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Best Western Palace Hotel & Casino

4.0 star property
Beach hotel with 2 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for Best Western Palace Hotel & Casino

On the beach
Standard Room, 2 Twin Beds, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi
Exterior
2 restaurants, breakfast served
Indoor pool, sun loungers

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking available
  • Bar

Explore the area

View in a map
Central Promenade, Douglas, England, IM2 4NA
  • Place, Douglas Beach
    ‪1 min walk‬
  • Place, Palace Casino
    ‪1 min walk‬
  • Place, Manx Museum
    ‪19 min walk‬
  • Airport, Isle of Man (IOM)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking

7.2 out of 10
Good
(15 reviews)
  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Twin Beds, Non Smoking

7.4 out of 10
Good
(9 reviews)
  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking, Sea View

Standard Room, 1 Double Bed, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking, Sea View

7.6 out of 10
Good
(14 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking, Sea View

Standard Room, 2 Twin Beds, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Twin Beds, Non Smoking, Sea View

8.0 out of 10
Very good
(9 reviews)
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Sea View

Deluxe Room, 1 King Bed, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Non Smoking, Sea View

7.8 out of 10
Good
(11 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Suite, 1 King Bed, Non Smoking

  • 172 sq ft
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Douglas

Best Western Palace Hotel & Casino places you next to Douglas Beach and Palace Casino. This 133-room, 4-star hotel has a full-service spa, a casino, and 2 restaurants.

What's nearby

  • Douglas Beach - 1 min walk - 0.1 miles
  • Palace Casino - 1 min walk - 0.1 miles
  • Gaiety Theatre - 13 min walk - 0.7 miles
  • Manx Museum - 19 min walk - 1.0 mile
  • National Sports Centre - 4 min drive - 1.9 miles

Getting around

  • Douglas Ferry Station - 7 min drive
  • Snaefell Mountain Railway Bungalow Station - 13 min drive
  • Isle of Man (IOM) - 23 min drive

Restaurants

  • ‪Frank Matcham’s - ‬11 min walk
  • ‪Sam Webbs - ‬13 min walk
  • ‪Marmaris - ‬9 min walk
  • ‪Cafe Villa - ‬11 min walk
  • ‪Bathurst Chippy - ‬13 min walk

About this property

Best Western Palace Hotel & Casino

Beach hotel with 2 restaurants and a full-service spa
Guests of Best Western Palace Hotel & Casino have access to a full-service spa, a casino, and an indoor pool. Self parking is offered for GBP 4 per day. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this beach hotel include a gym, a sauna, and free WiFi in public areas.
Guests can expect to find free WiFi and LED TVs with digital channels. Bathrooms offer hair dryers and free toiletries. Coffee makers, safes, and ironing boards are other standard amenities.
An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa.

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8.4 out of 10, Very Good, 565 reviews
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The price is $110
Nov 23 - Nov 24
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 4 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: GBP 12.95 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Paragon Restaurant

Things to do

  • Casino
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • On the beach
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1965

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately GBP 12.95 per person
  • Self parking fee: GBP 4 per day
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

BEST WESTERN Palace Casino
BEST WESTERN Palace Casino Douglas
BEST WESTERN Palace Hotel
BEST WESTERN Palace Hotel & Casino
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BEST WESTERN Palace Hotel Casino
BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas
Best Western Palace Hotel And Casino
Best Western Palace Hotel Douglas
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Best Western Palace Hotel & Casino Hotel
Best Western Palace Hotel & Casino Douglas
Best Western Palace Hotel & Casino Hotel Douglas

Frequently asked questions

What is there to do around Best Western Palace Hotel & Casino?

This hotel is located in Douglas, just steps from Douglas Beach and Palace Casino, and within a short walk of Douglas Bay Horse Tramway. You'll also find Gaiety Theatre and Manx Museum less than a mile away.

Is there parking available at Best Western Palace Hotel & Casino?

Yes, parking is offered for GBP 4 per day. Accessible parking is also available for guests.

Is there a spa available at Best Western Palace Hotel & Casino?

There is a full-service spa at this available for guests to enjoy at this hotel.

Does Best Western Palace Hotel & Casino include a casino at the property?

Yes, Best Western Palace Hotel & Casino has a casino.

Will I find an indoor pool at Best Western Palace Hotel & Casino?

Yes, this hotel has an indoor pool along with a hot tub.

Is Best Western Palace Hotel & Casino a good place to stay for couples?

This beachfront hotel offers plenty of amenities for couples including an indoor pool, a bar, and an ocean-view restaurant.

Are there hot tubs at Best Western Palace Hotel & Casino?

Yes, this hotel has a spa tub.

Does Best Western Palace Hotel & Casino feature a restaurant that includes a breakfast menu?

Yes, Best Western Palace Hotel & Casino has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Best Western Palace Hotel & Casino allow pets to stay free of charge?

No, pets aren't allowed at Best Western Palace Hotel & Casino though service animals are welcome.

Are there connecting rooms at Best Western Palace Hotel & Casino?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Best Western Palace Hotel & Casino?

The closest major airport to Best Western Palace Hotel & Casino is Isle of Man (IOM), which is 9.8 mi away (23 minutes by car).

Are there rooms with balconies that I can book at Best Western Palace Hotel & Casino?

Yes, some guestrooms at Best Western Palace Hotel & Casino offer a balcony and may feature sea views.

Does Best Western Palace Hotel & Casino have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at Best Western Palace Hotel & Casino.

