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Sutton Hotel Hakata City

3.0 star property

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Photo gallery for Sutton Hotel Hakata City

Exterior
Lobby
Desk, free WiFi, bed sheets
Interior entrance
Breakfast served

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Laundry
  • Housekeeping

Explore the area

View in a map
3-4-8 Hakata-Ekimae, Fukuoka, Fukuoka-ken, 812-0011
  • Place, Sumiyoshi Shrine
    โ€ช6 min walkโ€ฌ
  • Place, Canal City Hakata
    โ€ช6 min walkโ€ฌ
  • Place, Fukuoka Anpanman Children's Museum
    โ€ช18 min walkโ€ฌ
  • Airport, Fukuoka (FUK)
    โ€ช6 min driveโ€ฌ

Room options

View all photos for Deluxe Single Room, Non Smoking

Deluxe Single Room, Non Smoking | Desk, free WiFi, bed sheets

Deluxe Single Room, Non Smoking

8.4 out of 10
Very good
(51 reviews)
  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Twin Room, 2 Twin Beds, Non Smoking

Superior Twin Room, 2 Twin Beds, Non Smoking | Desk, free WiFi, bed sheets

Superior Twin Room, 2 Twin Beds, Non Smoking

8.6 out of 10
Excellent
(9 reviews)
  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Family Suite, Non Smoking

Family Suite, Non Smoking | Desk, free WiFi, bed sheets

Family Suite, Non Smoking

  • 393 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Double Room, 1 Double Bed, Non Smoking

Standard Double Room, 1 Double Bed, Non Smoking | Desk, free WiFi, bed sheets

Standard Double Room, 1 Double Bed, Non Smoking

7.6 out of 10
Good
(7 reviews)
  • 183 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Hollywood Twin, Non Smoking

Hollywood Twin, Non Smoking | Desk, free WiFi, bed sheets

Hollywood Twin, Non Smoking

8.0 out of 10
Very good
(9 reviews)
  • 215 sq ft
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Deluxe Double Room, Non Smoking

Deluxe Double Room, Non Smoking | Desk, free WiFi, bed sheets

Deluxe Double Room, Non Smoking

8.0 out of 10
Very good
(5 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Family Suite Non Smoking

Desk, free WiFi, bed sheets

Family Suite Non Smoking

  • Sleeps 4
  • Free WiFi

View all photos for Superior Twin Room Non Smoking

Desk, free WiFi, bed sheets

Superior Twin Room Non Smoking

  • Sleeps 2
  • Free WiFi

Deluxe Double Room Non Smoking

  • Sleeps 2
  • Free WiFi

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Exterior

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8.4 out of 10, Very Good, 802 reviews
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About the neighborhood

Fukuoka

Located in Hakata Ward within a short walk of Canal City Hakata, Sutton Hotel Hakata City is within a few miles (5 km) of other popular sights such as Port of Hakata. This 162-room, 3-star hotel welcomes guests with conveniences like a restaurant, free in-room WiFi, and coffee/tea in a common area. It's connected to the convention center in central Fukuoka and also close to Marine Messe Fukuoka and Ohori Park.

What's nearby

  • Sumiyoshi Shrine - 6 min walk - 0.3 miles
  • Amu Plaza Hakata - 6 min walk - 0.3 miles
  • Canal City Hakata - 6 min walk - 0.3 miles
  • Kushida Shrine - 11 min walk - 0.6 miles
  • Fukuoka Anpanman Children's Museum - 18 min walk - 1.0 mile

Getting around

  • Hakata Station - 6 min walk
  • Kushida Shrine Station - 12 min walk
  • Fukuoka Airport (FUK) - 14 min drive

Restaurants

  • โ€ชๅ†…็”ฐๅฎถ - โ€ฌ3 min walk
  • โ€ชThe Lounge - โ€ฌ2 min walk
  • โ€ชใฏใ˜ใ‚ใฎไธ€ๆญฉ - โ€ฌ1 min walk
  • โ€ชๅ…ƒ็ฅ–ใดใ‹ใ„ใก - โ€ฌ3 min walk
  • โ€ช็ญ‘็ดซ้‡Ž - โ€ฌ2 min walk

About this property

Sutton Hotel Hakata City

Guests of Sutton Hotel Hakata City enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. The 24-hour front desk has multilingual staff ready to assist with luggage storage and securing valuables. This hotel also has a vending machine.
32-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, slippers, and bidets. Other standard amenities include refrigerators, phones, and desks.

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  • Free WiFi
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  • Breakfast available
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (JPY 1,400 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 8:30 AM for a fee: JPY 1,500 for adults and JPY 800 for children
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Yakitori Sumiyoshi

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • Elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 10 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

  • A city tax may be collected at the property. The city tax ranges from JPY 100โ€“10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 1500 for adults and JPY 800 for children
  • Nearby parking fee: JPY 1400 per night (33 ft away)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11 AM
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hakata City Hotel

Sutton Hakata

Sutton Hakata City

Sutton Hakata City Fukuoka

Sutton Hotel Hakata

Sutton Hotel Hakata City

Sutton Hotel Hakata City Fukuoka

Sutton Hotel Hakata City Hotel

Sutton Hotel Hakata City Fukuoka

Sutton Hotel Hakata City Hotel Fukuoka

Frequently asked questions

Are free cancellation options available at Sutton Hotel Hakata City?

