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Sonesta ES Suites Auburn Hills Detroit

3.0 star property
Hotel in Auburn Hills with free breakfast and a 24-hour fitness center

Choose dates to view prices

Photo gallery for Sonesta ES Suites Auburn Hills Detroit

Lobby
Egyptian cotton sheets, premium bedding, pillowtop beds, desk
Lobby
Exterior
BBQ/picnic area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
2050 Featherstone Rd, Auburn Hills, MI, 48326
  • Place, Chrysler LLC Headquarters
    ‪2 min drive‬
  • Place, Oakland University
    ‪3 min drive‬
  • Place, Great Lakes Crossing Outlets
    ‪7 min drive‬
  • Airport, Detroit, MI (DTW-Detroit Metropolitan Wayne County)
    ‪49 min drive‬

Room options

View all photos for Superior Suite, Multiple Beds

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Superior Suite, Multiple Beds

9.0 out of 10
Wonderful
(4 reviews)
  • 775 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Superior Suite, Multiple Beds

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Superior Suite, Multiple Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 775 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 1 King Bed with Sofa bed

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Suite, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Suite, 2 Double Beds

  • 550 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Superior Studio Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Superior Studio Suite, 1 King Bed

7.4 out of 10
Good
(37 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Hearing, Roll-In Shower)

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Studio Suite, 1 King Bed, Accessible (Hearing, Roll-In Shower)

  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Tub)

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Studio Suite, 1 King Bed, Accessible (Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Hearing)

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Suite, 1 King Bed, Accessible (Hearing)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Tub)

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Suite, 1 King Bed, Accessible (Tub)

  • 500 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Tub)

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Suite, 2 Queen Beds, Accessible (Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Superior Suite, Multiple Beds, Accessible (Hearing)

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Superior Suite, Multiple Beds, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 775 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Suite, Multiple Beds, Accessible (Roll-In Shower)

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Superior Suite, Multiple Beds, Accessible (Roll-In Shower)

  • 775 sq ft
  • 1 bedroom
  • Sleeps 8
  • 3 King Beds

View all photos for Superior Suite, Multiple Beds, Accessible (Tub)

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Superior Suite, Multiple Beds, Accessible (Tub)

  • 775 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Hearing)

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Studio Suite, 1 King Bed, Accessible (Hearing)

  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Auburn Hills

Sonesta ES Suites Auburn Hills Detroit places you within 2 miles (3 km) of Oakland University and Chrysler LLC Headquarters. This 3-star hotel has 118 rooms and welcomes guests with free breakfast, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Chrysler LLC Headquarters - 2 min drive - 1.6 miles
  • Oakland University - 3 min drive - 1.6 miles
  • Great Lakes Crossing Outlets - 7 min drive - 7.3 miles
  • Ford Field - 29 min drive - 33.7 miles
  • Huntington Place - 31 min drive - 34.7 miles

Getting around

  • Pontiac Station - 6 min drive
  • Pontiac, MI (PTK-Oakland County Intl.) - 17 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪Albert's Coney Grill - ‬1 min walk
  • ‪White Castle - ‬3 min drive
  • ‪Taco Bell - ‬16 min walk
  • ‪Starbucks - main concourse - ‬4 min drive

About this property

Sonesta ES Suites Auburn Hills Detroit

Hotel in Auburn Hills with free breakfast and a 24-hour fitness center
At Sonesta ES Suites Auburn Hills Detroit, guests have access to a 24-hour gym, free WiFi in public areas, and a business center. There's free parking if you drive. The front desk is staffed 24 hours a day to help with luggage storage and dry cleaning/laundry. Additional amenities include a seasonal outdoor pool, laundry facilities, and a TV in a common area.
Guests can expect free WiFi and LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with Egyptian cotton sheets ensure a restful night. Other amenities include kitchens, sitting areas, and refrigerators. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 8:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Business center

