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Hotel ibis Fes

3.0 star property
Hotel in Fes with a 24-hour business center and a 24-hour front desk

Choose dates to view prices

Photo gallery for Hotel ibis Fes

Outdoor pool, pool umbrellas
Lobby
Lunch and dinner served, international cuisine
Garden
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
Avenue Des Almohades Place de la gare, Fes, 30000
  • Place, Borj Fez Mall
    ‪11 min walk‬
  • Place, Royal Palace
    ‪18 min walk‬
  • Place, Place Bou Jeloud
    ‪7 min drive‬
  • Airport, Fes (FEZ-Saiss)
    ‪26 min drive‬

Room options

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | Premium bedding, in-room safe, desk, soundproofing

Standard Double Room, 1 Double Bed

8.0 out of 10
Very good
(30 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Premium bedding, in-room safe, desk, soundproofing

Standard Room, 2 Twin Beds

9.4 out of 10
Exceptional
(6 reviews)
  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Fes

Located in Ville Nouvelle within a short walk of Borj Fez Mall, Hotel ibis Fes is within a mile (2 km) of Royal Palace. This 3-star hotel welcomes guests with 123 rooms and conveniences like an outdoor pool, free in-room WiFi, and a 24-hour business center.

What's nearby

  • Borj Fez Mall - 11 min walk - 0.6 miles
  • Jewish Cemetery - 18 min walk - 1.0 mile
  • Royal Palace - 18 min walk - 1.0 mile
  • Rue des Mérinides - 18 min walk - 1.0 mile
  • Place Bou Jeloud - 7 min drive - 2.5 miles

Getting around

  • Fes Station - 3 min walk
  • Rabat (RBA-Salé) - 129 min drive

Restaurants

  • ‪Restaurant Ba Jelloul Fes - ‬8 min walk
  • ‪La Piscope - ‬11 min walk
  • ‪Pyramides Café - ‬8 min walk
  • ‪Venezia Ice - ‬3 min walk
  • ‪Vesuvio - ‬11 min walk

About this property

Hotel ibis Fes

Hotel in Fes with a 24-hour business center and a 24-hour front desk
Guests staying at Hotel ibis Fes enjoy an outdoor pool, a children's pool, and free WiFi in public areas. Self parking is offered for MAD 10 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and concierge services. Additional amenities include meeting rooms, conference space, and a 24-hour business center.
32-inch TVs are available for entertainment, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer free toiletries. Safes, phones, and desks are also standard. Housekeeping is available on request.
An outdoor pool and a children's pool are on site.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MAD 10 per night)
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MAD 72 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • La Table

Things to do

  • Children's pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 2,163 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • Elevator

More

  • 100% renewable energy
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1990
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with premium channels

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MAD 100 per pet, per night
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for MAD 120.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MAD 13.20 per person, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MAD 72 per person
  • Self parking fee: MAD 10 per night
  • Pet fee: MAD 100 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: MAD 120.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses solar energy
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: noon
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • This property uses solar energy.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Photos in the property description reflect the brand standard and are shown for illustrative purposes only.

Property is also known as

Hotel ibis Fes
ibis Fes
Accor Moussafir Fes
Ibis Moussafir Fes Hotel Fes
Hotel ibis Fes Fes
Hotel ibis Fes Hotel
Hotel ibis Fes Hotel Fes

Frequently asked questions

Is a free cancellation option available at Hotel ibis Fes?

Hotel ibis Fes provides free cancellation on some room rates. For additional details, review the cancellation policy on Orbitz.

What's there to see within easy reach of Hotel ibis Fes?

This hotel is situated in Ville Nouvelle within a short 12-minute walk of Borj Fez Mall and also 17 minutes on foot from Royal Palace. You'll also find Blue Gate and Place Bou Jeloud within a short drive.

Is there parking available at Hotel ibis Fes?

Yes, parking is offered for MAD 10 per night.

Does Hotel ibis Fes include a casino at the property?

No, Hotel ibis Fes doesn't have a casino.

Is there an indoor pool at Hotel ibis Fes?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Hotel ibis Fes?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Are there hot tubs at Hotel ibis Fes?

No, there isn't a spa tub at this hotel.

Does Hotel ibis Fes have a restaurant with a breakfast menu?

Yes, Hotel ibis Fes serves buffet breakfast for a surcharge each morning at La Table.

Does Hotel ibis Fes allow pets to stay for free?

Although they can't stay for free, pets are welcome at Hotel ibis Fes for a fee of MAD 100 per pet, per night.

