We've used VRBO many times and always had great experiences, but this rental was a disappointment. Communication with the rental company was disorganized. We received a message that the home was ready and were told to come to the office, but when we arrived, nothing was prepared and the staff seemed unorganized and unfriendly. The home itself did not match the description. The washer and dryer were not inside the home, but in an unfinished room underneath the house, not practical or comfortable to use. Cleanliness was a major concern, there was sand all over the floor among trash from previous guests, dirty dishes in the cabinets, counters hadn't been wiped, food on sofa, including stuck-on spots on the arms, the bathrooms had clearly been wiped but not truly cleaned. We were so disappointed.