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Stovetop
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 15 to May 31:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per accommodation, per week (maximum USD 150.00 per stay)
  • 2 total pets
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 4 kids 17 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 100 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 75 per accommodation, per week (maximum USD 150.00 per stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property is professionally cleaned
  • Check-in: 4 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May 31 to September 06.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Auburn Hills Suites
Sonesta Auburn Hills
Sonesta Auburn Hills ES Suites Detroit
Sonesta ES Auburn Hills
Sonesta ES Suites Auburn Hills
Sonesta ES Suites Detroit
Sonesta ES Suites Detroit Aparthotel
Sonesta ES Suites Detroit Aparthotel Auburn Hills
Sonesta ES Suites Detroit Auburn Hills
Sonesta Suites Auburn Hills
Sonesta ES Suites Auburn Hills Detroit Aparthotel
Sonesta ES Suites Auburn Hills Detroit
Sonesta ES Suites Auburn Hills Detroit Hotel
Sonesta ES Suites Auburn Hills Detroit Auburn Hills
Sonesta ES Suites Auburn Hills Detroit Hotel Auburn Hills

Frequently asked questions

Is free cancellation available at Sonesta ES Suites Auburn Hills Detroit?

Sonesta ES Suites Auburn Hills Detroit provides free cancellation on select room rates. For more details, review the cancellation policy on Orbitz.

What is there to do near Sonesta ES Suites Auburn Hills Detroit?

This hotel is located in Auburn Hills, close to Great Lakes Crossing Outlets, Chrysler LLC Headquarters, and Meadow Brook Hall. You'll also find The Crofoot and Meadow Brook Theatre within a short drive.

Is parking available on site at Sonesta ES Suites Auburn Hills Detroit?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Sonesta ES Suites Auburn Hills Detroit have a casino on the premises?

No, Sonesta ES Suites Auburn Hills Detroit doesn't have a casino.

Will I find an indoor pool at Sonesta ES Suites Auburn Hills Detroit?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool will be open from May 31 until September 06.

What will couples enjoy most about a stay at Sonesta ES Suites Auburn Hills Detroit?

Couples staying at this hotel will appreciate amenities like a pillowtop mattress and a kitchen as well as a seasonal outdoor pool.

Are there hot tubs at Sonesta ES Suites Auburn Hills Detroit?

No, this hotel doesn't have a spa tub.

Does Sonesta ES Suites Auburn Hills Detroit have a restaurant with a breakfast menu?

Sonesta ES Suites Auburn Hills Detroit offers free buffet breakfast each morning though there is no restaurant.

Will Sonesta ES Suites Auburn Hills Detroit allow pets to stay for free?

Although they can't stay for free, pets are welcome at Sonesta ES Suites Auburn Hills Detroit for a fee of USD 75 per accommodation, per week.

Are there connecting rooms at Sonesta ES Suites Auburn Hills Detroit?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Sonesta ES Suites Auburn Hills Detroit?

The closest major airport to Sonesta ES Suites Auburn Hills Detroit is Pontiac, MI (PTK-Oakland County Intl.), which is 10.6 mi away (17 minutes by car). Another top airport is Detroit, MI (DET-Coleman A. Young Municipal), which is around 20.7 mi away.

Are there rooms with balconies at Sonesta ES Suites Auburn Hills Detroit?

No, at Sonesta ES Suites Auburn Hills Detroit, there aren't any guestrooms that list a balcony.

Sonesta ES Suites Auburn Hills Detroit Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 506 out of 1001 reviews
Rating 8 - Good. 240 out of 1001 reviews
Rating 6 - Okay. 123 out of 1001 reviews
Rating 4 - Poor. 68 out of 1001 reviews
Rating 2 - Terrible. 64 out of 1001 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Marlene

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room great for staying local attending Strand Theatre. Our room was missing soap at bathroom sink…receptionist gave us some. Found out in the morning we were also missing a coffee pot, but chose to just head out…informed desk when checking out.
Stayed 1 night in Oct 2025

4/10 Poor

Gary

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible. Smelly room that I asked to be cleaned in a 4 day stay and they didn't. Breakfast less than zero everything empty all the time, stale yesterday bread, weak coffee, dirty. The hotel is being used to house section eight and there's garbage outside doors in the hallway, people carrying on until all hours, they should not advertise as a normal business hotel because it's a mess.
Stayed 4 nights in Oct 2025

