My experience at Fortuna Hotel was unacceptable.
I arrived late on February 5 and the property uses self check-in. From the moment I pulled up, it was immediately clear that the exterior looked nothing like the photos advertised online. The property appeared poorly maintained and gave a very different impression from the listing.
Although the room itself appeared technically clean, it had a stark, institutional feel — dim lighting, worn finishes, and an overall atmosphere that was unsettling and nothing like the welcoming images presented on Expedia. The discrepancy between the listing photos and the actual condition was significant.
I did not feel comfortable or safe staying there and left shortly after entering the room. I was forced to find alternative accommodations in the middle of the night at additional expense.
I contacted the property immediately to request a cancellation due to the clear misrepresentation. I was told someone would follow up. It has now been over a week. Despite multiple phone calls and emails, I have received no response whatsoever.
The listing photos do not accurately reflect the current condition or atmosphere of this property. Based on my experience, I believe a refund is justified. I would strongly caution others to review recent guest photos carefully before booking.