Upon arriving at the location, we walked in expecting to see the beautiful views pictured in the ad. To my major disappointment, the windows were extremely dirty. So, I spent the next hour cleaning the windows.
Next, we were searching for the obvious things like bath towels. As it turns out there was only one bath towel per person. We had to hang them to dry to be used for the next consecutive days.
The next and most major concern was the hot tub. We went to use the hot tub. Upon turning on the jets, we were getting an unusual smell and mist coming up. We left the hot tub and set our swimsuits out on the deck so they would be dry for the next day. The next day we went out to retrieve the swimsuits and discovered that mine had turned from black to brown. It had been bleached out from the chemicals in the hot tub. I contacted customer service and they apologized and simply said “Is there anything else I may be of assistance with?”. Blown off again. I took a sample of the water to get it independently tested. As it turns out there was at least ten times the amount of Bromine that was supposed to be in there. I contacted customer service and their reply was that the person they use to maintain the hot tub was “The only guy in town”. So, we could no longer use the hot tub for the remainder of the stay.
The ocean views from this location were unbelievably spectacular. The room itself was nice. If only the company maintaining it, Vacasa, would have been as good.