Hotel Riu Palace Costa Rica - All Inclusive

4.0 star property

Choose dates to view prices

Photo gallery for Hotel Riu Palace Costa Rica - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Creator video - submitted by Sam Meddings
Buffet
Jetted tub
Hot tub, steam room, body scrubs, facials

Room options

View all photos for Suite Superior with Ocean View

Minibar, in-room safe, desk, blackout drapes

Suite Superior with Ocean View

  • 785 sq ft
  • Sleeps 2

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (U)

8.0 out of 10
Very good
(57 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Courtyard View (E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Courtyard View (E)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior (L))

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Superior (L))

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Tropical View, U)

7.0 out of 10
Good
(19 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (E)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (L)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (U)

7.8 out of 10
Good
(152 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (U)

Minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Ocean View (U)

8.8 out of 10
Excellent
(5 reviews)
  • 786 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (U)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (U)

  • 785 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Tropical View, B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (L)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (L)

  • 431 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View (L)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (L)

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (L)

Minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Ocean View (L)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Garden View (C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (C)

7.0 out of 10
Good
(20 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Tropical View, C)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (E)

Minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Ocean View (E)

  • 786 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (E)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (C)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (C)

  • 785 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Suite (Jacuzzi | C)

Minibar, in-room safe, desk, blackout drapes

Suite (Jacuzzi | C)

  • 786 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (C)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (B2C-CA)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Tropical View, B2C-CA)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (B2C-CA)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (B2C-CA)

  • 785 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Jacuzzi | B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Suite (Jacuzzi | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (U)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Tropical View, U)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (C)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (Tropical View, C)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (C)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Garden View (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (Tropical View, B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, 2 Bedrooms, Garden View (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Tropical View, B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (Superior (L))

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (E)

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (E)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (E)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Tropical View | E)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Junior with Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with Garden View

  • 430 sq ft
  • Sleeps 4

View all photos for Room Superior

Minibar, in-room safe, desk, blackout drapes

Room Superior

  • 430 sq ft
  • Sleeps 4

View all photos for Suite Junior with Sea View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with Sea View

  • 430 sq ft
  • Sleeps 4

View all photos for Family Suite -5 guests-

Minibar, in-room safe, desk, blackout drapes

Family Suite -5 guests-

  • 785 sq ft
  • Sleeps 5

About the neighborhood

El Ocotal

Within a short walk of Playa Matapalo, Hotel Riu Palace Costa Rica - All Inclusive is within 2 miles (3 km) of Diamante Eco Adventure Park. This 538-room, 4-star property has 4 outdoor pools along with a full-service spa and a free water park.

What's nearby

  • Playa Matapalo - 6 min walk - 0.4 miles
  • Diamante Eco Adventure Park - 6 min walk - 0.4 miles

Getting around

  • Daniel Oduber Intl. Airport (LIR) - 53 min drive

Restaurants

  • ‪Restaurante Ocotal - ‬9 min walk
  • ‪Coconut Pool Bar - ‬8 min walk
  • ‪Restaurante La Toscana - ‬9 min walk
  • ‪Restaurante Arenal - ‬9 min walk
  • ‪Restaurante Liberia - ‬9 min walk

About this property

Hotel Riu Palace Costa Rica - All Inclusive

Hotel Riu Palace Costa Rica - All Inclusive features a full-service spa, 4 outdoor pools, and a free water park. A stay here includes free parking. Front-desk staff can answer questions 24/7, and assist with luggage storage, tours or tickets, and securing valuables. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a 24-hour gym.
Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Balconies, minibars, and coffee makers are also standard. Housekeeping is available on request.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include facials and body scrubs. The spa is equipped with a hot tub and a steam room. Guests under 17 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Snorkeling
  • Steam room
  • Tennis
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Living room
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Hot tub
  • Massage
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2012
  • Comprehensive food waste policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-11:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 21 years old.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses a grey water recycling system.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.

Property is also known as

Costa Rica Hotel Riu
Costa Rica Hotel Riu Palace
Costa Rica Palace
Hotel Riu
Hotel Riu Costa Rica
Hotel Riu Costa Rica All Inclusive
Hotel Riu Palace
Hotel Riu Palace Costa Rica All Inclusive
Palace Costa Rica
Hotel Riu Palace Costa Rica All Inclusive El Ocotal
Riu Palace Costa Rica El Ocotal
Riu Palace Costa Rica
Riu Palace Costa Rica All Inclusive El Ocotal
Riu Costa Rica Inclusive Ocot
Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica - All Inclusive Sardinal

Frequently asked questions

Will I find all-inclusive rate plans at Hotel Riu Palace Costa Rica - All Inclusive?

