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Secrets Aura Cozumel - Adults Only - All Inclusive

4.5 star property

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Photo gallery for Secrets Aura Cozumel - Adults Only - All Inclusive

3 outdoor pools, sun loungers
Property video
On the beach, beach massages, scuba diving, snorkeling
Preferred Club Superior Junior Suite Ocean View King | Free minibar, in-room safe, individually decorated
Outdoor wedding area

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • All inclusive
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Carretera Costera Sur Km 12.99, Hotel Zone, Cozumel, QROO, 77600
  • Place, Paradise Beach
    ‪5 min walk‬
  • Place, Playa Mia Grand Beach and Water Park
    ‪15 min walk‬
  • Place, Mr. Sancho's Beach Club
    ‪15 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪29 min drive‬

Room options

View all photos for Junior Suite Ocean View King

Free minibar, in-room safe, individually decorated

Junior Suite Ocean View King

  • Sea view
  • 753 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View Swim Out King

Free minibar, in-room safe, individually decorated

Junior Suite Ocean View Swim Out King

  • Ocean view
  • 753 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Pool View King Bed

Free minibar, in-room safe, individually decorated

Junior Suite Pool View King Bed

  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Pool View Swim Out King

Junior Suite Pool View Swim Out King | Free minibar, in-room safe, individually decorated

Junior Suite Pool View Swim Out King

  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Pool View King

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Pool View King

  • 731 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front King

Preferred Club Junior Suite Ocean Front King | Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean Front King

  • Ocean view
  • 731 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

Preferred Club Junior Suite Ocean View King | Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View King

  • Partial ocean view
  • 731 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

Junior Suite Ocean View Double | Free minibar, in-room safe, individually decorated

Junior Suite Ocean View Double

  • Ocean view
  • 731 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View Swim Out King

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View Swim Out King

  • Partial ocean view
  • 731 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Pool View Double

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Pool View Double

  • 731 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Preferred Club Superior Junior Suite Ocean View King

Preferred Club Superior Junior Suite Ocean View King | Free minibar, in-room safe, individually decorated

Preferred Club Superior Junior Suite Ocean View King

  • Ocean view
  • 750 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Plunge Pool King

Preferred Club Junior Suite Ocean Front Plunge Pool King | Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean Front Plunge Pool King

  • Beach view
  • 790 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Terrace, Ocean View

In-room dining

Junior Suite, 1 King Bed, Terrace, Ocean View

  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Preferred Club Junior Suite Panoramic View King

  • Sleeps 2
  • 1 King Bed

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  • On private beach
  • Pool
  • All inclusive
  • Spa
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About the neighborhood

Cozumel

Paradise Beach is within a 5-minute walk of Secrets Aura Cozumel - Adults Only - All Inclusive while other popular sites like Mr. Sancho's Beach Club are within a 15-minute stroll. This 266-room, 4.5-star property welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 5 restaurants.

What's nearby

  • Arrecifes de Cozumel National Park - 3 min walk - 0.2 miles
  • Paradise Beach - 5 min walk - 0.3 miles
  • Playa Mia Grand Beach and Water Park - 15 min walk - 0.8 miles
  • Mr. Sancho's Beach Club - 15 min walk - 0.8 miles
  • San Francisco Beach - 6 min drive - 2.7 miles

Getting around

  • Cozumel Intl. Airport (CZM) - 24 min drive

Restaurants

  • ‪Beach Club - ‬5 min drive
  • ‪Market Café - ‬3 min walk
  • ‪Lobby Bar - ‬3 min drive
  • ‪Topaz Restaurant - ‬3 min drive
  • ‪El Patio Lobby Bar - ‬5 min drive

About this property

Secrets Aura Cozumel - Adults Only - All Inclusive

Guests of Secrets Aura Cozumel - Adults Only - All Inclusive have access to a full-service spa, 3 outdoor pools, and a gym. A stay here includes free valet parking. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this adults-only property include outdoor tennis courts, free WiFi in public areas, and meeting rooms.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers, designer toiletries, bathrobes, and slippers. Free minibar items, iPod docks, and sitting areas are other standard amenities.
2 outdoor tennis courts, a health club, and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Secrets Spa by Pevonia has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.

