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Hotel Fire & Ice

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Photo gallery for Hotel Fire & Ice

Sauna, steam room, massages
Lunch and dinner served
Meeting facility
Mini-golf
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Gym
  • Parking available

Explore the area

View in a map
An der Skihalle 1, Neuss, NW, 41472
  • Place, Jever Fun Skihalle
    ‪1 min walk‬
  • Place, Messe Düsseldorf
    ‪22 min drive‬
  • Place, Cologne Cathedral
    ‪42 min drive‬
  • Airport, Düsseldorf (DUS-Düsseldorf Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Twin Room, 1 Twin Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Twin Room, 1 Twin Bed

  • 258 sq ft
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Premium Twin Room

Premium bedding, down comforters, pillowtop beds, in-room safe

Premium Twin Room

9.2 out of 10
Wonderful
(5 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Family Suite

Family Suite | Premium bedding, down comforters, pillowtop beds, in-room safe

Family Suite

8.8 out of 10
Excellent
(3 reviews)
  • 441 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Baum Chalet, 1 Queen Bed, Garden View

Baum Chalet, 1 Queen Bed, Garden View | Premium bedding, down comforters, pillowtop beds, in-room safe

Baum Chalet, 1 Queen Bed, Garden View

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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About the neighborhood

Neuss

Hotel Fire & Ice places you next to Jever Fun Skihalle and within a 3 miles (5 km) of Museum Insel Hombroich. This 101-room, 4.5-star hotel has ski-in/ski-out access, a full-service spa, and a restaurant.

What's nearby

  • Jever Fun Skihalle - 1 min walk - 0.0 miles
  • Konigsallee - 20 min drive - 15.1 miles
  • Merkur Spiel-Arena - 22 min drive - 17.3 miles
  • Messe Düsseldorf - 22 min drive - 17.5 miles
  • Cologne Cathedral - 42 min drive - 32.1 miles

Getting around

  • Neuss Holzheim Station - 5 min drive
  • Neuss Süd S-Bahn - 8 min drive
  • Düsseldorf (MGL-Düsseldorf - Mönchengladbach) - 19 min drive

Restaurants

  • ‪Biergarten Alpenpark - ‬3 min walk
  • ‪McDonald's - ‬7 min drive
  • ‪Lareira Portuguesa - ‬8 min drive
  • ‪Peking Garden - ‬8 min drive
  • ‪Star Tankstelle - ‬5 min drive

About this property

Hotel Fire & Ice

Guests of Hotel Fire & Ice have access to ski-in/ski-out access, a full-service spa, and a gym. Self parking is offered for EUR 6 per day. Multilingual staff at the 24-hour front desk can assist with access to locker space, concierge services, and dry cleaning/laundry. Other amenities at this ski hotel include a sauna, free WiFi in public areas, and a conference center.
32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, laptop-compatible safes, and phones. Change of towels is available on request.
Recreational amenities at the hotel include ski-in/ski-out access, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (EUR 6 per day)
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 11:30 AM on weekends; EUR 24.50 for adults and EUR 12.25 for children
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Jausenstadl
  • Pistenlounge
  • Salzburger Alm Biergarten
  • Salzburger Hochalm
  • Viva Bar

Things to do

  • Downhill skiing
  • Full-service spa
  • Gym
  • Mini golf
  • Sauna
  • Shopping
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Sledding
  • Snowboarding
  • Steam room

Family friendly

  • Art supplies
  • Children's games
  • High chair
  • Laundry facilities
  • Mini golf
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 13 meeting rooms
  • Conference center (269 square feet of space)

Outdoors

  • Terrace

Full-service spa

  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2011
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Local artist showcase
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for EUR 30.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 24.50 for adults and EUR 12.25 for children
  • Uncovered self parking fee: EUR 6 per day
  • Rollaway bed fee: EUR 30.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
  • Check-in: 4:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? For a fee, this property offers self parking, along with RV, bus, and truck parking. There's also a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Fire Ice Neuss
Hotel Fire & Ice
Hotel Fire & Ice Neuss
Hotel Fire Ice Neuss
Hotel Fire Ice
Hotel Fire & Ice Hotel
Hotel Fire & Ice Neuss
Hotel Fire & Ice Hotel Neuss

Frequently asked questions

Is free cancellation available at Hotel Fire & Ice?

