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Best Western Palace Hotel & Casino

4.0 star property

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Photo gallery for Best Western Palace Hotel & Casino

Bar (on property)
Fitness facility
On the beach
Spa
Standard Room, 1 Double Bed, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot tub
  • Free WiFi
  • Gym

Explore the area

View in a map
Central Promenade, Douglas, England, IM2 4NA
  • Place, Douglas Beach
    ‪1 min walk‬
  • Place, Palace Casino
    ‪1 min walk‬
  • Place, Douglas Bay Horse Tramway
    ‪9 min walk‬
  • Airport, Isle of Man (IOM)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking

7.4 out of 10
Good
(17 reviews)
  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Twin Beds, Non Smoking

7.4 out of 10
Good
(11 reviews)
  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Room, 1 Double Bed, Non Smoking, Sea View

Standard Room, 1 Double Bed, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking, Sea View

7.4 out of 10
Good
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds, Non Smoking, Sea View

Standard Room, 2 Twin Beds, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Twin Beds, Non Smoking, Sea View

8.0 out of 10
Very good
(9 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Sea View

Deluxe Room, 1 King Bed, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Non Smoking, Sea View

8.0 out of 10
Very good
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Suite, 1 King Bed, Non Smoking

  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Douglas

Best Western Palace Hotel & Casino places you next to Douglas Beach and Palace Casino. This 133-room, 4-star hotel has a full-service spa, a casino, and 2 restaurants.

What's nearby

  • Douglas Beach - 1 min walk - 0.0 miles
  • Palace Casino - 1 min walk - 0.1 miles
  • Douglas Bay Horse Tramway - 9 min walk - 0.5 miles
  • Gaiety Theatre - 13 min walk - 0.7 miles
  • Manx Museum - 19 min walk - 1.0 mile

Getting around

  • Douglas Ferry Station - 9 min drive
  • Snaefell Mountain Railway Bungalow Station - 13 min drive
  • Isle of Man (IOM) - 23 min drive

Restaurants

  • ‪Jaks Bar & Steakhouse - ‬15 min walk
  • ‪Frank Matcham’s - ‬11 min walk
  • ‪Henderson & Glass - ‬15 min walk
  • ‪Terrace Chippy & Diner - ‬17 min walk
  • ‪The Woodbourne - ‬19 min walk

About this property

Best Western Palace Hotel & Casino

Guests of Best Western Palace Hotel & Casino have access to a full-service spa, a casino, and an indoor pool. Self parking is offered for GBP 4 per day. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this beach hotel include a gym, a sauna, and free WiFi in public areas.
Guests can expect to find free WiFi and LED TVs with digital channels. Bathrooms offer hair dryers and free toiletries. Coffee makers, safes, and ironing boards are other standard amenities.
An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa.

Similar properties

Interior
The Sefton
Douglas
  • Pool
  • Free WiFi
  • Restaurant
  • Gym
8.4 out of 10, Very Good, 604 reviews
$117 nightly
The price is $123
Jun 20 - Jun 21
Total with taxes and fees
The Sefton

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 4 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: GBP 12.95 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Paragon Restaurant

Things to do

  • Casino
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • On the beach
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1965

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately GBP 12.95 per person
  • Self parking fee: GBP 4 per day
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

BEST WESTERN Palace Casino

BEST WESTERN Palace Casino Douglas

BEST WESTERN Palace Hotel

BEST WESTERN Palace Hotel & Casino

BEST WESTERN Palace Hotel & Casino Douglas

BEST WESTERN Palace Hotel Casino

BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas

Best Western Palace Hotel And Casino

Best Western Palace Hotel Douglas

Best Western & Casino Douglas

Best Western Palace Hotel Casino Douglas

Best Western Palace Hotel & Casino Hotel

Best Western Palace Hotel & Casino Douglas

Best Western Palace Hotel & Casino Hotel Douglas

Frequently asked questions

What is there to do around Best Western Palace Hotel & Casino?

This hotel is located in Douglas, just steps from Douglas Beach and Palace Casino, and within a short walk of Douglas Bay Horse Tramway. You'll also find Gaiety Theatre and Manx Museum less than a mile away.

How much does it cost to stay at Best Western Palace Hotel & Casino?

As of May 20, 2026, prices found for a 1-night stay for 2 adults at Best Western Palace Hotel & Casino on May 21, 2026 start from $125, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Best Western Palace Hotel & Casino?

Yes, parking is offered for GBP 4 per day. Wheelchair-accessible parking is also available for guests.

Is there a spa available at Best Western Palace Hotel & Casino?

There is a full-service spa at this available for guests to enjoy at this hotel.

Does Best Western Palace Hotel & Casino include a casino at the property?

Yes, Best Western Palace Hotel & Casino has a casino.

Will I find an indoor pool at Best Western Palace Hotel & Casino?

Yes, this hotel has an indoor pool along with a hot tub.

Is Best Western Palace Hotel & Casino good for couples?

This beachfront hotel offers plenty of amenities for couples including an ocean-view restaurant, an indoor pool, and a bar/lounge.

Are there hot tubs at Best Western Palace Hotel & Casino?

No, but guests can enjoy a steam room at this hotel.

Does Best Western Palace Hotel & Casino feature a restaurant that includes a breakfast menu?

Yes, Best Western Palace Hotel & Casino has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Best Western Palace Hotel & Casino allow pets to stay free of charge?

No, pets aren't allowed at Best Western Palace Hotel & Casino though service animals are welcome.

Are there connecting rooms at Best Western Palace Hotel & Casino?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to Best Western Palace Hotel & Casino?

