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Hotel Riu Palace Costa Rica - All Inclusive

4.0 star property
Beachfront property with 4 restaurants and 4 outdoor pools

Choose dates to view prices

Photo gallery for Hotel Riu Palace Costa Rica - All Inclusive

Aerial view
Creator video
1 bedroom, minibar, in-room safe, desk
Interior
4 outdoor pools, pool umbrellas, sun loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • All inclusive
  • Room service
  • Bar

Explore the area

View in a map
Playa Matapalo- Sardinal, Carrillo, Sardinal, Guanacaste
  • Place, Diamante Eco Adventure Park
    ‪6 min walk‬
  • Place, Coco Beach
    ‪36 min drive‬
  • Place, Ocotal Beach
    ‪39 min drive‬
  • Airport, Liberia (LIR-Daniel Oduber Intl.)
    ‪52 min drive‬

Room options

View all photos for Suite Superior with Ocean View

1 bedroom, minibar, in-room safe, desk

Suite Superior with Ocean View

  • 785 sq ft
  • Sleeps 2

View all photos for Junior Suite, Ocean View (U)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Ocean View (U)

8.2 out of 10
Very good
(52 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Courtyard View (E)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Courtyard View (E)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior (L))

1 bedroom, minibar, in-room safe, desk

Junior Suite (Superior (L))

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, U)

1 bedroom, minibar, in-room safe, desk

Junior Suite (Tropical View, U)

7.0 out of 10
Good
(17 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Standard | E)

1 bedroom, minibar, in-room safe, desk

Junior Suite (Standard | E)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (L)

1 bedroom, minibar, in-room safe, desk

Junior Suite (L)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (U)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Garden View (U)

8.0 out of 10
Very good
(139 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (U)

1 bedroom, minibar, in-room safe, desk

Suite, Jetted Tub, Ocean View (U)

8.8 out of 10
Excellent
(5 reviews)
  • 786 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (U)

1 bedroom, minibar, in-room safe, desk

Family Suite, 2 Bedrooms (U)

  • 785 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, B2C-US)

1 bedroom, minibar, in-room safe, desk

Junior Suite (Tropical View, B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C-US)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Garden View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, desk

Suite, Jetted Tub, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-US)

1 bedroom, minibar, in-room safe, desk

Family Suite, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (L)

1 bedroom, minibar, in-room safe, desk

Family Suite, 2 Bedrooms (L)

  • 431 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View (L)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Ocean View (L)

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (L)

1 bedroom, minibar, in-room safe, desk

Suite, Jetted Tub, Ocean View (L)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Garden View (C)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Garden View (C)

7.2 out of 10
Good
(17 reviews)
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, C)

1 bedroom, minibar, in-room safe, desk

Junior Suite (Tropical View, C)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (E)

1 bedroom, minibar, in-room safe, desk

Suite, Jetted Tub, Ocean View (E)

  • 786 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (E)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Ocean View (E)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (C)

1 bedroom, minibar, in-room safe, desk

Family Suite, 2 Bedrooms (C)

  • 785 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Suite (Jacuzzi | C)

1 bedroom, minibar, in-room safe, desk

Suite (Jacuzzi | C)

  • 786 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (C)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Ocean View (C)

7.0 out of 10
Good
(4 reviews)
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-CA)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Ocean View (B2C-CA)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, B2C-CA)

1 bedroom, minibar, in-room safe, desk

Junior Suite (Tropical View, B2C-CA)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C-CA)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Garden View (B2C-CA)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-CA)

1 bedroom, minibar, in-room safe, desk

Family Suite, 2 Bedrooms (B2C-CA)

  • 785 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Jacuzzi | B2C-CA)

1 bedroom, minibar, in-room safe, desk

Suite (Jacuzzi | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (U)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Tropical View, U)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (C)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (Tropical View, C)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (C)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Garden View (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (Tropical View, B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, 2 Bedrooms, Garden View (B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Tropical View, B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (Superior (L))