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Dreams Cozumel Cape Resort & Spa - All Inclusive
Cozumel
  • On private beach
  • Pool
  • All inclusive
  • Spa
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Barefoot Grill
  • Bordeaux
  • Gohan
  • Oceana
  • Windows

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Boat tours
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Kayaking
  • Personal motorized watercraft
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkeling
  • Volleyball
  • Windsurfing
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Pool loungers

Full-service spa

  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 4 floors
  • Banquet hall
  • Built in 2007
  • Smoking not allowed
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • iPod dock

Food and drink

  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available
  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a first aid kit.

Additional information about polices, regulations, and more:

  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Aura Cozumel Secrets

Aura Secrets Cozumel

Cozumel Secrets Aura

Secrets All Inclusive Cozumel

Secrets Aura All Inclusive

Secrets Aura Cozumel

Secrets Aura Cozumel All Inclusive

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Secrets Cozumel All Inclusive

Secrets Cozumel Aura

Aura Cozumel Grand Hotel Cozumel

Secrets Aura

Secrets Aura Cozumel All Inclusive All-inclusive property

Secrets Aura All Inclusive All-inclusive property

Secrets Aura Cozumel All Inclusive

Hotel Secrets Aura Cozumel - All Inclusive Cozumel

Secrets Aura Cozumel All Inclusive Hotel

Secrets Aura All Inclusive Hotel

Secrets Aura All Inclusive

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Hotel Secrets Aura Cozumel - All Inclusive

Secrets Aura Cozumel - All Inclusive Cozumel

Secrets Aura Cozumel Inclusive

Frequently asked questions

Will I find all-inclusive options at Secrets Aura Cozumel - Adults Only - All Inclusive?

Secrets Aura Cozumel - Adults Only - All Inclusive is an all-inclusive resort and rates come with buffet and à la carte meals plus many onsite activities. Activities include snorkeling, kayaking, and tennis.

How much does it cost to stay at Secrets Aura Cozumel - Adults Only - All Inclusive?

As of May 14, 2026, prices found for a 1-night stay for 2 adults at Secrets Aura Cozumel - Adults Only - All Inclusive on May 31, 2026 start from $358, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Secrets Aura Cozumel - Adults Only - All Inclusive?

Secrets Aura Cozumel - Adults Only - All Inclusive offers free cancellation on some room rates. For more details, review the cancellation policy on our site.

What is there to do near Secrets Aura Cozumel - Adults Only - All Inclusive?

This property is located in Cozumel, a short 5-minute walk from Paradise Beach and also 13 minutes on foot from Mr. Sancho's Beach Club. You'll also find San Francisco Beach and Palancar Beach within a short drive.

Will I be able to park at Secrets Aura Cozumel - Adults Only - All Inclusive?

Yes, valet and self parking are offered for free at the property. Wheelchair-accessible parking is also available for guests.

Is there a spa at Secrets Aura Cozumel - Adults Only - All Inclusive?

Secrets Spa by Pevonia is the property's spa and services include deep-tissue massages, sports massages, reflexology, and aromatherapy.

Does Secrets Aura Cozumel - Adults Only - All Inclusive have luxury amenities?

Yes, guests can indulge in luxuries such as 3 outdoor pools, an ocean-view restaurant, and beachside massages at this property.

Does Secrets Aura Cozumel - Adults Only - All Inclusive feature a casino?

No, Secrets Aura Cozumel - Adults Only - All Inclusive doesn't have a casino.

Is there an indoor pool at Secrets Aura Cozumel - Adults Only - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools.

Is Secrets Aura Cozumel - Adults Only - All Inclusive a good place to stay for couples?