The closest major airport to Best Western Palace Hotel & Casino is Isle of Man (IOM), which is 9.6 mi away (23 minutes by car).

Can I book a room with a balcony at Best Western Palace Hotel & Casino?

Yes, some guestrooms at Best Western Palace Hotel & Casino offer a balcony and may feature sea views.

Does Best Western Palace Hotel & Casino have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at Best Western Palace Hotel & Casino.

Best Western Palace Hotel & Casino Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 206 out of 953 reviews
Rating 8 - Good. 371 out of 953 reviews
Rating 6 - Okay. 251 out of 953 reviews
Rating 4 - Poor. 88 out of 953 reviews
Rating 2 - Terrible. 37 out of 953 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

Agnieszka

Disliked: Staff & service
window was broken, do it was cold in the room. Breakfast was ok. check in Staff could be nicer
Stayed 4 nights in Feb 2026

8/10 Good

David

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
As everyone else says, the exterior of the hotel is very dated, as is the reception. However, what really matters is the room, the bed, the food, the facilities and the location, and overall they were all good for the price. We had a sea view room and it gave us just that - perhaps not the biggest and yes the electrical sockets were only available on the desk with no USBs etc, but otherwise it had a hot radiator and the carpet felt quite new/comfortable underfoot plus there was a bath which filled quickly - though it was about three quarter size. There was a safe in the room should you need it but about half the normal size. There was a narrow balcony too, but enough to stand on and look over the sea. The gym, pool and jacuzzi are quite reasonable for a hotel, with the gym split between two rooms (cardio and resistance/weights), the pool a reasonable size and the jacuzzi almost too warm. The sauna was unfortunately split by sex and located in the changing rooms; though others might prefer it this way. Overall the staff in the hotel were great and friendly - special shout out to those in the restaurant who went out of their way to be helpful, though the receptionist who checked us in had all the warmth and charisma of a robot. Locationwise it is right on the sea front so great, and there is a good size free car park. Wifi worked fine from our room, and was giving 150Mbps down/100Mbps up. Would be good if the hotel was given an update, but would definitely stay there again.
Stayed 2 nights in Jan 2026

4/10 Poor

michael

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness
No hot water after 11pm
Stayed 4 nights in Jan 2026

8/10 Good

Arkadiusz Lukasz

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Some renovations were taking place which didn’t allowed to use sauna, some inconvenience with dining room. We were happy with are stay.
Stayed 2 nights in Jan 2026

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, amenities
The whole place could do with a lick of paint and a bit of modernisation, but nice clean and spacious room, with clean bathroom. Great breakfast with friendly, helpful staff. Nice pool area and big (sports) bar, serving good pub grub. Great sea views from the pool and bar.
Stayed 2 nights in Jan 2026

6/10 Okay

Caroline

Stayed 2 nights in Dec 2025

8/10 Good

Nigel

Liked: Cleanliness, amenities
Good stay, clean room, courteous staff. Tired entrance from the front gives a poor first impression.
Stayed 1 night in Dec 2025

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach view was excellent with sliding door. No breakfast.
Stayed 1 night in Dec 2025

6/10 Okay

Stephen

Liked: Cleanliness, amenities
Toilet in room did not flush. Until the morning, cold tap dispensed only warm water. Room was otherwise fine. Hotel a bit dilapidated. Been staying there for 30 years on and off. Needs a makeover. Will try somewhere else next time.
Stayed 1 night in Dec 2025

10/10 Excellent

Philip

Stayed 1 night in Dec 2025

4/10 Poor

Ed

Stayed 2 nights in Nov 2025

8/10 Good

patrick

Stayed 2 nights in Nov 2025

8/10 Good

Hugh

Stayed 4 nights in Nov 2025

10/10 Excellent

Stuart

Business traveler
Liked: Cleanliness, staff & service, room comfort
The room i had room 310 was constantly noisey due to the ducting on the roof had to buy some ear plugs to cope with it Other than that cant fault anything else excellent value for money
Stayed 3 nights in Nov 2025

8/10 Good

Phillip

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Did not have breakfast Staff very good and helpful Room clean but they are in need of complete refurbishment Evening meal very good
Stayed 4 nights in Oct 2025

4/10 Poor

Phillip

Disliked: Property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Tracy

Stayed 1 night in Oct 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service
A pleasant stay
Stayed 3 nights in Oct 2025

6/10 Okay

NEIL BENJAMIN

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Hotel public areas - very shabby in parts particularly foyer. Issue with toilet in room which was reported but no follow up from staff. Big groups took priority in hotel. Room however was clean and comfortable.
Stayed 3 nights in Oct 2025

8/10 Good

Raymond, Skelmersdale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel fantastic Seaview room good restaurant and breakfast operations easy on site parking
Stayed 4 nights in Sep 2025

6/10 Okay

Hannah

Traveled with family
Liked: Staff & service
Very dated, rooms small. staff lovely, pool nice. Breakfast very good value
Stayed 2 nights in Sep 2025

6/10 Okay

Paul

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Very dated & could do with being knocked down, more of a motel than a hotel. Room very clean just old fashioned, reception staff all friendly. Room noisy due to being just above the main extraction system for I suspect the kitchens.
Stayed 2 nights in Sep 2025

6/10 Okay

SOHAIL

Traveled with group
Disliked: Property conditions & facilities
The room was clean and comfortable . The hotel needs a make over. It's need modernising and a refurb. The breakfast staff lovely as they are are over whelmed who large parties are in . You need more staff . We had dinne run the restaurant one night. Service and food were very nice and good value for money.
Stayed 3 nights in Sep 2025

10/10 Excellent

Janis

Stayed 2 nights in Sep 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
see ratings
Stayed 2 nights in Sep 2025