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Aparthotel

Ella Mount Heaven Hotel

3.0 star property

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Photo gallery for Ella Mount Heaven Hotel

Terrace/patio
Individually furnished, desk, laptop workspace, soundproofing
Balcony
Superior Quadruple Room | Mountain view
Interior

Reviews

5.4 out of 10

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Laundry
  • Spa

Explore the area

View in a map
15th Mile Post, Wellawaya Road, Ella, Uva Province, 90090
  • Place, Kital Ella Waterfall
    ‪2 min drive‬
  • Place, Nine Arches Bridge
    ‪5 min drive‬
  • Place, Little Adam's Peak
    ‪6 min drive‬

Room options

View all photos for Deluxe Room, Mountain View

Individually furnished, desk, laptop workspace, soundproofing

Deluxe Room, Mountain View

  • Mountain view
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed, 1 King Bed and 1 Twin Bed

View all photos for Junior Room, Mountain View

Individually furnished, desk, laptop workspace, soundproofing

Junior Room, Mountain View

  • Mountain view
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed, 1 King Bed and 1 Twin Bed

About the neighborhood

Ella

Ella Mount Heaven Hotel places you within 2 miles (3 km) of Ravana Falls and Kital Ella Waterfall. This 37-room, 3-star aparthotel has 3 indoor pools along with private in-room pools and 2 restaurants.
View more Aparthotels in EllaOpens in a new window

What's nearby

  • Kital Ella Waterfall - 2 min drive - 1.6 miles
  • Nine Arches Bridge - 5 min drive - 3.2 miles
  • Secret Waterfall - 5 min drive - 3.7 miles
  • Little Adam's Peak - 6 min drive - 3.2 miles
  • Horton Plains National Park - 53 min drive - 27.5 miles

Getting around

  • Ella Railway Station - 12 min drive

Restaurants

  • ‪Chill Cafe - ‬4 min drive
  • ‪Barista - ‬3 min drive
  • ‪360 Ella - ‬4 min drive
  • ‪The Barn - ‬4 min drive
  • ‪UFO - ‬4 min drive

About this property

Ella Mount Heaven Hotel

Guests of Ella Mount Heaven Hotel have access to a full-service spa, 3 indoor pools, and a children's pool. There's free valet parking, and an airport shuttle (available 24 hours) for USD 8000 per vehicle one-way. The front desk is staffed 24/7 to help with access to locker space, tours or tickets, and dry cleaning/laundry. Other amenities at this spa aparthotel include a 24-hour gym, free WiFi in public areas, and a conference center.
Each apartment is soundproofed and features a sitting area. Guests can enjoy a flat-screen TV and stay connected with free WiFi. The bathroom offers free toiletries and bidets. Other standard amenities include a private pool, an electric kettle, and free newspapers.
3 indoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.
Guests can indulge in a pampering treatment at the aparthotel's full-service spa. The spa is open daily.

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Property amenities

Pool/Spa

  • 3 indoor pools
  • Full-service spa
  • Private pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free valet parking on site

Family friendly

  • Children's pool

Food and drink

  • Electric kettle

Dining

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 8 for adults and USD 5 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Late night room service menu
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Living spaces

  • Living room
  • Separate sitting area

Entertainment

  • Flat-screen TV

Outdoor areas

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Conference center
  • Laptop workspace
  • Meeting room

Comfort

  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • Elevator
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Free daily newspapers
  • Iron/ironing board
  • Lockers
  • Luggage storage
  • Tour and ticket assistance
  • Turndown service

Things to do

  • 24-hour gym
  • Children's pool

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 37 units
  • Garden
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 11:30 AM; Check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Christmas Day (December 25) Gala Dinner per adult: USD 12
  • Christmas Day (December 25) Gala Dinner per child: USD 8 (from 8 to 14 years old)

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 8 for adults and USD 5 for children
  • Airport shuttle fee: USD 8000 per vehicle (one-way)
  • Airport shuttle fee per child: USD 4000 (one-way), (from 4 to 12 years old)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
  • Check-in: 11:30 AM
  • Check-out: 11:00 AM
  • Minimum check-in age: 15
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free valet parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Noise-free rooms can't be guaranteed.

Property is also known as

Mount Heaven Hotel
Ella Mount Heaven
Mount Heaven
Resort Ella Mount Heaven Hotel Ella
Ella Ella Mount Heaven Hotel Resort
Resort Ella Mount Heaven Hotel
Ella Mount Heaven Hotel Ella
Ella Mount Heaven Hotel Ella
Ella Mount Heaven Hotel Aparthotel
Ella Mount Heaven Hotel Aparthotel Ella

Frequently asked questions

Is free cancellation available at Ella Mount Heaven Hotel?

Ella Mount Heaven Hotel offers free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

What can I see within easy reach of Ella Mount Heaven Hotel?