This adults-only property offers many amenities for couples, including in-room massages as well as a beach and an ocean-view restaurant.

Are there hot tubs at Secrets Aura Cozumel - Adults Only - All Inclusive?

No, but guests can enjoy a sauna at this property.

Does Secrets Aura Cozumel - Adults Only - All Inclusive have a restaurant that serves breakfast?

Yes, Secrets Aura Cozumel - Adults Only - All Inclusive has 5 restaurants, and serves breakfast for a surcharge.

Does Secrets Aura Cozumel - Adults Only - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Secrets Aura Cozumel - Adults Only - All Inclusive though service animals are welcome.

Are there connecting rooms at Secrets Aura Cozumel - Adults Only - All Inclusive?

No, there aren't connecting guestrooms at this property.

How far is the airport from Secrets Aura Cozumel - Adults Only - All Inclusive?

The closest major airport to Secrets Aura Cozumel - Adults Only - All Inclusive is Cozumel Intl. Airport (CZM), which is 9.6 mi away (24 minutes by car).

Can I book a room with a balcony at Secrets Aura Cozumel - Adults Only - All Inclusive?

Yes, some guestrooms at this property offer either a furnished balcony and a furnished patio where guests can enjoy ocean and garden views.

Does Secrets Aura Cozumel - Adults Only - All Inclusive host weddings?

There are wedding services available at Secrets Aura Cozumel - Adults Only - All Inclusive if that's in your vacation plans.

Secrets Aura Cozumel - Adults Only - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 339 out of 1197 reviews
Rating 8 - Good. 243 out of 1197 reviews
Rating 6 - Okay. 296 out of 1197 reviews
Rating 4 - Poor. 169 out of 1197 reviews
Rating 2 - Terrible. 150 out of 1197 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

Reviews

6/10 Okay

Tammie Lynn

Traveled with partner
We had issues with our room. It smelled like mold. We also had no hot water the first night. The shower was dirty. Issues with the door had a large gap. No cleaning service for 2 days. Took us 2 days to get a different room after telling them again with all the issues not being resolved. Many guest had the same problems. We also had to wait 2hrs to get our room due to not having proper staff. After we were moved to a different room our out stayed improved. The resort is some what outdated but they are in the process of remodeling. The beach was wonderful as well as some of the staff.
Stayed 8 nights in Apr 2026

6/10 Okay

William

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The rooms need a remodel. The restaurants weren’t open much. Grounds were nice. There is a section of restaurants that are being remodeled and they said the rooms are next. We did enjoy the trip but the previous time we were there it was nicer.
Stayed 4 nights in Mar 2026

10/10 Excellent

Robert David

Stayed 7 nights in Feb 2026

4/10 Poor

Darwin Keith

Stayed 6 nights in Feb 2026

6/10 Okay

Lisa

Stayed 7 nights in Jan 2026

6/10 Okay

Margaret

Disliked: Amenities, property conditions & facilities
Outdated rooms. Restaurants require 90 minute wait to be seated. Old beach chairs and pool chairs
Stayed 7 nights in Feb 2026

4/10 Poor

Paul

Traveled with partner
Disliked: Amenities
I can't complain about the staff, over-all they were all friendly and did a good job. The maintenance of the ocean view swim out pool was horrible. The water is NOT circulated, the water doesn't reach the skippers and it is NOT cleaned daily. We arrived late Saturday, by Tuesday the pool had lots of debris (leaves, paper, dead bugs, etc) and it I didn't even want to go in the water, which is the main reason for paying for a swim out. It was finally "cleaned"/skimmed on Friday. The buffet was a continual letdown. Breakfast; constantly running out of cooked eggs and bacon. The pancakes were horrid. Lunch and dinner, some options, but only saw pasta on one day... pasta... the cheapest thing you can offer people that most want! Room was cleaned daily, chambermaid was friendly and did a good job. The person that delivered drinks was great, very generous with anything we asked for. Overall, the resort needs some updating.... there was paint over mold/dust in places... In all honesty, perhaps a change of management is needed to get this place to where it needs to be. OH, and stop shoving the "Preferred" packages down our throats... talked with several people about that... when we arrive at the resort, we're tired, thirsty, hungry! If we wanted the preferred, we'd have booked it, most of us are already at the top of our budget.
Stayed 7 nights in Jan 2026