Hotel Riu Palace Costa Rica - All Inclusive is an all-inclusive resort and rates come with all meals. Activities include kayaking, rowing/canoeing, and surfing/body boarding.

Is free cancellation available at Hotel Riu Palace Costa Rica - All Inclusive?

Hotel Riu Palace Costa Rica - All Inclusive offers free cancellation on some room rates. For specific requirements, look at the cancellation policy on our site.

What's there to see near Hotel Riu Palace Costa Rica - All Inclusive?

This property is located in Sardinal within a short 7-minute walk of Playa Matapalo. You'll also find Diamante Eco Adventure Park and Haras del Mar Equestrian Center within a short drive.

Is there parking available at Hotel Riu Palace Costa Rica - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa available at Hotel Riu Palace Costa Rica - All Inclusive?

Renova Spa is the property's spa and services include facials, massages, and body scrubs.

Does Hotel Riu Palace Costa Rica - All Inclusive include a casino?

No, Hotel Riu Palace Costa Rica - All Inclusive doesn't have a casino.

Will I find an indoor pool at Hotel Riu Palace Costa Rica - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools.

What amenities will couples enjoy at Hotel Riu Palace Costa Rica - All Inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including 4 outdoor pools, a poolside bar, and 4 restaurants.

Does Hotel Riu Palace Costa Rica - All Inclusive have a hot tub?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Hotel Riu Palace Costa Rica - All Inclusive have a restaurant that serves breakfast?

Yes, Hotel Riu Palace Costa Rica - All Inclusive has 4 restaurants, and serves free buffet breakfast each morning.

Will Hotel Riu Palace Costa Rica - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Riu Palace Costa Rica - All Inclusive.

Are there connecting rooms at Hotel Riu Palace Costa Rica - All Inclusive?

Yes, this all-inclusive property has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Hotel Riu Palace Costa Rica - All Inclusive?

The closest major airport to Hotel Riu Palace Costa Rica - All Inclusive is Daniel Oduber Intl. Airport (LIR), which is 21 mi away (53 minutes by car). Another top airport is Tamarindo (TNO), which is located 21.9 mi away (67-minute drive).

Are there rooms with balconies at Hotel Riu Palace Costa Rica - All Inclusive?

Yes, every guestroom at Hotel Riu Palace Costa Rica - All Inclusive comes with a balcony with some featuring ocean or garden views.

Hotel Riu Palace Costa Rica - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 673 out of 1455 reviews
Rating 8 - Good. 353 out of 1455 reviews
Rating 6 - Okay. 240 out of 1455 reviews
Rating 4 - Poor. 102 out of 1455 reviews
Rating 2 - Terrible. 87 out of 1455 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Mukesh Dolatrai

Stayed 4 nights in Feb 2026

8/10 Good

Barbara Zyfka

Nice people
Stayed 5 nights in Feb 2026

10/10 Excellent

Efthemia Maria

Traveled with family and small children
Liked: Amenities
The amenities are great, pool, spa on site, food. Service and hospitality were very good.
Stayed 6 nights in Dec 2025

6/10 Okay

Skarleth, Chicago

Stayed 4 nights in Jan 2026

10/10 Excellent

jermaine

Traveled with partner
Liked: Property conditions & facilities
Good resort staff nice and food was excellent
Stayed 3 nights in Jan 2026

8/10 Good

Jose

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Very friendly and helpful staff.
Stayed 3 nights in Dec 2025

10/10 Excellent

Katharina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Gorgeous resort, maintained spotlessly, an amazing beach and some of the best all inclusive food I’ve ever had. The water park next door was so fun for adults and kids alike. And the best are the people - incredibly friendly and always smiling. We loved our stay. Thank you to the amazing staff at the Riu Palace!
Stayed 3 nights in Dec 2025

2/10 Terrible

Agam

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Failure to Accommodate Dietary Needs: We are vegetarian. Despite multiple requests, staff members have been unable or unwilling to provide meaningful assistance. Food options are extremely limited, poorly labeled, and consistently disappointing. For an international all-inclusive resort, this level of disregard for basic dietary accommodations is unacceptable. Unprofessional and Rude Staff: Several interactions with staff have been dismissive and unhelpful, and at times outright rude. This is completely inconsistent with the standards expected at a RIU Palace property. Unsanitary Room Conditions: We found ants and lizards in our room, which is unacceptable by any hospitality standard. I have video evidence documenting these conditions. Our shower area doesn’t even have a curtain separating it from the rest of the room. It was us and our kids in the room and the room layout was absolutely horrendous. Overall Quality Far Below Expectations: The service, food quality, cleanliness, and guest experience do not come close to what was advertised or what any guest should reasonably expect—especially at this price point.
Stayed 6 nights in Dec 2025