4/10 Poor

Matthew

Stayed 3 nights in Sep 2025

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A reasonably priced clean room.
Stayed 1 night in Sep 2025

6/10 Okay

Cynthia M

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
This property definitely needs updating. Painter’s tape held the baseboards together in the hallways. Even our room number on the door was hand written on a piece of tape. The elevator was disgusting - looked it hadn’t been cleaned in a long time. Room showed wear but was clean. Ran out of coffee at Saturday breakfast. Won’t stay here again.
Stayed 2 nights in Sep 2025

6/10 Okay

Rebecca

Stayed 1 night in Sep 2025

8/10 Good

Ashley

Traveled with partner
Liked: Amenities, property conditions & facilities
Nice little hotel. Could have used a good deep clean such as in the refrigerator and around baseboards. We were given the wrong room number that was already occupied but luckily the key didn't work so we had to go to the front to get that sorted out. I liked having the mini kitchen in the room. The breakfast was good. Beds were comfortable. Affordable stay. Overall a good experience.
Stayed 2 nights in Sep 2025

2/10 Terrible

Ralph

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
By far one of the worst hotel stays I’ve experienced in years of travel. Do not be deceived by the photos. The rooms felt dirty and damp. I’m not sure how old the beds were, but when I pulled back the bedding to the mattress cover, I was horrified to see yellow stains and long strands of black hair. Fortunately, the top sheet was clean enough. The bed itself was far too soft for my comfort, leaving me with sleepless nights and back pain throughout my four-day stay. The bathroom is the biggest area of concern. The tub is dangerously slippery, though the front desk does provide sealed suction mats. The bathroom vent was also coated with visible dust. On the positive side, the lobby was pleasant, the staff friendly, and the complimentary breakfast average. I suspect renovations are underway, which may improve things, but it doesn’t excuse the lack of cleanliness. The fact that a cluster of black thread sat outside my door for days—something I initially mistook for a cockroach—along with other debris, proves the floor was never vacuumed. In summary: do not waste your money here. You can find far better accommodations for the same price.
Stayed 4 nights in Sep 2025

8/10 Good

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities
Room was pretty clean. Bed was comfy. Elevator and halls are worn. Breakfast was ok. This is a solid 4 stars.
Stayed 1 night in Sep 2025

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Judy

Disliked: Cleanliness, staff & service

Needs improvement

We were looking forward to this trip. We stay in this hotel every year for an event in Auburn Hills & this year may have been the last year we stay here. First let me begin with the girl that checked me in, was that personal phone call so important that you couldn’t call them back after you helped me? Never went over anything other than the extra $100, & nothing else. Good thing I’ve stayed there before. This I told the girl at check out…No shampoo, conditioner or shower gel in the containers on the wall. There were no small one in the room either. Good thing I bring my own. There was a lid from a cup visible from behind the dresser, no coffee pot in the room, & the dishwasher never stop running. She never wrote it down so I hope the next person that stays in 301 see this. Breakfast was over at 8:30 when it clearly states it’s over at 9:30 on weekdays. So we stopped down the road. My disappointment is with the lack of service, cleanliness & not being able to eat breakfast both mornings we stayed. We came down early & there was nothing or scraps to eat. Very disappointed.
Stayed 2 nights in Sep 2025

2/10 Terrible

Melissa

Stayed 1 night in Sep 2025

8/10 Good

Brittany, Freelton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful. Breakfast was outstanding. It was healthy and had so many great options. We liked the little courtyard for walking. We didn't have enough shower towels in our room when we arrived but the staff gave it to us when we asked. They were also helpful in getting a playpen for my Goddaughter. The room was decently clean but in wall corners, bathroom edges and the bathtub there was visible dirt. Nothing major. Fridge shelves had water all over them as if it looked like it was defrosting from a previous incident. We would stay again. I stayed at another Sonesta and had a worse experience so I am happy that this one was much better. Thank you.
Stayed 2 nights in Aug 2025

8/10 Good

Shannon

Traveled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
We had a two bedroom room. One of the rooms bathrooms had not been cleaned along with a few areas of the bedroom. When we let the staff know they sent in a person to clean it and all she did was empty the trash. The floor of the kitchen was also very sticky, and the countertop had not been wiped down in the kitchen. I get that they are understaffed, however they really need to do a better job of cleaning the rooms.
Stayed 2 nights in Aug 2025

6/10 Okay

Justin

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Marilyn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and friendly staff!

