2/10 Terrible
Anthony
Viaje en pareja
17 feb. 2026
Le gustó: Servicios
No le gustó: Limpieza
Watch your valuables!
Sadly we had a bad experience here.
After the cleaning of our room my girlfriend noticed that half of her expensive YSL perfume was missing.
We reported it to the manager Thu straight away in the morning. We also advised her that the cleaner had failed to replenish our room with water, tea and coffee. Thu told us that the cleaner had advised her that she had indeed replenished the room with water, tea and coffee but this was proved false when Thu inspected our room as proof.
Obviously it is very hard to prove she had taken the perfume due to having no cameras etc, but my girlfriend only uses it sparingly due to the cost and was 100% sure it had gone down by half a large bottle as she had used it before going out on valentines night. It is a sad situation as that bottle cost more than our total stay in Vietnam and has left a very bad taste.
It is clear that if the staff member has lied to her manager then she has most probably taken the perfume in a perfume atomizer.
Thu advised her managers but all that was offered was a late check out and some fruit by way of an apology. Sadly this was not sufficient to compensate our loss.
Anthony
Se hospedó 4 noches en febrero de 2026
