4/10 Poor
Destinee
Traveled with family
Mar 4, 2024
Disliked: Staff & service, amenities
The entry lights in the rooms have motion sensors so it would not stay turned off. Once the air conditioner kicks on and the curtain moves, the light turns on. Very annoying. We also got locked out of our room because the battery died on the lock to our room. We missed our dinner reserations because we had no access to our stuff for several hours. They put us in another smaller room later that night after they used a crowbar to open our room to get our things. I asked about a refund and i was told their manager was unavailable to give a refund or discount. I also left a very expensive pair of shoes on the bed and they denied ever finding them even though i am certain i left them. We will not be back. The property is nice but the staff is terrible.
Destinee
Stayed 1 night in Mar 2024