Dover Luxury Hotels

"Excellent customer service"

"We were pleasantly surprised with the newly renovated accommodations at the Sea Latch. We have been coming up to York Beach for 30+ years. We usually rent a home but plans changed and we decided to come up for a long weekend. We were a group of 14 divided into 4 families/4 rooms. We booked it two weeks in advance. We had some minor hiccups with our reservation - one party paid for a Deluxe studio but got a standard room instead. Unfortunately they were booked solid and could not accommodate them. It was disappointing because this family had two adults and 3 adolescents aged 6-13. So the room was very tight for them. But we made it work. After a little bit of aggravation and discussion, they agreed to give a one night refund. (We are still waiting for it to show up in account). But they were very very nice about it and tried to make it better. My last complaint was the dogs in the room directly across the hall from ours. OMG my heart broke for them. They barked and howled the ENTIRE time they were in the room. NON-STOP. The owners of the dogs would leave early in the morning (leave their dogs in the room) and be back in the evening. It was wild and out of control. I let the front desk know that they were howling non-stop. I feel like nothing was done because the next morning, the same thing was happening. Barking and howling. This continued our entire stay. I think something should have been done. Very unfortunate "

"Very nice and quiet place with some good local dining options that are within walking distance."