See all properties

Best Western Palace Hotel & Casino

4.0 star property
Beachfront, with indoor pool

Choose dates to view prices

Photo gallery for Best Western Palace Hotel & Casino

On the beach
Indoor pool, sun loungers
2 restaurants, breakfast served
Exterior
In-room safe, desk, iron/ironing board, free WiFi

Popular amenities

  • Parking available
  • Bar

Explore the area

Map
Central Promenade, Douglas, England, IM2 4NA
  • Douglas Beach
    ‪1 min walk‬
  • Palace Casino
    ‪1 min walk‬
  • Tynwald
    ‪19 min walk‬
  • Isle of Man (IOM)
    ‪16 min drive‬

Book today, save on your next hotel stay

It's that easy when you're a member of Orbitz Rewards. It's free to join!

Room options

View all photos for Standard Room, 2 Twin Beds, Non Smoking, Sea View

Standard Room, 2 Twin Beds, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Twin Beds, Non Smoking, Sea View

8.0 out of 10
Very good
(9 reviews)
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Sea View

Deluxe Room, 1 King Bed, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Non Smoking, Sea View

7.8 out of 10
Good
(11 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Suite, 1 King Bed, Non Smoking

  • 172 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

View from room

Standard Room, 1 Double Bed, Non Smoking

7.2 out of 10
Good
(13 reviews)
  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Twin Beds, Non Smoking

7.0 out of 10
Good
(8 reviews)
  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking, Sea View

Standard Room, 1 Double Bed, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking, Sea View

7.4 out of 10
Good
(9 reviews)
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Douglas

Best Western Palace Hotel & Casino places you next to Douglas Beach and Palace Casino. This 133-room, 4-star hotel has a full-service spa, a casino, and 2 restaurants.

What's nearby

  • Douglas Beach - 1 min walk - 0.1 miles
  • Palace Casino - 1 min walk - 0.1 miles
  • Gaiety Theatre - 13 min walk - 0.7 miles
  • Tynwald - 19 min walk - 1.0 mile
  • Manx Museum - 19 min walk - 1.0 mile

Getting around

  • Douglas Ferry Station - 7 min drive
  • Snaefell Mountain Railway Bungalow Station - 13 min drive
  • Isle of Man (IOM) - 23 min drive

Restaurants

  • ‪Jaks Bar & Steakhouse - ‬15 min walk
  • ‪The Woodbourne - ‬20 min walk
  • ‪Terrace Chippy & Diner - ‬20 min walk
  • ‪Victoria Grill - ‬3 min drive
  • ‪Sam Webbs - ‬13 min walk

About this property

Best Western Palace Hotel & Casino

Beachfront, with indoor pool
Guests of Best Western Palace Hotel & Casino have access to a full-service spa, a casino, and an indoor pool. Self parking is offered for GBP 4 per day. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this beach hotel include a gym, a sauna, and free WiFi in public areas.
Guests can expect to find free WiFi and LED TVs with digital channels. Bathrooms offer hair dryers and free toiletries. Coffee makers, safes, and ironing boards are other standard amenities.
An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa.

Languages

English, Filipino, French, Italian, Polish, Portuguese, Spanish

Similar properties

Interior

The Empress Hotel

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Business services
8.4 out of 10, Very Good, 823 reviews
$156 nightly
The price is $164
Aug 18 - Aug 19
Total includes taxes and fees
The Empress Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 4 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: GBP 12.95 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Paragon Restaurant

Things to do

  • Casino
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • On the beach
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1965

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately GBP 12.95 per person
  • Self parking fee: GBP 4 per day
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

BEST WESTERN Palace Casino
BEST WESTERN Palace Casino Douglas
BEST WESTERN Palace Hotel
BEST WESTERN Palace Hotel & Casino
BEST WESTERN Palace Hotel & Casino Douglas
BEST WESTERN Palace Hotel Casino
BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas
Best Western Palace Hotel And Casino
Best Western Palace Hotel Douglas
Best Western & Casino Douglas
Best Western Palace Hotel Casino Douglas
Best Western Palace Hotel & Casino Hotel
Best Western Palace Hotel & Casino Douglas
Best Western Palace Hotel & Casino Hotel Douglas

Frequently asked questions

What is there to do around Best Western Palace Hotel & Casino?

This hotel is located in Douglas, just steps from Douglas Beach and Palace Casino, and within a short walk of Douglas Bay Horse Tramway. You'll also find Gaiety Theatre and Manx Museum less than a mile away.

Is parking available on site at Best Western Palace Hotel & Casino?

Yes, parking is offered for GBP 4 per day. Accessible parking is also available for guests.

Is there a spa available at Best Western Palace Hotel & Casino?

There is a full-service spa at this available for guests to enjoy at this hotel.

Does Best Western Palace Hotel & Casino include a casino at the property?

Yes, Best Western Palace Hotel & Casino has a casino.

Will I find an indoor pool at Best Western Palace Hotel & Casino?

Yes, this hotel has an indoor pool along with a hot tub.

What will couples enjoy most about a stay at Best Western Palace Hotel & Casino?

This beachfront hotel offers plenty of amenities for couples including an indoor pool, a bar, and an ocean-view restaurant.

