8/10 Good
Roseane
Traveled with family
May 10, 2026
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed the pools, entertainment at night with the shows, tours.
Some staff members not friendly, don’t acknowledge you until you say something. “Good morning”, “good afternoon” goes a long way, it doesn’t matter where you are in the world, specially if I’m a guest at the hotel you work at. You’re having a bad day, don’t take it out on me. I’m supposed to be your guest.
I used to work for the airlines for 20 years. One thing I’ve learned is customer is always right, even though you know they may be wrong sometimes, but- you always want their complete satisfaction and a repeat business. You try to make them happy. I didn’t get that here.
Breakfast- had to get up to get someone’s attention to get me some coffee and cream. It wasn’t even poured for me, I did it myself. Buffet style, get your own food and drinks, thank you. When seated, ask that customer if they need anything else. They need to improve on that.
Roseane
Stayed 4 nights in May 2026