Hotel Fire & Ice offers free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at Hotel Fire & Ice?

As of Jun 8, 2026, prices found for a 1-night stay for 2 adults at Hotel Fire & Ice on Jun 21, 2026 start from $133, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Hotel Fire & Ice?

This hotel is located in Neuss, just steps from Jever Fun Skihalle. You'll also find Museum Insel Hombroich and Golf Club Rittergut Birkhof within a short drive.

Is there parking available at Hotel Fire & Ice?

Yes, uncovered parking is offered for EUR 6 per day. Though parking is limited parking, an electric car charging station, wheelchair-accessible parking, and RV/bus/truck parking are also available.

Is a spa located at Hotel Fire & Ice?

There is a full-service spa available for guests to enjoy and services include massages.

Does Hotel Fire & Ice have luxury amenities?

Yes, guests can indulge in luxuries such as a steam room, a restaurant, and ski-in/ski-out access at this hotel.

Does Hotel Fire & Ice include a casino at the property?

No, Hotel Fire & Ice doesn't have a casino.

Is there an indoor pool at Hotel Fire & Ice?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Hotel Fire & Ice?

There are plenty of amenities for couples at this hotel, including a restaurant, ski lessons, and a full-service spa.

Are there hot tubs at Hotel Fire & Ice?

No, but this hotel does have a steam room.

Does Hotel Fire & Ice have a restaurant with a breakfast menu?

Yes, Hotel Fire & Ice serves buffet breakfast for a surcharge each morning at Salzburger Hochalm.

Does Hotel Fire & Ice allow pets to stay for free?

No, pets aren't allowed at Hotel Fire & Ice though service animals are welcome.

Are there connecting rooms at Hotel Fire & Ice?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

Where is the closest airport to Hotel Fire & Ice?

The closest major airport to Hotel Fire & Ice is Düsseldorf (MGL-Düsseldorf - Mönchengladbach), which is 10.8 mi away (19 minutes by car). Another top airport is Düsseldorf Intl. Airport (DUS), which is located 18.3 mi away (31-minute drive).

Are there rooms with balconies at Hotel Fire & Ice?

No, you won't find guestrooms with balconies at Hotel Fire & Ice.

Hotel Fire & Ice Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 195 out of 277 reviews
Rating 8 - Good. 69 out of 277 reviews
Rating 6 - Okay. 9 out of 277 reviews
Rating 4 - Poor. 3 out of 277 reviews
Rating 2 - Terrible. 1 out of 277 reviews

9.8/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As always , great hotel great friendly staff and peaceful
Stayed 1 night in May 2023
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
This is one of the nicest places to stay. I like the alpine theme of the hotel. The room was quiet and clean. The staff were very friendly and helpful. I felt completely at home here.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always amazing stay. Staff friendly and you can sit and watch the skiers . Great place.
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our room, space for a small family was brilliant. Cute decor that gives you the lodge feel. Breakfast was nice with good options. Kids loved snowboarding.
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Fasih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have been to this hotel many times, since it is the base for an event that happens annually. But I have never stayed at the hotel until this year, I managed to book early before it filled up this time. The rooms are luxurious and spacious, you can swing two cats at the same time no problem. The only negative is the location, if you are not driving the Uber or Taxi out will be costly, fortunately for me I was transported around by others at the event that had driven their cars to the event. The staff are excellent, the breakfast service especially is very organised. I never got a chance to use the sauna or pool this year, but have used it as a guest in the past - also high recommended.
Stayed 2 nights in Oct 2025
Verified

6/10 Okay

Jacqueline

Liked: Amenities, property conditions & facilities
Das Zimmer war Klasse. Meine Kritik gilt vor allem dem Silvesterprogramm und dem Frühstücksbuffet. Für die Erwachsenen wurde außer dem essen gar keine Unterhaltung geboten. Wir sind dann rüber zur Party aber da war der Altersdurchschitt für uns zu hoch (ich Schätze ihn auf 60-65). Um halb eins machte im Hotel die Bar zu. Für Silvester unserer Meinung nach viel zu früh. Das Frühstücksbuffet haben wir uns angesehen und dann an der Rezeption wieder abbestellt. Die Tische waren nicht gesäubert, viele noch nicht abgeräumt. Man sitzt sehr ungemütlich - wie in einer Mensa. Die meisten Töpfe mit Inhalt waren vergriffen. Wir waren 1 Stunde vor Buffetschluss vor Ort.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Großartiges Frühstück! Wirklich gutes Hotel an der Skihalle.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Insgesamt ein zufriedenstellender Aufenthalt im Rahmen eines Seminars Zimmer sind geräumig und sehr sauber, Frühstück reichhaltig
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alpine Auszeit am Niederrhein. TOP-Hotel im wunderschönen, hochalpinen Ambiente. Außergewöhnlich hübsche und beeindruckend saubere Zimmer. Hervorragendes Frühstück. Kurzum: 6 von 5 Sternen :) Danke für den unvergesslichen Aufenthalt!
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Julie