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Junior with Garden View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Garden View

  • 430 sq ft
  • Sleeps 4

View all photos for Room Superior

1 bedroom, minibar, in-room safe, desk

Room Superior

  • 430 sq ft
  • Sleeps 4

View all photos for Suite Junior with Sea View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Sea View

  • 430 sq ft
  • Sleeps 4

View all photos for Family Suite -5 guests-

1 bedroom, minibar, in-room safe, desk

Family Suite -5 guests-

  • 785 sq ft
  • Sleeps 5

About the neighborhood

El Ocotal

Hotel Riu Palace Costa Rica - All Inclusive places you next to Diamante Eco Adventure Park and within a 10-minute walk of Playa Matapalo. This 538-room, 4-star property has 4 outdoor pools along with a full-service spa and a free water park.

What's nearby

  • Diamante Eco Adventure Park - 6 min walk - 0.4 miles
  • Playa Hermosa - 35 min drive - 14.0 miles
  • Coco Beach - 36 min drive - 14.3 miles
  • Ocotal Beach - 39 min drive - 15.2 miles
  • Bahia Pez Vela Beach - 45 min drive - 16.1 miles

Getting around

  • Daniel Oduber Intl. Airport (LIR) - 53 min drive

Restaurants

  • ‪Coconut Pool Bar - ‬7 min walk
  • ‪Restaurante Arenal - ‬9 min walk
  • ‪Restaurante Papagayo - ‬5 min walk
  • ‪Restaurante ItaLiano - ‬4 min walk
  • ‪Restaurante Ocotal - ‬9 min walk

About this property

Hotel Riu Palace Costa Rica - All Inclusive

Beachfront property with 4 restaurants and 4 outdoor pools
Hotel Riu Palace Costa Rica - All Inclusive features a full-service spa, 4 outdoor pools, and a free water park. There's free parking and limo/town car service. Front-desk staff can answer questions 24/7, and assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a 24-hour gym.
Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Balconies, minibars, and coffee makers are also standard. Housekeeping is available on request.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include facials and body scrubs. The spa is equipped with a hot tub and a steam room. Guests under 17 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Snorkeling
  • Steam room
  • Tennis
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Living room
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Hot tub
  • Massage
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2012
  • Comprehensive food waste policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-11:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 21 years old.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses a grey water recycling system.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.

Property is also known as

Costa Rica Hotel Riu
Costa Rica Hotel Riu Palace
Costa Rica Palace
Hotel Riu
Hotel Riu Costa Rica
Hotel Riu Costa Rica All Inclusive
Hotel Riu Palace
Hotel Riu Palace Costa Rica All Inclusive
Palace Costa Rica
Hotel Riu Palace Costa Rica All Inclusive El Ocotal
Riu Palace Costa Rica El Ocotal
Riu Palace Costa Rica
Riu Palace Costa Rica All Inclusive El Ocotal
Riu Costa Rica Inclusive Ocot
Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica - All Inclusive Sardinal

Frequently asked questions

Will I find all-inclusive rate plans at Hotel Riu Palace Costa Rica - All Inclusive?

Hotel Riu Palace Costa Rica - All Inclusive is an all-inclusive resort and rates come with all meals. Activities include kayaking, rowing/canoeing, and surfing/body boarding.

Is free cancellation available at Hotel Riu Palace Costa Rica - All Inclusive?

Hotel Riu Palace Costa Rica - All Inclusive offers free cancellation on some room rates. For specific requirements, look at the cancellation policy on our site.

What's there to see near Hotel Riu Palace Costa Rica - All Inclusive?

This property in Sardinal is within a 10-minute walk of Diamante Eco Adventure Park and Playa Matapalo. Haras del Mar Equestrian Center is also within a driving distance of 2.2 mi.

Is parking available on site at Hotel Riu Palace Costa Rica - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa available at Hotel Riu Palace Costa Rica - All Inclusive?