Sutton Hotel Hakata City provides free cancellation on certain room rates. To learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Sutton Hotel Hakata City?

As of May 28, 2026, prices found for a 1-night stay for 2 adults at Sutton Hotel Hakata City on May 31, 2026 start from $57, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Sutton Hotel Hakata City?

This hotel is situated in Hakata Ward, just steps from Rakusuien Gardens, and within a 10-minute walk of Canal City Hakata and Amu Plaza Hakata. You'll also find Fukuoka Anpanman Children's Museum and Marine Messe Fukuoka within a short drive.

Will I be able to park at Sutton Hotel Hakata City?

No, there isn't parking at this hotel.

Does Sutton Hotel Hakata City include a casino?

No, Sutton Hotel Hakata City doesn't have a casino.

Is there an indoor pool at Sutton Hotel Hakata City?

No, there is no indoor pool at this hotel.

Is Sutton Hotel Hakata City a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like slippers as well as a restaurant and a 24-hour front desk.

Are there hot tubs at Sutton Hotel Hakata City?

No, this hotel doesn't have a spa tub.

Does Sutton Hotel Hakata City have a restaurant that serves breakfast?

Yes, Sutton Hotel Hakata City serves buffet breakfast for a surcharge each morning at Yakitori Sumiyoshi.

Does Sutton Hotel Hakata City allow pets to stay free of charge?

No, pets aren't allowed at Sutton Hotel Hakata City.

Are there connecting rooms at Sutton Hotel Hakata City?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Sutton Hotel Hakata City?

The closest major airport to Sutton Hotel Hakata City is Fukuoka Airport (FUK), which is 2.5 mi away (14 minutes by car).

Can I book a room with a balcony at Sutton Hotel Hakata City?

No, there aren't any guestrooms with balconies at Sutton Hotel Hakata City.

Sutton Hotel Hakata City Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 317 out of 1000 reviews
Rating 8 - Good. 422 out of 1000 reviews
Rating 6 - Okay. 176 out of 1000 reviews
Rating 4 - Poor. 60 out of 1000 reviews
Rating 2 - Terrible. 25 out of 1000 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Vincent

Traveled with partner
Liked: Cleanliness
Staff very kind. Japanese breakfast.
Stayed 2 nights in Feb 2026

10/10 Excellent

HEE BIN

Traveled with group
Liked: Cleanliness, staff & service, amenities
All
Stayed 3 nights in Jan 2026

8/10 Good

Yutaka

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
้ง…ใ‹ใ‚‰่ฟ‘ใ„ใ—ใ€้ƒจๅฑ‹ใ‚‚ๅคงใใใ€ใพใŸไฝฟใ„ใŸใ„ใงใ™
Stayed 1 night in Jan 2026

10/10 Excellent

Seungmin

Stayed 3 nights in Jan 2026

8/10 Good

Sean

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful hotel. Internet was not working though. Though not a problem for me.
Stayed 1 night in Dec 2025

8/10 Good

YaWen

Liked: Cleanliness, property conditions & facilities, room comfort
wifi ่ถ…็ดšๆ…ข๏ผ้€€ๆˆฟๆ™‚่ซ‹ๆซƒๆชฏๅนซๅฟ™ๅซ่จˆ็จ‹่ปŠ๏ผŒๅชๆ‰“ไธ€ๆฌก้›ป่ฉฑๅฐฑไปฅๆฒ’่ปŠ็‚บ็”ฑๆ‰“็™ผๆˆ‘ๅ€‘ใ€‚
Stayed 5 nights in Dec 2025

4/10 Poor

KIYOTSUGU

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
ๅ†ฌใงใใฎๆ—ฅใ ใ‘ไพ‹ๅนดใ‚ˆใ‚Šใ‹ใชใ‚Šๆš–ใ‹ใ„ๆ—ฅใงใ—ใŸใŒใ€้ƒจๅฑ‹ใฎใ‚จใ‚ขใ‚ณใƒณใŒ้›†ไธญ็ฎก็†ๆ–นๅผใฎ็‚บใ€ๆธฉๅบฆ่ชฟ็ฏ€ใŒๅ…จใใงใใชใ„ใ€‚ใชใฎใงใ€็ช“ใ‚’้–‹ใ‘ใ‚ˆใ†ใจใ—ใฆใ‚‚ใ€็ช“ใฎใƒฌใƒใƒผใŒๅ–ใ‚Šใšใ•ใ‚ŒใฆใŠใ‚Šใ€็ช“ใŒ้–‹ใ‘ใ‚Œใชใ„ใ€‚ๅนใๅ‡บใ—ๅฃใ‹ใ‚‰ๆธฉ้ขจใŒๅ‡บใฆใ€ๅฎคๆธฉใŒๆš‘ใ™ใŽใ‚‹ใฎใงใ€ใ‚จใ‚ขใ‚ณใƒณใ‚’ๆญขใ‚ใ‚‹ใจ้ƒจๅฑ‹ใฎๆนฟๅบฆใŒ่€ใˆใ‚Œใชใ„ใปใฉไธŠๆ˜‡ใ€‚็ตๅฑ€ใ€ๅ…จใ้ƒจๅฑ‹ใงๅฟซ้ฉใซ้Žใ”ใ›ใพใ›ใ‚“ใงใ—ใŸใ€‚่‹ฆ็—›ใงใ—ใŸใ€‚
Stayed 1 night in Dec 2025

