good. The location was great. We were walking distance to a lot of great activities. Now, the bad.... everything esle!! When i booked the room, i was under the impression that there would be a jacuzzi tub like pictured. The room looked much bigger in the photos. The kitchen was very tiny and didn't have an oven.the balcony faced a lot of power lines and another hotel. My dishwasher was leaking water all over the floor which i didn't even use. The ice machine is a restaurant style with no scoop. So guest are contaminating the ice when they use whatever they use to scoop out the ice. No housekeeping, they expect you to take your own trash out. The whole place is outdated and in need of renovations. I paid over $550 for 5 nights. I wish i would have stayed elsewhere. I will not recommend this place!!!
The leaky dishwasher
Water everywhere
Stayed 5 nights in Dec 2025

4/10 Poor

Melissa

Room , not clean , cold , not enough blankets, coffee pot
Stayed 4 nights in Dec 2025

10/10 Excellent

Catherine

Stayed 3 nights in Oct 2025

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The balcony view was beautiful. It was a nice room for the money.

6/10 Okay

Riley

Traveled with family
Liked: Cleanliness
Room was very good only two complaints were the room did not heat evenly and took forever to heat up when it got cold
Stayed 2 nights in Dec 2025

4/10 Poor

Sarah

Disliked: Cleanliness, property conditions & facilities
Wasnt very clean previous tenants items left behind balcony was good other than trash and tonail clippings the elevator has you questioning your life decisions but it moves.......slowly. the pictures are deceptive and a lot didn't work such as lights the staff was very inviting but I definitely prefer to stay elsewhere
Stayed 3 nights in Dec 2025

6/10 Okay

Vanessa

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Room was great, clean and spacious. Check-out staff could use some customer service lessons.
Stayed 3 nights in Dec 2025

10/10 Excellent

Vicki

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean.
Stayed 3 nights in Dec 2025

6/10 Okay

Jessica

Traveled with family and small children, Business traveler
Disliked: Cleanliness
Bathroom had hairs from previous guests present throughout Door to room did not have deadbolt
Stayed 2 nights in Dec 2025

2/10 Terrible

Rogerio

Disliked: Cleanliness, staff & service
Our experience at this hotel was awful from the moment we walked in. The room was not clean, the sheets were stained, and there were no curtains on the windows. There was nowhere to hang coats, the trash can was broken, and even the hallways and elevators were filthy. The rooms are definitely not soundproof. We could hear people whispering through the connecting door, and we could even see shadows of people walking in the other room through the gap. On top of that, every time the neighbors cooked, the smell filled our room as if they were cooking right next to us. We reserved a king-size bed studio, but they put us in a handicapped accessible studio instead. When we complained, they promised an “upgrade” to a room with a Jacuzzi and dresser. After packing everything again and moving, the “new” room was identical to the one we had. This was one of the worst hotel experiences I’ve ever had. I will never stay at this place again and cannot recommend it to anyone.
Stayed 3 nights in Nov 2025

6/10 Okay

Yesenia

Traveled with partner
It was a good place to sleep didn’t like my room didn’t have a bathroom door or curtain for privacy.
Stayed 4 nights in Nov 2025

10/10 Excellent

shannon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really enjoy staying here. Clean, staff was super friendly and helpful. Will most definitely be staying here again.
Stayed 2 nights in Dec 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities
Pros:Front desk staff was super friendly. We stayed in the 1 bedroom condo and it was the perfect size for us. Cons: The shower wasn’t cleaned when we got there. Hair and soap scum all in it. The indoor pool was absolutely disgusting. We walked in and there was chunks of hair all in the pool. Looks like the filter wasn’t working or the pool hadn’t been cleaned in a while. We didn’t chance it.
Stayed 2 nights in Dec 2025

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were all very friendly. The room was very clean and very nice comfy area. We probably wouldn't stay here again but it was nice.
Stayed 4 nights in Dec 2025

10/10 Excellent

Phillip

Stayed 4 nights in Dec 2025

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