2/10 Terrible
Fiona
Jan 9, 2026
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I arrived at 4pm
The room was warm and comfortable.
Not decorated to my taste with maroon walls and carpet with heavy furniture.
It was clean
There was a rip in the net curtain and a stain on the wall above the kettle
All things i could overcome .
At 6pm the fun started.
Power cut.
Limited lighting in the room
No electricity so no TV and not able to charge my phone
No hot water to wash ,let alone to shower or bathe.
Reception promised in a few minutes all will
Return .
9pm
Still no heating in the room .-1 outside.
No TV
No electricity and a complete blackout.
Electricity returned an hour later .
I had just fallen asleep when everything returned .
Except the hot water.
One of the reason i chose this hotel is for the bath,not having one at home i was looking forward to pampering myself.
I had travelled from Cambridge and visited family graves during the day.i suffer from arthritis.
Still no hot water in the morning .
Receptionist Alexis was very professional .
Gave me another room just to shower.so i walked in my pyjamas looking forward to a bath .guess what ?no hot water .
I told them i didn't want to stay another night she said another room will be available at 3pm .
I returned to the hotel at 5.30.
My new room was in a corner with 3 workers renovating the rooms opposite .i left the hotel.
The management will reimburse my stay for 2 night and need your approval .
Fiona
Stayed 2 nights in Jan 2026