6/10 Okay

Hak Luen

Traveled with group
Limited breakfast options, hard bed
Stayed 2 nights in Dec 2025

6/10 Okay

Hak Luen

Traveled with group
Liked: Cleanliness, staff & service
The free wifi is not working. Bed is too hard. Breakfast is basic.
Stayed 1 night in Dec 2025

10/10 Excellent

AeJung

Stayed 2 nights in Dec 2025

6/10 Okay

EUIJEUNG

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 3 nights in Dec 2025

10/10 Excellent

JAE CHAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i didn't eat
Stayed 2 nights in Nov 2025

10/10 Excellent

WAI CHUN

Liked: Cleanliness, staff & service, amenities
Room is very comfortable. Staff are very helpful and nice. Highly recommended ๐Ÿ‘
Stayed 2 nights in Dec 2025

10/10 Excellent

Kenji

Stayed 1 night in Nov 2025

8/10 Good

MAKINO

Business traveler
ๅปบ็‰ฉๅ†…ใฎ็ฎก็†ใŒ่‰ฏใใ€้˜ฒ้Ÿณใ€็ฉบ่ชฟใชใฉๅ•้กŒใชใ‹ใฃใŸใ€‚ๅฎคๅ†…ใฎ้…็ฝฎใŒไป–ใฎใƒ›ใƒ†ใƒซใจ็•ฐใชใ‚Šใ€ใ‚ชใ‚ทใƒฃใƒฌใชๆ„Ÿใ˜ใ ใฃใŸใ€‚
Stayed 3 nights in Nov 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, amenities, property conditions & facilities
Staff were great, room was spotless. A nice modern and good sized bathroom. Hotel was in walking distance of Hakata station and plenty of other things to see and do.
Stayed 2 nights in Nov 2025

6/10 Okay

CHINGYUN

Stayed 1 night in Nov 2025

6/10 Okay

Opus

Liked: Cleanliness, amenities
Ac not working
Stayed 2 nights in Nov 2025

2/10 Terrible

Patricia

Disliked: Cleanliness, amenities, property conditions & facilities
Do not book this hotel. Iโ€™ve stayed in over 11 hotels all across Japan, and this hotel is at the bottom of the list. The website states: โ€œAir-conditioned rooms feature hardwood floors, a flat-screen satellite TV, a refrigerator, nightwear, a toothbrush set, and an electric kettle with green tea. Private bathrooms also feature wooden floors and stylish tiled walls. A coin-operated launderette is available on siteโ€ Well, there was no air conditioning and no laundry on site. WiFi is extremely spotty. The hotel even has a sign stating to limit your video calls. Stylish? More like extremely out-dated. They donโ€™t even have a key card, they provide you with an actual physical key, in which, if you want your room cleaned, you have to leave it in the front desk. Annoying. And the lack of air conditioning? The windows donโ€™t even open to let the cool November air in. Prepare to sweat. The only good thing about this hotel is the location. Itโ€™s close to Hakata station, making it easy to navigate within Fukuoka. Other than that, I would spend the extra money to get an actual decent hotel.
Stayed 4 nights in Oct 2025

10/10 Excellent

Chen yu

Liked: Cleanliness, staff & service, amenities
ๅพˆ่ˆ’้ฉ๏ผ
Stayed 1 night in Oct 2025

8/10 Good

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was close to the train station and walkable. We were able to walk to the areas we wanted. The employees were nice by some didn't speak English or Japanese. Many employees were from Nepal.
Stayed 10 nights in Oct 2025

4/10 Poor

Soonhee

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
It was not as good as I thought. It was clean but the atmosphere was not good. According to the itinerary, I canceled the reservation date after the visit to Yufuin and stayed at another hotel nearby, which was even more so. The price was the same, but the hotel level was different. I don't recommend it as a family trip. To be honest, I don't think I will go again.
Stayed 2 nights in Oct 2025

10/10 Excellent

Kazuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
that's clean and cheap . so good hotel
Stayed 1 night in Sep 2025

10/10 Excellent

EUNHEE

Stayed 2 nights in Sep 2025

8/10 Good

Jacquelyn

Liked: Cleanliness, staff & service, room comfort
The room is simple and you get what you paid for. Good enough for an overnight or short stay. Hakata Station and Canal City is walking distance from hotel. I like the quiet neighborhood, although it was a weekend.
Stayed 1 night in Sep 2025