6/10 Okay
Greg
Mar 27, 2025
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Cherry picker sea view
I should have known that things were maybe not going to go to plan when after checking in at reception we went to our room only to find our double room had become a twin room. To be fair this was sorted out within 15 minutes and we got tour seaview double we had booked., Did I say seaview?…perhaps that should better be described as cherry picker view. I wouldn’t have minded if we hadn’t paid double the basic room price for a seaview room.. why couldn’t they stick the picker round the back in the empty coach park? Dinner was good and the staff were very nice. There are some bizarre things around the hotel like really tacky gifts in the display cabinets and the lifts on all floors having cupboards built around them -maybe they are being renovated however there were no signs to indicate construction was going on. A light fitting on one of the corridors was literally hanging off the ceiling,. These I can forgive, however what I can’t forgive is being woken at 7am on Sunday by people entering our room with a key without any warning - they left pretty quickly. We raised with two members of staff one said it wasn’t their department and the other said it must be workmen checking out the water pressure - what workmen work at 7 am on a Sunday? The experience left us slightly shaken, sleep deprived and very dissatisfied with the hotels response. We may have just picked a bad weekend but an apology would not have been too much to ask. We may be back, but not in a hurry.
Greg
Stayed 1 night in Mar 2025