This aparthotel is located in Ella, close to Little Adam's Peak, Ella Rock, and Ravana Falls. You'll also find Nine Arches Bridge and Secret Waterfall within a short drive.

Will I be able to park at this aparthotel?

Yes, valet parking is offered for free at the aparthotel.

Is a spa located at Ella Mount Heaven Hotel?

There is a full-service spa at this available for guests to enjoy at this aparthotel.

Does Ella Mount Heaven Hotel feature a casino on the premises?

No, Ella Mount Heaven Hotel doesn't have a casino.

Will I find an indoor pool at Ella Mount Heaven Hotel?

Yes, this aparthotel has 3 indoor pools.

Is Ella Mount Heaven Hotel a good place to stay for couples?

There are many amenities for couples at this aparthotel, including a private pool as well as 3 indoor pools and a bar.

Are there hot tubs at Ella Mount Heaven Hotel?

No, there isn't a spa tub at this aparthotel.

Does Ella Mount Heaven Hotel have a restaurant with a breakfast menu?

Yes, Ella Mount Heaven Hotel has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Ella Mount Heaven Hotel allow pets to stay free of charge?

No, pets aren't allowed at Ella Mount Heaven Hotel.

Are there connecting rooms at this aparthotel?

No, this aparthotel doesn't feature connecting guestrooms.

Are there rooms with balconies that I can book at Ella Mount Heaven Hotel?

No, there aren't any apartments with balconies at Ella Mount Heaven Hotel.

Ella Mount Heaven Hotel Reviews

Reviews

5.4
Rating 10 - Excellent. 1 out of 10 reviews
Rating 8 - Good. 2 out of 10 reviews
Rating 6 - Okay. 2 out of 10 reviews
Rating 4 - Poor. 3 out of 10 reviews
Rating 2 - Terrible. 2 out of 10 reviews

5.6/10

Cleanliness

8.4/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Rahamat

Traveled with family
Disliked: Cleanliness, room comfort

Worst hotel in this universe

The worst hotel in the entire universe..toilet smelling..gave used soap wrapped in tissue, no fridge, no vanity, broken shower head, to go to toilet, have to cross wet shower floor, flies sitting all over breakfast food, no tissue, no face towel, no hand towel, reception did not talk, did not provide any information, asked bell boy about dinner, he said buffe, but when went to restaurant, no buffe..only fried rice and pasture..had to abandon the restaurant and went for dinner in the town. Booked for 2 night but had to change the hotel after 1 night..cannot stay in this horrible hotel..will ask hotels.com to refund my money..This hotel is worth nothing.
Stayed 2 nights in Nov 2024

2/10 Terrible

Mohamad

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty. Terribly dirty. Very old. Pictures on Expedia don't match reality. Bugs everywhere. Toilet fixtures old and damaged. We couldn't even shower. Wifi terrible. I am trying to file a claim on this property for misleading and showing wrong information while booking.
Stayed 1 night in Jul 2024

4/10 Poor

Chamila

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Beautiful view but hotel is run down. Rooms were huge but there were bugs. The room pools were stagnant water and very dirty. Lots of stairs made it hard for elderly parents to navigate. Bathrooms were not clean and ver unpleasant
Stayed 1 night in Feb 2024

4/10 Poor

Susan

Disliked: Room comfort
The hotel is tired and dusty. Everything was old and faded. The rooms may once have been grand and that has faded. Even though I had booked 2 nights and paid the room I booked wasn’t available when I arrived. The food was ordinary.
Stayed 2 nights in Jan 2024

6/10 Okay

Angela

Traveled with group
Disliked: Cleanliness

NEvER AGAIN

When we got to the hotel they 1st said they didn't do hotel's. Com so i was about to cancel my credit card as i thought i had been scammed had i done so it would have been very inconvenient. After 20 minutes of panicking the manager came over and said we did have a booking. If i had not paid upfront i would have walked out NOT HAPPY 😡
Stayed 2 nights in Jan 2024

6/10 Okay

Angie Mui Gek

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
We have 3 rooms and we have wow out of the 2 rooms. One room was upgraded which we are thankful, but was too huge till it is kinda scary, there is a Swimming pool in the room. The other room has mountain insides the room, which we were alarmed too when we open the door, u see rocks insides the room. There is no internet connection in the room and the lobby internet was very weak too.
Stayed 1 night in Dec 2019

8/10 Good

Mohamed azeer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The location of the hotel and view from the balcony is excellent. This hotel should have a lift. TV does not work. Bed is comfortable. Food quality is poor. Staff is quite courteous. Bathrooms are terrible.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and staff were beyond fantastic. Everyone was so helpful and caring.
Stayed 3 nights in Oct 2019

10/10 Excellent

Nina, Münstrr

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a stunning View! We loved staying here, it was pretty good. Staff very caring
Stayed 2 nights in Feb 2020

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