The room was VERY clean. Nice comfy couch to watch TV in the sitting room area. The kitchen was also very clean. There is a hot breakfast buffet with eggs, meat, cereal, breads, yogurt and a pancake maker. The pancakes were tasty and hot! There is some updating to the hallway base going on but the hallway had no mess. The hotel could use some updating but overall I was very pleased. This is the second time I’ve stayed here (3 days at a time) and will stay here again next business trip.
Stayed 3 nights in Aug 2025

10/10 Excellent

rosalie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Rooms have been renovated and updated. Very nice. Good breakfast. Nice staff. Very helpful
Stayed 2 nights in Aug 2025

6/10 Okay

James, Clarksville

The elevator on the property is in need of a deep clean, with stains on the door, the walls and the entry. Despite asking for body wash to be filled in the shower in my room, it was not during my 3-night stay, despite the front desk sharing that it was.
Stayed 3 nights in Aug 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend trip to Auburn Hills Michigan.

Stayed 2 nights in Aug 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Try the Hampton!

We had a late check in after a concert and I made the mistake of doing a quick google review check prior to booking. Initially, the reviews looked to be great which was hard to find in that area. Upon check in, the receptionist gave us keys to a room that was either occupied or dirty. So we trudged back and she seemed annoyed that she had to give us another room. The elevator was filthy and premises did not look very clean at all. We got settled into our room and ready for bed. When I flushed the toliet it started overflowing and water was shooting out from the tank. It immediately started flooding the bathroom so we grabbed our belongings and ran downstairs to tell reception. I told her she may want to call for help ASAP, but she slowly took us to another room instead and that toliet was plugged as well. Yikes! At this point, my kids were tired, scared and I asked if we could simply get a refund and leave. She said no, it had already processed. So we finally got into a room with a working toliet near the previous room which had completely flooded by the time we walked back by it. The guest underneath us also had water coming thru the ceiling. The entire situation was so unprofessional and sketchy. I kept telling myself we only had to sleep there! I will say the manager was very friendly and apologetic the next morning, I do feel bad for her but I'm upset I was not allowed to be refunded. $140 for one night in this hole was absolutely crazy.
Stayed 1 night in Aug 2025

10/10 Excellent

Kelvin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I accidentally booked the wrong place but was pleasantly surprised at the room given, the Manager was very nice and the room was perfect for what I needed.
Stayed 2 nights in Aug 2025

2/10 Terrible

Noriko

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible Experience

They overbooked our room and all rooms were booked on that day. So we had to go find another hotel. Front desk staff told us that we should try nearby hotel but did not help us to call to check availability or anything. The told us that it will be canceled once we canceled the reservation on hotels.com but ended up charging us even we did not stay. We had to drive back to the hotel on the next day to get our money back. We were lucky we were still nearby There is no compensation from them and they just blamed the hotels.com for the overbooking. On side note, we ended up staying at one of the Marriott hotel and explained why we ended up to the hotel and they told us that if it happened there, Marriott provide a room or if all rooms booked, they pays for the another hotel as compensation. From now on we will only stay Marita hotel. We use hotel.com often and never have had this problem other than this hotel. This was terrible experience we never have had before and are disappointed in their customer service.
Stayed 1 night in Aug 2025

10/10 Excellent

Christen, Buffalo Grove

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

2/10 Terrible

Bryan

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Donald

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay - roomy and good breakfast but unfortunately laundry facilities need attention.
Stayed 1 night in Aug 2025

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