Does Hotel ibis Fes have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Hotel ibis Fes?

The closest major airport to Hotel ibis Fes is Fes (FEZ-Saiss), which is 9.1 mi away (26 minutes by car).

Can I book a room with a balcony at Hotel ibis Fes?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy garden or pool views.

Hotel ibis Fes Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 160 out of 598 reviews
Rating 8 - Good. 234 out of 598 reviews
Rating 6 - Okay. 126 out of 598 reviews
Rating 4 - Poor. 45 out of 598 reviews
Rating 2 - Terrible. 33 out of 598 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Teresita Vilma

Liked: Cleanliness, amenities, property conditions & facilities
Need resurface bathroom n aircon is not working property when we were given a room, i complain to the front desk regarding the aircon and just lies that the temperature are all the same setting it was hot, all around the hotel i called the following day n talk to different front desk person n he had someone chks it and he change our room n it a good air-conditioning 👍 i use Ibis in UK, ibis Tangier and now in Fez
Stayed 2 nights in Oct 2025

10/10 Excellent

stephen paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff - great accomodation and lovely pool
Stayed 1 night in Sep 2025

2/10 Terrible

Aboubakre

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival, we requested a mini fridge for my mother, who requires proper storage for her medications to maintain their effectiveness. To our disappointment, the hotel was unable to provide this basic and essential accommodation. Despite explaining the importance of this request due to medical reasons, the response we received from the staff was not only unhelpful but also unprofessional and rude. Their attitude was dismissive, and the service felt cheap and careless. Given the seriousness of the situation and the lack of empathy and support from the hotel staff, we were left with no choice but to check out early and urgently find alternative accommodation at a nearby hotel that was able to meet our needs. This experience was distressing, unacceptable, and not at all reflective of the standards one should expect from a reputed hotel chain. I will not be recommending Ibis Hotel to anyone in the future, and I hope this feedback prompts serious reflection and improvement in your customer service and medical accommodation policies.
Stayed 4 nights in Aug 2025

8/10 Good

SADEL

Stayed 2 nights in Jul 2025

10/10 Excellent

Taoufik

Traveled with family
Liked: Cleanliness, amenities
Amazing hotel great service, I was able to check in early. Room was clean, swimming pool was great and refreshing during the summer heat. Walkable to the train station. A bit noisy by the street windows weren’t sealed. But I would recommend and will book again when visiting Fes. Thanks
Stayed 2 nights in Jul 2025

10/10 Excellent

Ephraim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very good value

Very clean, comfortable room and good location, right near train station Nice that it had a fridge A very good value Very nice staff.
Stayed 2 nights in Jul 2025

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
Clean and great spot if taking a train in or out of fes
Stayed 1 night in Jul 2025

2/10 Terrible

R Lalit

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an extremely disappointing and frustrating one-night stay at I bis Fes, and I would strongly advise against booking this hotel. Despite having a prepaid reservation online, the hotel reception insisted that no payment had been made and demanded full payment again at check-in. I showed them my payment confirmation along with the deducted amount from my bank, yet they continued to treat me like I was trying to cheat them — making me feel like a low-level tourist who couldn’t afford to pay. Completely unprofessional behavior. Unfortunately, the nightmare didn’t stop there. The air conditioner didn’t cool at all — it just blew warm air, and with Morocco’s heat at this time of year, the room was unbearable. I complained three times, went back and forth with the reception, and after over an hour, they finally sent a maintenance person who didn’t speak English. He simply checked the unit and said, “It’s working” — apparently, blowing air equals working AC in their standards. No attempt was made to fix the issue or offer a different room. To top it off, the room itself was a disaster — no towels, no tissue box, no water bottles provided. The room was so small I could barely move around. This was a pathetic and frustrating experience from start to finish. I will never book an I bis hotel again and urge others to avoid this location entirely.
Stayed 1 night in May 2025

6/10 Okay

Verified traveler

Ventilation system and facility DOWN

The was no air conditioning during our stay. Only hot air comes out of it. The hotel reception said it was due to the season. Mornings and nights were cooler but during the afternoon was really hot and stuffy. In the reception area air ventilation was stale and insects were hovering around. The room given to us had a tap that just had hot water running and below the sink was the leak was bad. Obviously maintenance of the hotel facilities were lacking. After checking with the receiption they got someone to check on the issues without making sure there was a way to rectify it. We had to varify the situation again and still no solution were given to us at this point. So we headed out of the hotel to catch some fresh air while allowing time for the staff to allow the change of hotel room as requested at the first place. The other room was better but air-conditioning was still an issue here. The only solution to it was to off it totally. Dry heat in the afternoon was not the most pleasant. There was only a slight opening allowed for the window. It does not to much of air circulation but instead you might expect insect bites instead. Definitely not recommended to stay in this hotel unless train station next to it is the main concern you have. Otherwise get a better place elsewhere.
Stayed 2 nights in Apr 2025

