Started off when I double checked our reservation for bed sizes and realized that one of the bedrooms had been changed to an office a week before vacation and I was not notified. When I messaged charles I was assured that he would put back a queen size bed downstairs. When one of my guests rolled off the bed I found out that they had put a full size foam over a futon, this caused an overhang with no support. Additionally, I was then informed that the is no difference in size between full and queen. The refrigerator was nasty, dried and spilled food, and a wad of black hair inside. The ac filter did not look like it had ever been replaced. Floors had not been swept, I was told it is hard to get help there and my messages were sent to the cleaning people. Although Charles seemed helpful, he really didn't do anything except make excuses. I would not recommend this house for a family vacation