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The Empress Hotel

4.0 star property
Fun on the beach, near Palace Casino

Choose dates to view prices

Photo gallery for The Empress Hotel

Enjoy a casual dining experience with a view of the sea from our spacious dining area.
Relax in a comfortable double bed with a flat-screen TV and desk for work or leisure.
Enjoy breathtaking views of the sea from this serene coastal spot.
Experience the warm welcome at our lobby, featuring a curved reception desk and comfortable seating area.
Classic hotel with a symmetrical facade, featuring evenly spaced windows and decorative elements.

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Laundry

Explore the area

Map
Central Promenade, Douglas, England, IM2 4RA
  • Douglas Beach
    ‪2 min walk‬
  • Palace Casino
    ‪4 min walk‬
  • Gaiety Theatre
    ‪7 min walk‬
  • Isle of Man (IOM)
    ‪15 min drive‬

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Room options

View all photos for Executive Double or Twin Room, 1 Bedroom, Sea View

Executive Double or Twin Room, 1 Bedroom, Sea View | 1 bedroom, desk, blackout drapes, iron/ironing board

Executive Double or Twin Room, 1 Bedroom, Sea View

9.4 out of 10
Exceptional
(9 reviews)
  • 301 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Double or Twin Room, 1 Bedroom, Sea View

1 bedroom, desk, blackout drapes, iron/ironing board

Deluxe Double or Twin Room, 1 Bedroom, Sea View

8.0 out of 10
Very good
(4 reviews)
  • 215 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Panoramic Penthouse, Sea View

Panoramic Penthouse, Sea View | 1 bedroom, desk, blackout drapes, iron/ironing board

Panoramic Penthouse, Sea View

8.0 out of 10
Very good
(4 reviews)
  • 527 sq ft
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Suite, 1 Bedroom, Sea View

Executive Suite, 1 Bedroom, Sea View | 1 bedroom, desk, blackout drapes, iron/ironing board

Executive Suite, 1 Bedroom, Sea View

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Classic Double or Twin Room

Classic Double or Twin Room | 1 bedroom, desk, blackout drapes, iron/ironing board

Classic Double or Twin Room

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Classic Single Room, 1 Twin Bed

Classic Single Room, 1 Twin Bed | Property amenity

Classic Single Room, 1 Twin Bed

8.0 out of 10
Very good
(11 reviews)
  • 129 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Triple Room

Family Triple Room | 1 bedroom, desk, blackout drapes, iron/ironing board

Family Triple Room

7.6 out of 10
Good
(4 reviews)
  • 205 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Executive Double Room, Sea View

Executive Double Room, Sea View | 1 bedroom, desk, blackout drapes, iron/ironing board

Executive Double Room, Sea View

8.8 out of 10
Excellent
(14 reviews)
  • 301 sq ft
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

Classic Twin Room | 1 bedroom, desk, blackout drapes, iron/ironing board

Classic Twin Room

7.6 out of 10
Good
(5 reviews)
  • 183 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Double Room

Classic Double Room | 1 bedroom, desk, blackout drapes, iron/ironing board

Classic Double Room

8.0 out of 10
Very good
(20 reviews)
  • 183 sq ft
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Douglas

The Empress Hotel places you next to Douglas Beach and within a 10-minute stroll of other popular attractions like Palace Casino. This 104-room, 4-star hotel welcomes guests with conveniences like free breakfast, a restaurant, and free in-room WiFi.

What's nearby

  • Douglas Beach - 2 min walk - 0.1 miles
  • Palace Casino - 4 min walk - 0.3 miles
  • Gaiety Theatre - 7 min walk - 0.4 miles
  • Manx Museum - 13 min walk - 0.7 miles
  • National Sports Centre - 3 min drive - 1.7 miles

Getting around

  • Douglas Ferry Station - 17 min walk
  • Snaefell Mountain Railway Laxey Station - 18 min drive
  • Isle of Man (IOM) - 22 min drive

Restaurants

  • ‪Jaks Bar & Steakhouse - ‬10 min walk
  • ‪The Woodbourne - ‬12 min walk
  • ‪Terrace Chippy & Diner - ‬12 min walk
  • ‪Victoria Grill - ‬15 min walk
  • ‪Sam Webbs - ‬7 min walk

About this property

The Empress Hotel

Fun on the beach, near Palace Casino
Guests of The Empress Hotel enjoy access to free WiFi in public areas, meeting rooms, and conference space. A stay here includes free offsite parking. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this beach hotel include a business center, a vending machine, and a garden.
Guests can expect free WiFi and 40-inch LED TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, phones, and desks.

Languages

Bulgarian, English, Polish

Similar properties

Classic hotel entrance with a grand staircase and elegant columns.

