2/10 Terrible
Jarritt
Feb 9, 2026
Was turned away at the desk at about 7:30pm. Was told even though I reserved online they were overbooked and there wasn't any rooms. She said they have people extend and that puts them over. She said she called but she had the wrong number and they did not try to use hotel.com's messenger. Shocking to me she noted this HAPPENS REGULARLY. She had turned several away just this week. Also because I paid ahead I had to call and get a refund because they couldn't accommodate me. Which means I was out that money for a few days. I luckily had enough to cover another hotel but imagine your a family who has a long stay planned you get there 8 or later everyone is is tired and this happens and they DON'T have the money to just find a new hotel. Extended Stay. THIS MUST GET FIXED. I will not be booking an extended stay anytime soon as I know they can't be trusted.
Jarritt
Stayed 3 nights in Feb 2026
