Renova Spa is the property's spa and services include facials, body scrubs, and massages.

Does Hotel Riu Palace Costa Rica - All Inclusive include a casino?

No, Hotel Riu Palace Costa Rica - All Inclusive doesn't have a casino.

Will I find an indoor pool at Hotel Riu Palace Costa Rica - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools.

What amenities will couples enjoy at Hotel Riu Palace Costa Rica - All Inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including 4 outdoor pools, a poolside bar, and 4 restaurants.

Does Hotel Riu Palace Costa Rica - All Inclusive have a hot tub?

Yes, this all-inclusive property has a spa tub.

Does Hotel Riu Palace Costa Rica - All Inclusive have a restaurant that serves breakfast?

Yes, Hotel Riu Palace Costa Rica - All Inclusive has 4 restaurants, and serves free buffet breakfast each morning.

Will Hotel Riu Palace Costa Rica - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Riu Palace Costa Rica - All Inclusive.

Are there connecting rooms at Hotel Riu Palace Costa Rica - All Inclusive?

No, there aren't connecting guestrooms at this all-inclusive property.

Where is the closest airport to Hotel Riu Palace Costa Rica - All Inclusive?

The closest major airport to Hotel Riu Palace Costa Rica - All Inclusive is Daniel Oduber Intl. Airport (LIR), which is 21 mi away (53 minutes by car). Another top airport is Tamarindo (TNO), which is located 23.3 mi away (63-minute drive).

Can I book a room with a balcony at Hotel Riu Palace Costa Rica - All Inclusive?

Yes, every guestroom at Hotel Riu Palace Costa Rica - All Inclusive comes with a balcony with some featuring ocean views.

Reviews

Hotel Riu Palace Costa Rica - All Inclusive Reviews

8.0

Very Good

8.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 588 out of 1268 reviews
Rating 8 - Good. 311 out of 1268 reviews
Rating 6 - Okay. 200 out of 1268 reviews
Rating 4 - Poor. 96 out of 1268 reviews
Rating 2 - Terrible. 73 out of 1268 reviews

Reviews

10/10 Excellent

Caroline

Stayed 3 nights in Aug 2025

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great everytime
Stayed 4 nights in Aug 2025

10/10 Excellent

Kimesha

Liked: Cleanliness, staff & service, property conditions & facilities
Bra
Stayed 4 nights in Aug 2025

10/10 Excellent

Alvaro

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly. Family friendly. The food options were amazing. I definitely recommend this Resort.
Stayed 5 nights in Aug 2025

2/10 Terrible

Dakota

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Quality/taste of food, speed of service and overall upkeep of the resort was bad.
Stayed 3 nights in Aug 2025

10/10 Excellent

Yazmin, hialeah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
No hay mucha diversión. Pero. La limpieza. La comida. EL TRATO AFECTUOSO Y EFICIENTE DE LOS TRABAJADORES..UFFF..EXCELENTE
Stayed 8 nights in Aug 2025

10/10 Excellent

Alysandra

Stayed 4 nights in Aug 2025

10/10 Excellent

Erika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! From the reception desk to the waiters and not to mention the bartenders. Everyone was so friendly and with a great attitude some even knew me by name. We had one problem with one of our rooms but we got the issue resolved and they moved us rooms. The shows were great and the food was really good. Some all inclusive resorts the food & alcohol is not it but here I’d have to say there was something for everyone even the buffet style food was good. I would definitely come back to this hotel.
Stayed 5 nights in Jul 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

8/10 Good

Ndeye-Aicha

Traveled with family
Liked: Staff & service
Food was average
Stayed 4 nights in Jul 2025

