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First Group The Palace All-Suite

4.0 star property
Private beach and outdoor pool, near uShaka Marine World

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Photo gallery for First Group The Palace All-Suite

Apartment, 1 Bedroom, Sea View | View from room
Front of property
Couples treatment rooms, sauna, hot tub, body treatments, aromatherapy
Terrace/patio
Penthouse, 3 Bedrooms, Balcony, Sea View | In-room safe, desk, iron/ironing board, bed sheets

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Hot Tub
  • Bar
  • Spa
  • Pool
  • 24/7 front desk

Explore the area

Map
211 Marine Parade, Durban, KwaZulu-Natal, 4001
  • Durban International Convention Centre
    ‪16 min walk‬
  • Durban Beach
    ‪2 min drive‬
  • uShaka Marine World
    ‪3 min drive‬
  • Durban (DUR-King Shaka Intl.)
    ‪28 min drive‬

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Room options

View all photos for Penthouse, 3 Bedrooms, Balcony, Sea View

Penthouse, 3 Bedrooms, Balcony, Sea View | View from room

Penthouse, 3 Bedrooms, Balcony, Sea View

  • 915 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

View all photos for Double Room, 1 Double Bed, Sea View

In-room safe, desk, iron/ironing board, bed sheets

Double Room, 1 Double Bed, Sea View

  • 219 sq ft
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Apartment, 2 Bedrooms, Sea View

Apartment, 2 Bedrooms, Sea View | In-room safe, desk, iron/ironing board, bed sheets

Apartment, 2 Bedrooms, Sea View

  • 779 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom, Sea View

Apartment, 1 Bedroom, Sea View | In-room safe, desk, iron/ironing board, bed sheets

Apartment, 1 Bedroom, Sea View

  • 452 sq ft
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Durban

Located in Durban Beachfront, First Group The Palace All-Suite is within a 5-minute walk of sights such as Golden Mile and Durban Funworld. This 76-room, 4-star hotel welcomes guests with a restaurant, a full-service spa, and a private beach.

What's nearby

  • Durban International Convention Centre - 16 min walk - 0.9 miles
  • Durban Beach - 2 min drive - 1.1 miles
  • Suncoast Casino and Entertainment World - 2 min drive - 1.1 miles
  • uShaka Marine World - 3 min drive - 1.6 miles
  • Moses Mabhida Stadium - 3 min drive - 2.0 miles

Getting around

  • King Shaka Intl. Airport (DUR) - 24 min drive

Restaurants

  • ‪Joe Cool's - ‬3 min walk
  • ‪The Grill Jichana - ‬8 min walk
  • ‪KFC - ‬8 min walk
  • ‪Milky Lane - ‬4 min walk
  • ‪3 Piers Coffee Co - ‬2 min walk

About this property

First Group The Palace All-Suite

Private beach and outdoor pool, near uShaka Marine World
Guests of First Group The Palace All-Suite enjoy a full-service spa, an outdoor pool, and a children's pool. If you drive, self parking is ZAR 55 per night, or you can take advantage of the airport shuttle (available on request) for ZAR 350 per vehicle roundtrip. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and tours or tickets. Other amenities at this beach hotel include a sauna, a rooftop terrace, and a hot tub.
Guests can expect to find TVs with satellite channels and DVD players. Other amenities include balconies, coffee makers, and safes.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

La Vita Spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English

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Property amenities

Parking and transportation

  • Free offsite parking within 2.5 miles
  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 6:00 PM at scheduled times and on request
  • Area shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Self parking on site (ZAR 55 per night)

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Children's pool
  • Fishing
  • Free bicycle rentals
  • Full-service spa
  • Hot tub
  • Library
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach towels
  • On the boardwalk/promenade
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Raised toilet seat

More

  • 1 building
  • 17 floors
  • Art Deco architecture
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Limited room service
  • Paper towels

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 2 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: ZAR 350 per vehicle (roundtrip)
  • Self parking fee: ZAR 55 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
  • Check-in: 3:00 PM
  • Check-out: 10 AM
  • Minimum check-in age: 16
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

Palace Durban
Palace Hotel Durban
Palace Resort Durban
Palace All-Suites Hotel Durban
Palace All-Suites Durban
Palace All-Suite Hotel Durban
Palace All-Suite Hotel
Palace All-Suite Durban
Palace All-Suite
First Group Palace All-Suite Hotel Durban
First Group Palace All-Suite Hotel
First Group Palace All-Suite Durban
First Group Palace All-Suite
The Palace All Suites
The Palace All Suite
First Group The Suite Durban
First Group The Palace All-Suite Hotel
First Group The Palace All-Suite Durban
First Group The Palace All-Suite Hotel Durban

Frequently asked questions

Are free cancellation options available at First Group The Palace All-Suite?

First Group The Palace All-Suite offers free cancellation on some room rates. For more details, look at the cancellation policy on our site.

How much does it cost to stay at First Group The Palace All-Suite?

As of May 31, 2025, prices found for a 1-night stay for 2 adults at First Group The Palace All-Suite on Jun 10, 2025 start from $75.87, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around First Group The Palace All-Suite?

This hotel is situated in Durban Beachfront, just steps from Golden Mile and Dairy Beach, and within a short walk of Durban Funworld. You'll also find Blue Lagoon and Sahara Stadium Kingsmead less than a mile away.

Is there parking available at First Group The Palace All-Suite?

Yes, parking is offered for ZAR 55 per night.

Is a spa located at First Group The Palace All-Suite?

La Vita Spa is the hotel's spa and services include deep-tissue massages, Swedish massages, body wraps, and aromatherapy.