Reviews

Best Western Palace Hotel & Casino Reviews

7.4

Good

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness
Rating 10 - Excellent. 199 out of 923 reviews
Rating 8 - Good. 359 out of 923 reviews
Rating 6 - Okay. 244 out of 923 reviews
Rating 4 - Poor. 85 out of 923 reviews
Rating 2 - Terrible. 36 out of 923 reviews

Reviews

6/10 Okay

Dondra

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff didn’t seem to be informed about food options. Mainly about room service for good. We were told different info from different staff at front desk.
Stayed 4 nights in Aug 2025

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very much in need of a make over but thd staff are lovely and its faciilties and restaurant were fantastic. There is a lovely pool and good gym. The view from the rooms are amazing and in a great loction all round
Stayed 8 nights in Aug 2025

10/10 Excellent

steven

Business traveler
Liked: Cleanliness, staff & service, room comfort
Great hotel but not cleaning the rooms for 3 days is disgusting
Stayed 3 nights in Aug 2025

10/10 Excellent

Eileen Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The outside of the building and reception are a bit dated, but the the bedrooms and sea views are amazing, the dining rooms are so very modern and the food was amazing, also the Chinese restaurant again with seaviwes, I loved the swimming pool, so slick. We used the casino, bingo and the slots, everything you need in one building defo booking again
Stayed 3 nights in Jul 2025

10/10 Excellent

John Eddward

Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly and helpful. Room cleaned often
Stayed 7 nights in Jul 2025

4/10 Poor

Martina

Stayed 3 nights in Jul 2025

6/10 Okay

Cynthia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole hotel needs a major renovation
Stayed 2 nights in Jul 2025

6/10 Okay

Marcus

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hot and dated accommodation. The whole building and surrounding facilities need a revamp
Stayed 3 nights in Jul 2025

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shabby from outside noise most of night from fans at back of hotel Bar is modern Breakfast self service plenty of choice Pool and spa area well kept was lovey till 6 boys came in jumping in the pool jumping on each other and screaming echoed round the whole area no adult supervision prob about 10 yrs old
Stayed 2 nights in Jul 2025

10/10 Excellent

Anna Bella

Stayed 3 nights in Jul 2025

6/10 Okay

Melanie

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel has a fantastic location overlooking Douglas bay. The towels were good quality & size. Most staff were very nice, apart from the person who checked me in, who came across as moody! Rooms at the back get very hot on a sunny day and with no air con, the room fan is not enough. With the window open there is quite a bit of noise from the car park at the back and people leaving the casino late at night making sleep difficult. There were only 2 plug sockets and none near the beds, so difficult when trying to charge 2 devices, and have the fan on and hair straighteners on at the same time! The WiFi was poor so I mostly used my UK data. If booking again, I'd insist on a sea view room which are in the shade in the afternoon.
Stayed 9 nights in Jul 2025

4/10 Poor

Michelle

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Nice pool and spa , Room - Carpet threadbare, Bed awfully hard and uncomfortable, shower not working Breakfast awful - coffee lukewarm, cooked items not great , pastries stale Not value for money for breakfast Underwhelmed by whole experience
Stayed 1 night in Jul 2025

2/10 Terrible

John

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The web site does not show how outdated the hotel is, a major overhaul and upgrade required
Stayed 2 nights in Jul 2025

10/10 Excellent

Lloyd

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Excellent amenities
Stayed 1 night in Jul 2025

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a
Stayed 3 nights in Jul 2025

10/10 Excellent

Gordon

Liked: Cleanliness
Stayed 1 night in Jul 2025

8/10 Good

Philip

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

roland, auburn

Disliked: Cleanliness, amenities, property conditions & facilities
It’s been 15 years since I stayed at a hotel in the British Isles and things have not improved. The rest of the world has moved on. The eastern European woman that checked me in was fast, friendly and efficient. The local woman that checked me out was typically surly and uninterested. The room was dirty. In particular there was dirty water in the kettle which was discoloured and may have been there for weeks rather than days. This is a health hazard. In addition, they were seagull poo covering us substantial portion of the window both inside and outside! The bathroom was poor with a small quantity of lukewarm water, so I ended up taking a shallow bath.
Stayed 1 night in Jul 2025

6/10 Okay

Lisa

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities

Tired decor

The bathroom was a problem- couldn’t run a bath as the tap was faulty. Toilet flush button required some strength to push. Nescafé on hospitality tray- stuck in the 70s… All in all, this hotel needs a revamp.
Stayed 2 nights in Jul 2025

2/10 Terrible

elaine

Disliked: Staff & service, property conditions & facilities, room comfort

Not the greatest

This hotel is really outdated. There isn't any AC, the walls are really thin, musty, our toilet was broken, the furniture is run down, in dire need of upgrades. Most of the buildings in IOM are old, but for the price, there needs to be upgrades. The breakfast buffet is average, it was just convenient for us.
Stayed 1 night in Jun 2025

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 2 nights in Jun 2025

6/10 Okay

Jamie, Reno

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location is perfect right on the Promenade waterfront. Everything is within walking distance to The Strand for shopping and dining. Very friendly staff. The hotel is clean and safe but definitely very old and frumpy. In need of repair & updating.
Stayed 1 night in May 2025

10/10 Excellent

Mr Nigel

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Exactly what we wanted plenty to do and good food
Stayed 4 nights in May 2025

8/10 Good

christine

Liked: Amenities, property conditions & facilities
Nice situated property, enjoyed swimming pool,
Stayed 2 nights in May 2025

8/10 Good

Benjamin

Business traveler
Liked: Staff & service
.
Stayed 2 nights in May 2025