The Claremont

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Business services
8.8 out of 10, Excellent, 330 reviews
$117 nightly
The price is $123
Aug 11 - Aug 12
Total includes taxes and fees
The Claremont

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Brasserie Restaurant
  • The Piano Bar

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2,497 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for GBP 15.0 per night
  • Cribs/infant beds are available for GBP 15.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 15.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free nearby parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Empress Hotel Douglas
Empress Douglas
The Empress Hotel Hotel
The Empress Hotel Douglas
The Empress Hotel Hotel Douglas

Frequently asked questions

Is a free cancellation option available at The Empress Hotel?

The Empress Hotel provides free cancellation on select room rates. For specific requirements, look at the cancellation policy on Orbitz.

What can I see around The Empress Hotel?

Guests positively rate the hotel's walkable location in Douglas, just steps from Douglas Beach, and within a 10-minute walk of Palace Casino and Gaiety Theatre. You'll also find Manx Museum and Tynwald less than a mile away.

Is there parking available at The Empress Hotel?

No, there isn't parking at the hotel but you'll find free parking nearby.

Does The Empress Hotel include a casino at the property?

No, The Empress Hotel doesn't have a casino.

Will I find an indoor pool at The Empress Hotel?

No, there is no indoor pool at this hotel.

Is The Empress Hotel good for couples?

At this beachfront hotel, couples will appreciate amenities like a bar plus some guestrooms include sea views and rainfall showerheads.

Are there hot tubs at The Empress Hotel?

No, this hotel doesn't have a spa tub.

Does The Empress Hotel have a restaurant with a breakfast menu?

Yes, The Empress Hotel serves free buffet breakfast at The Brasserie Restaurant each morning.

Will The Empress Hotel allow pets to stay for free?

No, pets aren't allowed at The Empress Hotel though service animals are welcome.

Does The Empress Hotel have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from The Empress Hotel?

The closest major airport to The Empress Hotel is Isle of Man (IOM), which is 9.9 mi away (22 minutes by car).

Are there rooms with balconies that I can book at The Empress Hotel?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy sea or courtyard views.

Does The Empress Hotel have a wedding venue on site?

Take advantage of the wedding venue at The Empress Hotel if you plan to say "I do" during your trip.

The Empress Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 328 out of 823 reviews
Rating 8 - Good. 355 out of 823 reviews
Rating 6 - Okay. 92 out of 823 reviews
Rating 4 - Poor. 27 out of 823 reviews
Rating 2 - Terrible. 21 out of 823 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Darrell

Stayed 4 nights in Apr 2025

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was easily accessible from the port - about a 15 min walk, as well as to the horse and electric trains. The location was very nice. Breakfast was good and water pressure in the shower was excellent.
Stayed 1 night in Apr 2025

10/10 Excellent

Paul

Stayed 1 night in Mar 2025

10/10 Excellent

Thomas

Stayed 3 nights in Mar 2025

6/10 Okay

Simon

Stayed 3 nights in Mar 2025

8/10 Good

Niamh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely

Lovely hotel. Really friendly staff and nice breakfast.
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Pleasant hotel on Douglas sea front Parking across on the main road with an island parking disc
Stayed 2 nights in Mar 2025

8/10 Good

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the ambience , decor and location. Nice stay, would visit again.
Stayed 2 nights in Feb 2025

6/10 Okay

rebekah

Business traveler
Disliked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay at the empress, nice improvements after the recent renovation.
Stayed 3 nights in Feb 2025

2/10 Terrible

Michelle

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At first exactly what expected. We had food that day in the hotel, but by the evening my daughter was vomiting and the other things linked with food poisoning. This finally stopped at 5am in the morning and needed to rest. It was not a bug or virus and advised it was almost certainly food poison. She only ate at the hotel that day. By 8am there was so much banging and it turned out they were doing work on the room next door. It was a Sunday… bit early for that for a tourist hotel especially as we had been up all night! On check out I tried to advise the receptionist… they were not interested, did not even ask how my daughter was or offer to log my concerns.
Stayed 1 night in Feb 2025

10/10 Excellent

Kenny, Leicester

Stayed 2 nights in Jan 2025

8/10 Good

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

8/10 Good

Simon

Liked: Cleanliness, staff & service
Nice tidy hotel on the waterfront.
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

HENRY

Liked: Cleanliness, property conditions & facilities
Value for money
Stayed 3 nights in Jan 2025

6/10 Okay

Verified traveler

Business traveler
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveler

Business traveler
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

6/10 Okay

Verified traveler

Business traveler
Stayed 3 nights in Dec 2024

10/10 Excellent

Anthony

Traveled with family
Stayed 2 nights in Jan 2025

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

6/10 Okay

Dale

Stayed 1 night in Nov 2024

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort

Very enjoyable stay

Lovely stay in the Penthouse - good space and amazing views. Hotel is a little tired in places but that is reflected in the price plus the main bar area and staff more than make up for it.
Stayed 1 night in Dec 2024

10/10 Excellent

Paul

Stayed 1 night in Dec 2024

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