The parking garage was very tight and at least 5 vehicles had been broken into when we arrived (back windows were busted out). Once checked into our room, it smelled like smoke and felt like a motel. The lobby is updated but the sleeping rooms were bad.
Don't give them your credit card!!!! When you check in they ask for and swipe your credit card in case you want to charge something. When I checked out there was a charge on my card I didn't make. I called them and they redirected me to another department and I still haven't heard back from them. I have a feeling someone is stealing credit card information. It's a good location. It's right by the freeway so you won't have a problem getting around. I had no problem checking in. The lady was friendly and courteous. The lobby was nice, clean, and spacious and the bar was well stocked. The restaurant had only a few items and was overpriced but that was ok since there are other places to eat close by. I was under the impression that breakfast is included for 2 adults and 1 child but I saw that the breakfast cost around $20.00. I think that you have to get a voucher for the breakfast to be included. If that is the case, they should tell you that at check in. The hotel is outdated. It was a nice room. Clean and spacious but the walls are thin. So thin that you can hear every word of the people in the next room carrying on conversations. The toilet was loud and took a long time to fill up. The bed was comfortable and the pillows were really soft. The views are nice, depending on the floor you're staying on. The television lost signal a few times but that was during a storm. In all, it was a nice stay but I wouldn't recommend it.
Hotel was very clean and quiet clerk was very polite and helpful
My shower head did not work so I had to use a hose. The bathtub did not drain so I stood in water in a slippery tub. Ugh The phone did not work to call. A lamp is bent so hard it was falling over. The couch in the room was simply disgustingly dirty. The staff. So rude at every stop. Check in she was dismissive. Asked the bartender for silverware and he walked away. I stood there for a over 5 minutes and motioned to him, he so rudely said. Go to the kitchen. Dang Went to the kitchen. I tried to just grab utensils and this man stopped me and said. What are you doing? Yikes. I stated I needed silverware for my room he said, he would bring some. So mean. It was 11 minutes later and he brought me a plastic fork. I said. I need silverware for what I’m eating, he told me I could not take anything to my room. This is not the first time my stay at this location had the rudest staff. Whether I need a stiff drink or food. I am treated like a bother. I will request my crew and I not stay at this hotel anymore.
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The place had elegance which was nice.
Loved the hotel, didn’t like having to pay for parking though
Good stay!
Very tight parking spaces. Always a crowd at the elevators.. very few working.
Thanks for the stay
Best reception
Beautiful room. Courteous staff Good breakfast Enjoyed my stay at the hotel.
Sink didn’t drain, toilet paper holder broken, no free breakfast, no free parking, no complementary coffee on weekend, could clearly and loudly hear conversations from next door room🙁
Located in North Dallas within a 15-minute walk of Medical City Hospital, The Westin Dallas Park Central is within a few miles (5 km) of Richland College. This 536-room hotel has conveniences like a restaurant, an outdoor pool, and a 24-hour gym.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
32-inch LCD TVs come with pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in down comforters. Coffee makers, safes, and phones are also available.
At The Westin Dallas Park Central, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is available for USD 36 per night. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include meeting rooms, conference space, and a 24-hour business center.
The parking garage was very tight and at least 5 vehicles had been broken into when we arrived (back windows were busted out). Once checked into our room, it smelled like smoke and felt like a motel. The lobby is updated but the sleeping rooms were bad.
Don't give them your credit card!!!! When you check in they ask for and swipe your credit card in case you want to charge something. When I checked out there was a charge on my card I didn't make. I called them and they redirected me to another department and I still haven't heard back from them. I have a feeling someone is stealing credit card information. It's a good location. It's right by the freeway so you won't have a problem getting around. I had no problem checking in. The lady was friendly and courteous. The lobby was nice, clean, and spacious and the bar was well stocked. The restaurant had only a few items and was overpriced but that was ok since there are other places to eat close by. I was under the impression that breakfast is included for 2 adults and 1 child but I saw that the breakfast cost around $20.00. I think that you have to get a voucher for the breakfast to be included. If that is the case, they should tell you that at check in. The hotel is outdated. It was a nice room. Clean and spacious but the walls are thin. So thin that you can hear every word of the people in the next room carrying on conversations. The toilet was loud and took a long time to fill up. The bed was comfortable and the pillows were really soft. The views are nice, depending on the floor you're staying on. The television lost signal a few times but that was during a storm. In all, it was a nice stay but I wouldn't recommend it.
Dear Dion,Thank you for choosing us and for sharing your thoughtful review. We always want our guests to leave with a favorable impression of our hotel; therefore, we truly apologize for not meeting your expectations. We are very sorry for the inconvenience you encountered with the charges on your card. Your frustration is fully understandable, and we will address this appropriately. We also apologize for the disappointment you experienced with the quality of our accommodations; we will share your feedback with the appropriate individuals as we plan for the future. That said, we appreciate knowing you liked our well-maintained, spacious guestrooms with beautiful views and our signature Westin Heavenly Bed. It was also a pleasure reading about our intuitive associates, and the optimal location enhanced your stay. Thank you again for your patience, and we hope you will give us another opportunity to regain your trust the next time you are in the area.Sincerely,Chandler Vadra,General Manager
Hotel was very clean and quiet clerk was very polite and helpful
Dear Kendray,Thank you so much for taking the time to leave a review. We appreciate you choosing to stay with us and hope to have you back again soon!!Kind regards,Will AndersonFront Office Manager
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.
My shower head did not work so I had to use a hose. The bathtub did not drain so I stood in water in a slippery tub. Ugh The phone did not work to call. A lamp is bent so hard it was falling over. The couch in the room was simply disgustingly dirty. The staff. So rude at every stop. Check in she was dismissive. Asked the bartender for silverware and he walked away. I stood there for a over 5 minutes and motioned to him, he so rudely said. Go to the kitchen. Dang Went to the kitchen. I tried to just grab utensils and this man stopped me and said. What are you doing? Yikes. I stated I needed silverware for my room he said, he would bring some. So mean. It was 11 minutes later and he brought me a plastic fork. I said. I need silverware for what I’m eating, he told me I could not take anything to my room. This is not the first time my stay at this location had the rudest staff. Whether I need a stiff drink or food. I am treated like a bother. I will request my crew and I not stay at this hotel anymore.
Dear Terry,Thank you very much for taking the time to leave a review from your recent stay with us. Please accept our sincerest apologies for what you experienced. We hope that when you return to Dallas, you give us another opportunity to have you as our guest to provide you with a much better experience.Thanks again for taking the time to leave a review.Sincerely,Will AndersonFront Office Manager
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Dear Kimberly,Thanks so much for giving us such a high rating! We hope to have you back for another stay soon!!Kind regards,Will AndersonFront Office Manager
Dear Lauren,Thank you so much for the 5-star rating! Come back and visit us again soon!!Kind regards,Will AndersonFront Office Manager
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.
Dear Cinthya,Thanks for the 4-star review rating. We hope to have you back to provide you with a stay worthy of 5 stars!!Kind regards,Will AndersonFront Office Manager
The place had elegance which was nice.
Dear Terry,Thank you very much for you review and kind words about our hotel! Come back and visit us again soon!!Kind regards,Will AndersonFront Office Manager
Dear Joy, We appreciate your feedback and are disappointed to hear about the concerns regarding your recent visit to our hotel. We take your comments seriously and understand the importance of maintaining the trust of our guests. We aim to ensure the highest level of service and care for our guests and their property. Your input is valuable to us, and we thank you for bringing this matter to our attention. We hope you will change your mind and give us another opportunity to welcome you again when your travels bring you back to the area.Sincerely,Chandler Vadra,General Manager