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"Needs refurbishing...dirty carpets"

"Yes"

"Let me start off by saying I mistakenly booked a smoking room which was on me. I should have been more diligent when reading the room description instead of just focusing on the price. That being said, when the desk manager told me it was a smoking room, naturally I was upset. I’d been driving for 14 hours so I was exhausted and irritated. The manager was very sympathetic to my issue but the rooms were all sold out. It was too late to cancel the room without being charged and when I called Expedia as he suggested, I was advised it was the hotel’s choice not to charge me. He never mentioned that. That was strike one. The room was absolutely disgusting smelling. The price was way too high for the state of the room. Strike two. And the guests in the adjoining room were super loud along with their television. I could hear every word of their conversation without even wanting to. I called the front desk and nothing was done about it which is bad because it was well after 11:00 pm. I couldn’t sleep all night. My grandson woke up with a sore throat and stuffy nose just from the amount of cigarette stench. And that, folks, is strike three. I will not be re-visiting this establishment."