Does First Group The Palace All-Suite have a casino?

No, First Group The Palace All-Suite doesn't have a casino.

Will I find an indoor pool at First Group The Palace All-Suite?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What do couples enjoy most about First Group The Palace All-Suite?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Are there hot tubs at First Group The Palace All-Suite?

Yes, this hotel has a spa tub.

Does First Group The Palace All-Suite feature a restaurant that includes a breakfast menu?

No, First Group The Palace All-Suite doesn't have a restaurant that serves breakfast.

Will First Group The Palace All-Suite allow pets to stay free of charge?

No, pets aren't allowed at First Group The Palace All-Suite though service animals are welcome.

Are there connecting rooms at First Group The Palace All-Suite?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from First Group The Palace All-Suite?

The closest major airport to First Group The Palace All-Suite is King Shaka Intl. Airport (DUR), which is 20.4 mi away (24 minutes by car).

Are there rooms with balconies that I can book at First Group The Palace All-Suite?

Yes, every guestroom at First Group The Palace All-Suite comes with a balcony with some featuring ocean views.

Does First Group The Palace All-Suite host weddings?

If wedding bells are in your future, take advantage of the wedding venue at First Group The Palace All-Suite.

First Group The Palace All-Suite Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 48 out of 115 reviews
Rating 8 - Good. 42 out of 115 reviews
Rating 6 - Okay. 12 out of 115 reviews
Rating 4 - Poor. 8 out of 115 reviews
Rating 2 - Terrible. 5 out of 115 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Naazia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Nosipho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good service

Stayed 1 night in Jun 2024

10/10 Excellent

livewired public

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place

It was a great experience at The Palace Hotel. Staf is great , special mention to Xolile and Shouga . Thank you for having us and see you soon
Morning view from the penthouse
View from the Penthouse
Stayed 3 nights in May 2024

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was really nice! The staff was super friendly and helpful and it has great onsite amenities such as a day spa, pool, and pretty decent dining. The area around is a little sketchy but Durban is on the more developing side of living.
Stayed 2 nights in Apr 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place by the beach.

The hotel is right on the beach with excellent access to it and a great view. The beach is very busy and can be noisy, so maybe not the best place if you’re after a quiet get away. But, if you want a hopping place, it’s that. VERY helpful people who went out of their way to make sure our stay went well.
Stayed 1 night in Jan 2024

2/10 Terrible

Patrick

Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good location by the golden mile beach

good location just by the beach and room has great view of beach to watch sunrise
Stayed 2 nights in Jun 2023

10/10 Excellent

Thapelo

Stayed 2 nights in Jun 2023

10/10 Excellent

Derek

Stayed 1 night in Mar 2023

10/10 Excellent

Khanyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Errol

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in Durban for a junior tennis competition. So there were a few of us staying at the hotel. I had read the reviews about staff friendliness; but I suspected that they might be slightly untrue, given that the reviews were always so good. Oh my god - the staff are amazing. I have stayed in some of the best hotels in the world - and the friendliness and helpfulness of the staff is just as fantastic. Yes - sure - there are more presentable parts of the beach further north up the coast - that is probably true - however, this area is just fine. Much more exciting. Much more in touch with the locals. And the hotel could not get closer to the beach. In fact - I think it is the closest hotel to the beach, in the whole of Durban. And all the rooms have sea views. And because the hotel literally looks onto the promenade - if you love watching people, you will not get bored at looking out of your window for hours on end watching the activity below. On top of it all - great restaurant and room service in house. Plus some more places to eat just minutes away. And having a full kitchen in the room is also a massive bonus. We can't wait to go back in a few months time.
Stayed 14 nights in Jan 2023

10/10 Excellent

KERRI

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Kubashnie

Stayed 1 night in May 2022

10/10 Excellent

Theo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Edson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and my apartment was very clean. The staff is very professional
Stayed 1 night in Feb 2022

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the facilities and the room are great, it is the staff that made our stay. Nothing was ever too much and always eager to assist. Friendly and knowledgeable, have already recommended to my daughter who is visiting Durban in a month’s time.
Stayed 5 nights in Jan 2022

8/10 Good

Alpheus

Traveled with family
Liked: Property conditions & facilities
Disliked: Room comfort

Great place with great views

The hotel is nice and clean but the rooms are a little small. TV was intermittent.
Stayed 3 nights in Jan 2022

2/10 Terrible

Marina

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The images online are deceiving. This property is deteriorating. Very very old and outdated. Not worth it considering that one can stay at a better hotel in a different area at about the same price!
Stayed 2 nights in Jan 2022

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service

Not worth the price

Hygiene standards were pathetic. The rooms had a damp smell.
Stayed 1 night in Jan 2022

6/10 Okay

Mahomed Yusuf Hassim

Stayed 1 night in Sep 2021

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Not too thrilled

The room and staff itself were great however, as daily cleaning service was not provided due to covid, we had to request for cleaning service at the start of our stay. In total I must have asked about 7 times for room cleaning, and when I called reception to find out why my room was not made up, they informed me that my room was not on the list despite me asking for cleaning over 5 times. Apart from that, when I called reception, 3 different people gave me 3 different times for when room cleaning commences. Wi-Fi did not work in my room for the duration of my stay. As the booking website classified The Palace as self-catering, I brought along my own food, however my room did not have a microwave and I had to go down to the hotel kitchen each time to warm my food-before 7pm as the kitchen closed at that time. I was not happy
Stayed 4 nights in Aug 2021

10/10 Excellent

Santhana

Stayed 1 night in Jul 2021

6/10 Okay

AB

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jul 2021

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