Are there hot tubs at Best Western Palace Hotel & Casino?

Yes, this hotel has a spa tub.

Does Best Western Palace Hotel & Casino feature a restaurant that includes a breakfast menu?

Yes, Best Western Palace Hotel & Casino has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Best Western Palace Hotel & Casino allow pets to stay free of charge?

No, pets aren't allowed at Best Western Palace Hotel & Casino though service animals are welcome.

Does Best Western Palace Hotel & Casino have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Best Western Palace Hotel & Casino?

The closest major airport to Best Western Palace Hotel & Casino is Isle of Man (IOM), which is 9.8 mi away (23 minutes by car).

Are there rooms with balconies that I can book at Best Western Palace Hotel & Casino?

Yes, some guestrooms at Best Western Palace Hotel & Casino offer a balcony and may feature sea views.

Does Best Western Palace Hotel & Casino have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at Best Western Palace Hotel & Casino.

Best Western Palace Hotel & Casino Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 187 out of 890 reviews
Rating 8 - Good. 351 out of 890 reviews
Rating 6 - Okay. 234 out of 890 reviews
Rating 4 - Poor. 82 out of 890 reviews
Rating 2 - Terrible. 36 out of 890 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Very clean,ideally situated,friendly and helpful staff but boy does it need a referb !!!Worn carpets etc. Aside from that i would recomend it.
Stayed 1 night in Apr 2025

8/10 Good

Harsh

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, room comfort
It was good.
Stayed 3 nights in Apr 2025

8/10 Good

Richard

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

2/10 Terrible

Ken

Stayed 2 nights in Apr 2025

6/10 Okay

Kevin

Business traveler
Liked: Cleanliness, staff & service, room comfort

March 2025 visit

Good service, hotel and facilities (espially showers) coyld donwith modernising
Stayed 1 night in Mar 2025

2/10 Terrible

Niamh

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor

Really poor service throughout. Hotel is tired and very dated. Staff were unwilling to help particularly over the phone. Won’t be returning.
Stayed 1 night in Mar 2025

4/10 Poor

Niamh

Stayed 1 night in Mar 2025

10/10 Excellent

Motocom Ltd

Stayed 4 nights in Mar 2025

4/10 Poor

Michael Charles

Traveled with partner
Disliked: Cleanliness
most staff were good and friendly receptionist was not helpful at all whole interior was tired carpets badly worn in places 2 phones in room only one worked on trying no one answered anyway neither of them worked in emergency they would have been useless bed linen and replenishment of tea/ coffee every third day was an inconvenience
Stayed 3 nights in Mar 2025

4/10 Poor

Niamh

Business traveler
Disliked: Staff & service, property conditions & facilities

Tired and dated

This hotel needs a significant upgrade. It’s very tired and dated. Staff were stretched and therefore less helpful that what you’d expect especially on the phone prior to booking as if anything requested was a bother to them. I won’t be returning.
Stayed 1 night in Mar 2025

8/10 Good

Douglas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whilst it may feel a little dated and can be a little noisy in the evening, the facilities are good, and well kept. The beds were firm but comfortable and the pool & spa were very enjoyable. It’s also well positioned over the bay and within easy walk of the heart of Douglas.
Stayed 2 nights in Mar 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Feb 2025

8/10 Good

Abu

Stayed 2 nights in Dec 2024

8/10 Good

Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food was very poor
Stayed 2 nights in Jan 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not great hotel

Best western - [ ] Rude and unfriendly front desk staff - [ ] The hotel cards are awful and get deactivated immediately - [ ] Friendly manger- said it’s been updated coming in 12 months? - [ ] Whole hotel- Aged, ripped carpets - [ ] Rooms- haven’t been updated in 20 years - [ ] Poor photos on websites - [ ] Why twin rooms? They should have doubles? - [ ] There should be off season, tourist discounts - [ ] The irons are old and dated - [ ] You need to give a cash deposit for the towels at the pool - [ ] The hotel keys get deactivated all the time - [ ] Broken shower rod hangers - [ ] Dirty bath mat - [ ] WiFi- no internet connection- 1-2 bars, slow- mentioned something on December 11 and he mentioned because there’s a lot of people in the hotel. Which obviously makes no sense. - [ ] Sheets dirty, Hairs in the bed - [ ] Carpets in the hall are ripped, they used tape that peeled - [ ] Dirty cups, when they turned the room over
Stayed 4 nights in Dec 2024

10/10 Excellent

PAUL, Isle of Man

Stayed 1 night in Dec 2024

8/10 Good

Calum

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Nice enough

Nice enough hotel but dated round the edges Wifi in need of an upgrade too
Stayed 2 nights in Dec 2024

8/10 Good

Carol

Stayed 2 nights in Nov 2024

10/10 Excellent

Kenny, Leicester

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally located
Stayed 1 night in Oct 2024

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Nov 2024

8/10 Good

Brian

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated that this hotel was a walkable distance from a handful of things to do, like shopping and the Manx museum. I also appreciated that they had a well kept pool and on the facilities.
Stayed 4 nights in Nov 2024

10/10 Excellent

Paul

Liked: Staff & service, room comfort
Hotel price was good, staff were excellent
Stayed 2 nights in Nov 2024