The home was as advertised. The only issue was the black mold found in the water / ice dispenser on the fridge. We needed to get water and ice for the weekend. The management company was.notified, but I would check when you get there. As far as the Management company, response on questions (chatbot,?). But one week before we were to check in, I was notified of additional rules and penalties that should have been spelled out clearly on the listing. Before we paid, before the cancelation with refund time had elapsed. Not right before checkin. I also got notified that there was going to be a fee for a dog. We had no dog.