4/10 Poor

Jamila

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is not at all updated. It needs major upgrades. The colors are outdated, the rooms need to be repainted, it’s not only the rooms it’s the entire hotel that appears it’s not kept up to date. The food, is a one star. Food is not fresh and there are not many options available. The hotel did not cook the typical food from Costa Rica which is why people travel is to experience the culture. The pool needs to be cleaned, like a deep cleaning around the edges of the pool. The staff need to be more welcoming.
Stayed 7 nights in Aug 2025

10/10 Excellent

ERIC, hagerstown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction going on but the staff did an awesome job!
Stayed 5 nights in Aug 2025

4/10 Poor

Ajay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not sure how this is a Five star hotel class property. Property needs major upgrading. Almost no options for vegetarians. Food quality can be better.
Stayed 5 nights in Aug 2025

10/10 Excellent

Gloria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfortable. Food choices were great. Clean Internet access with no issues Mini bar in rooms well stocked Quiet rooms
Stayed 3 nights in Aug 2025

10/10 Excellent

Gilbert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I originally hoping to find a RIU in Costa Rica for Adults only but could not find one which is why we choose the Palace. Other than that we had a great time at your resort.
Stayed 5 nights in Aug 2025

8/10 Good

Edwin E

Traveled with family
Liked: Cleanliness
Staff is to serious
Stayed 3 nights in Aug 2025

10/10 Excellent

Quanda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my entire stay there on the resort. I have nothing bad at all to say. I wasnt ready to go but had to get back to reality. Lol
Stayed 3 nights in Jul 2025

10/10 Excellent

Annette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and very friendly, attentive staff. Food was what we expected, loved the pools, water park and proximity to the beach. Was also nice there were excursions that left from the RIU private beach. The only thing we didn't like is no reservations for dinner. They say no line for restaurants, just show up. This is not true. One night we showed up for dinner at 7 p.m. and not one restaurant could accommodate our party of 3. They explained that you must show up before the restaurants open in order to get a table. This meant we had to wrap up our excursion or timr on the beach or pool, get ready for dinner and be in line no later than 5:30 p.m. We won't be back for that reason alone.
Stayed 5 nights in Aug 2025

6/10 Okay

Jose De Jesus

Traveled with group, Traveled with family
Disliked: Amenities
The food was horrible and it’s not easy to get into town to eat something with flavor. They charge for the shuttle service to Coco and it only goes a few times a day. One of our rooms also had a ceiling leak and it smelled like mold.
Stayed 6 nights in Jul 2025

2/10 Terrible

Mehul

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked for double junior ocean view suite but they gave us king bed for 4 people, then switched room but wasnt ocean view. Rooms are very outdated. We had ants and we complianed twice. Last day Coach roache was there between screen door and slding glass door. We had to keep asking for towel, only provided three and we have four guest. Overall the resorted is outdated including outside. No proper beach acces, have to walk thru vendors selling items. Can keep going on but worst all inclusive experience.
Stayed 4 nights in Jul 2025

10/10 Excellent

Crystal

Traveled with family
Liked: Staff & service, amenities
Excellent Staff!!
Stayed 5 nights in Jul 2025

10/10 Excellent

Guadalupe

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that we always had choices when it came to dining. Staff were always very supportive and caring.
Stayed 6 nights in Jul 2025

6/10 Okay

Shehaan

Traveled with family
Room was missing blankets and towels Cleaners were very noisy in hallways Restaurant staff are not as friendly Maid opens door even when sign is on Room door opens into washroom which has no door Not welcomed into hotel Not thanked for staying with them… simply no courtesy Not told where to find excursions Transportation is super expensive No fruit juice available after breakfast (waiters even tried the bars) Disappointed. Definitely not a 5 star hotel. Will not recommend this RIU hotel.
Stayed 4 nights in Jul 2025

8/10 Good

Christina

Liked: Staff & service
Stayed 4 nights in Jul 2025

8/10 Good

Ruben, Port St Lucie

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff is amazing. They are cleaning non-stop and are super friendly. The hotel needs to upgrade the rooms and offer better wifi.
Stayed 5 nights in Jul 2025

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