God oplevelse
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gutes und gepflegtes Hotel, mit einen exzellenten Frühstück. Sehr empfehlenswert, wir kommen wieder
Stayed 1 night in Feb 2025
Verified

8/10 Good

Ruediger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ansonsten gern wieder!

Kosten für das Fr.-St zu hoch!
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schönes Hotel
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hat alles gepasst.
Stayed 1 night in Oct 2024
Verified

8/10 Good

Arixya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sehr gut

War sehr angetan. Und lecker essen
Stayed 1 night in Aug 2024
Verified

8/10 Good

Oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Baumchalet war wirklich schön. Sehr ruhig und schön eingerichtet und sehr sauber. Das Personal war überall sehr freundlich und hilfsbereit. Einzig das Buffet im Biergarten vom AlpinePark ist vom Angebot und Auswahl zu dem aufgerufenen Preis von 33,90€ p. Person schon fast unverschämt. Aber das Frühstück im Hotel ist sehr gut mit guter Auswahl. Alles in allem zu empfehlen.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tolles Erlebnis!

Ein "spannendes" Erlebnis, die Schihalle nahe Düsseldorf! Es kommt teilweise richtiges Schi-Feeling auf - vor allem, wenn man als Zuseher in einer der "Hütten" weilt. Seminarbereich passt wunderbar - fein ist der Blick aus dem Pausenbereich auf die Piste. Die Zimmer sind sehr gemütlich eingerichtet und schön geräumig.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Michael P.

oberes “gut”
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schön nach der Party ins Hotel ohne raus zu müssen
Stayed 1 night in Dec 2023
Verified

8/10 Good

Tanja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Immer wieder gern.

Wir waren schon häufiger in diesem Hotel und finden es immer wieder sehr schön. Sauber, freundliches Hotel und ein nettes Frühstück mit schönem Ausblick auf die Skianlage. Zimmer sind schön, zum Teil ist der Ausblick leider auf die Dächer der Anlage.
Stayed 1 night in May 2023
Verified

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fed kombination af aktiviteter og afslapning

Super fedt ophold med mange gode aktiviteter, dejlig wellness område, gode spisesteder både morgen og aften.
Stayed 3 nights in Apr 2023
Verified

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Agréable mais sans le ski

Chambre très spacieuse, lit confortable, accueil agréable, parking aisé. Même si l on ne vient pas pour faire du ski dans le hall, l hôtel est très agréable et à un bon rapport qualité. Possible de dîner au sein du complexe. Restaurant correct mais ce n est pas de la grande nourriture non plus. Le p’tit déjeuner est plus intéressant d un point de vue au quite prix avec notamment du jus d orange frais presse , assez rare en Allemagne
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toller Aufenthalt. Sehr schöne Zimmer.
Verified

10/10 Excellent

Joris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rund rum ein echt schönes erholsames Erlebnis. Das Baumhaus war absolut sauber und Ordentlich allerdings waren einige Spinnenweben direkt in der Tür also sie hinderten am eintreten also Punkt Abzug aber dafür alles andere Heforagent. Frühstück könnte man auf seiner Baumhaus Terrasse genießen ..wen man es vorher anmelden bekommt man ein Picknick Korb und kann auf der eigenen Terrasse Frühstücken. Am Alpenpark Golf/Fußball/Klettern/Ski/Rodeln alles super keine Beschwerden um die Umgebung zu erkunden empfehle ich mindestens Fahrräder oder Auto zu Fuß ist es eher schwierig.
Stayed 2 nights in Sep 2022
Verified

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es hat einfach alles gestimmt:)
Stayed 2 nights in Feb 2022

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