6/10 Okay

Abdur

Traveled with partner
Disliked: Property conditions & facilities
Toilet was not flushing in the room. The elevator was making lots off noises upon use and made us uncomfortable.
Stayed 1 night in May 2025

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, room comfort

Fez

Dated property but good for the price, all amenities as advertised. Well kept terrace and pool area. Breakfast buffet had sufficient choices, nothing fancy. Located next to train station with plenty of taxi availability. 5 minute taxi ride to the old medina. Restaurant and housekeeping staff were friendly and helpful. Surrounding area a little gritty, but has some good low cost cafes.
Stayed 6 nights in Apr 2025

2/10 Terrible

JEMILA

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as we got into the parking lot the worker asked for money. He said that if we don’t pay him that he won’t guarantee the safety of the car. We went to check in and the reception said to give the guy in the parking lot the money he’s asking for. That it is better this way. We got to our room and there was a cockroach in the shower and a single pillow in the room with hair aall over the bed. Overall would not recommend staying here. It’s just a horrible experience. Thank god it was only one night.
Stayed 1 night in Apr 2025

6/10 Okay

Amina

Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After we come back from Chefchaouen, we stay here because we take train to Casablanca tomorrow morning. It takes for 30 seconds to get to the train station from the hotel. Also they have a decent restaurant serving ala carte with wine
Stayed 2 nights in Apr 2025

4/10 Poor

tareq

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located near the train station, so noisy and too much traffic, not enough parking and unsafe , hotel amenities are very limited , staff is wonderful rooms are clean , breakfast is very poor quality and also very limited , boiled eggs were ice cold
Stayed 1 night in Apr 2025

10/10 Excellent

Khalil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Mbaye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Mohibur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I arrived late at night trains were delayed. On arrival the system was down but every care was taken to accommodate me whilst they got things back up and running. Suhur was only served until 2 am and no hot drinks but reception staff could see how tired I was and made arrangements for suhur to be served at 3am with hot morrocan tea. It the little things that set apart great customer service. I was really happy and amazed at the service that an offered. .
Stayed 1 night in Mar 2025

4/10 Poor

Tabish

Traveled with family
Liked: Cleanliness, staff & service, amenities
I stayed at this hotel for eight days. I had prepaid; otherwise, I would have left earlier. I had to change rooms three times. I planned to leave on a weekend, but the staff informed me that they were unable to process cancellations until Monday, forcing me to stay additional nights despite my discomfort. When I first checked in, I was not given the double bed with a balcony that I had booked. The second room had a strong paint smell. The third room finally matched my booking—a double bed with a balcony—but had a musty air conditioning smell. The main issue was the noise. The neighbors played loud music at 1:30 AM. The nearby train station, rather than being convenient, was disruptive due to frequent train horns sounding late into the night. The roads were extremely noisy as well. I had to attempt sleeping with earbuds and bulky noise-canceling headphones, yet I still couldn’t get more than four hours of rest per night. Adding to the disturbance, I could hear dogs fighting outside at midnight, further contributing to the already overwhelming noise levels. I had a second booking for additional guests but decided to cancel it and switch to an Airbnb. This was a much better decision, as I was finally able to sleep and found it to be a better overall experience. On a positive note, the shower was good, though the first room I was given had a cracked showerhead. Cleanliness was acceptable, and the staff was generally good. However, due to the noise the overall is poor.
Stayed 8 nights in Feb 2025

8/10 Good

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Couldnt be more convenient to the train station. Walked out to find a place for dinner and were discusted by the filth of this city. Got pizza and brought it back to the room. Hotel and room experience was very average. Glad we didnt miss our train.
Stayed 1 night in Feb 2025

6/10 Okay

Mohamed

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
??
Stayed 14 nights in Feb 2025

10/10 Excellent

Abdelilah

Stayed 3 nights in Feb 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A comfortable and relaxing stay

Stayed 3 nights in Jan 2025

6/10 Okay

abdesslam

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

MohamedRassoul, Albany

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 4 nights in Jan 2025

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