8/10 Good

Min

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms are a little old. Food is great, staff and service great
Stayed 3 nights in Dec 2025

10/10 Excellent

Lisa Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Love the resort. There are a few things that needs to be fixed or updated but it appears that they will be doing that next year. When they update, they need to put restroom facilities NEXT TO THE different POOL AREAS. Walking long distance from the pools is a severe inconvenience. Staff was excellent.
Stayed 7 nights in Dec 2025

2/10 Terrible

Cesar

Disliked: Cleanliness
Stayed 4 nights in Dec 2025

10/10 Excellent

Vanessa

Stayed 5 nights in Dec 2025

8/10 Good

Shawnequa Layne Nikkeba

Stayed 4 nights in Dec 2025

8/10 Good

Michael

Stayed 7 nights in Dec 2025

8/10 Good

Vanessa

Stayed 7 nights in Dec 2025

10/10 Excellent

Deon

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good
Stayed 5 nights in Dec 2025

10/10 Excellent

Evelyn

Stayed 3 nights in Dec 2025

2/10 Terrible

JESSICA MARIE

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
As someone who does all inclusive multiple times a year we were excited to try a RIU. Upon check in we were already alarmed as the woman was not responsive and didnt even answer our question handing us a copy printed map you couldn't even read and saying "walk that way well bring bags when we are ready". We went to the pool buffet, and everything was cold/sat out. We were so worried, but later on I will say that buffet improved, you simply need to come earlier because once you hit about 1 hour prior to close they will actually REFUSE to fill items. We went to our room, and this is where it got interesting. The rooms are outdated, my daughter had no hot water in her adjoining room, there was broken glass block, peeling paint and even the mirror was missing... MIRROR... I dont know how that is possible but it was? The room had little to NO lighting- we had one room no hot water for 3 days and every single day we had to get our room key redone 4 times a day. They said this was due to our phones but maintenance confirmed it was not. We went to dinner, and this is where our experience was pretty much solidified. The Italian had only 5 choices, and the food you couldn't even cut with a fork. We tried the Japanese, and again, the food was overcooked, and subpar. There was little to NO options for anyone who does not eat meat/seafood.. so my teen daughter ate rice as her meal. Roomservice? Cold Nachos...ICE cold from the fridge... Staff was amazing, but amenities HORRID
Stayed 6 nights in Dec 2025

10/10 Excellent

Hareesha

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great resort and great service. Food was good. We had fun
Stayed 5 nights in Dec 2025

8/10 Good

Nanette

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Resort was very comfortable and grounds were well maintained. Staff made you feel welcome and were very diligent about cleaning. Furniture and decor in rooms was a little dated, but not displeasing. A few minor maintenance issues in the room( sliding glass door slammed, sink stoppers didn’t work) nothing that decreased our comfort. entertainment was good. Really enjoyed the Queen cover band that played one night. we did venture over to the other resort that is attached to the palace and it was much brighter and very active with kids and lots of people. we much preferred the palace which was quieter and had lower lighting for a laid-back vibe , with much fewer children. The Beach was nice with calm waters. there were people selling souvenirs or asking if you wanted a massage but were very polite if you said no Gracias. food was great. Enjoyed all the specialty restaurants and had no problems getting in. The buffet for breakfast was pretty much the same every day, but there were so many choices that it was perfectly fine. only criticism that I would have is that the Jacuzzi tub was in the spa and you had to make a reservation for it and it was very underwhelming barely any jets, basically just a big bath. The steam rooms were separated in the locker rooms.Gym equipment was ample. Riu fun staff kept activities flowing, and we did do the water work out class and it was fun. all in all had a wonderful time. would go back to a Riu resort again.
Stayed 5 nights in Dec 2025

10/10 Excellent

Roldy

Liked: Cleanliness, staff & service, amenities
Friendly staff , great food with different varieties. Place is very close to the beach .
Stayed 4 nights in Dec 2025

8/10 Good

Hilda

Stayed 6 nights in Dec 2025

10/10 Excellent

Teresa

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and staff were excellent. A little mold in showers though, otherwise, everything else was great.
Stayed 7 nights in Dec 2025

10/10 Excellent

Garry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is breathtaking and the wildlife that surrounds it is very captivating! RIU never disappoints! Mutiple dining options, plenty of activities and excursions galore! I can't wait to go back. ALSO, make sure to fly into Liberia Airport if this is your destination because any other airport is more than an hour away!
Stayed 4 nights in Dec 2025

6/10 Okay

Reginald

Stayed 4 nights in Dec 2025

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