4/10 Poor

David

Traveled with group
Disliked: Amenities, property conditions & facilities
The pools are not heated. Very cold. Preferred pool had no steps into pool. You had to climb a ladder in and out. Buffet has depressing atmosphere, extremely limited choices and often empty trays with grumpy service. The weather was too windy to sit on beach or outside dining and they had no plan B for accommodating guests. Concierge service provided no help. But I must give compliments to Avilcar the lobby man and Wendy in the coffee shop.
Stayed 10 nights in Jan 2026

6/10 Okay

Jennifer Lea

Liked: Amenities
Our first room had a terrible mold/mildew smell. E we tried to see if it would improve but did not. On day 3 we requested to be moved to rooms in a different building. They found a spot for us worth checking out of the current room in the morning and checking back in to the new rooms that afternoon when they were ready.
Stayed 7 nights in Jan 2026

6/10 Okay

Scott William

Stayed 5 nights in Feb 2026

6/10 Okay

Chad

Traveled with partner
Liked: Cleanliness
The resort itself is nice and the staff that works on the resort is super friendly and helpfull. The service was excellent 5 strar. Drinks were great. The food was OK nothing special about it. It was a struggle finding a lounger by the pool. Everyone would claim a lounger first thing in the morning put a towel on it and not use it for 3/4 of the day. I was on vacation did feel like i should be up at 5am to make sure i got a spot by the pool. Definitely could use more loungers by the pool at this resort.
Stayed 7 nights in Jan 2026

6/10 Okay

Mary

Traveled with group
Liked: Staff & service
The rooms were in good condition, and the staff were superb, but the hotel overall was in need of some TLC
Stayed 14 nights in Jan 2026

10/10 Excellent

Jordan

Stayed 5 nights in Jan 2026

6/10 Okay

Shaquana

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The bathrooms were rusty and painted over. The showers weren’t clean and the toilet kept leaking.
Stayed 4 nights in Jan 2026

6/10 Okay

Catherine

Stayed 2 nights in Jan 2026

8/10 Good

Paula

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely
Gorgeous sunsets
"Love" coffee
Beautiful water
Awesome entertainment
Stayed 10 nights in Jan 2026

8/10 Good

JOSEE

Stayed 3 nights in Jan 2026

8/10 Good

Kevin

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean and the staff did a great job of cleaning the room and keeping our frig restocked everyday. I stayed at Secrets in 2013, the place needs some updating but overall our stay was very good. All of the staff were very friendly and helpful. Wendy, the daily events leader was really good, she kept things lively everyday.
Stayed 6 nights in Jan 2026

6/10 Okay

Jennifer

Stayed 5 nights in Jan 2026

6/10 Okay

Neal, Airdrie

Stayed 14 nights in Jan 2026

8/10 Good

Bradley Lane

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was great, amenities were better than expected. The evening meals were great. Some of the mid-day eating spots were a little less than we expected. The beach, pier, and pools were amazing.
Stayed 7 nights in Jan 2026

6/10 Okay

Kimberly

Traveled with partner
Disliked: Amenities, property conditions & facilities
Staff was nice, rooms and facilities clean but in need of updates/repairs, pool water freezing cold, food was TERRIBLE and not much to do after 8 pm. Beach was great for snorkeling but you don’t want to enter the water without swim shoes
Stayed 8 nights in Jan 2026

8/10 Good

Terry L

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities
The staff was fantastic!!!
Stayed 6 nights in Jan 2026

10/10 Excellent

Janelle

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing! Wenn D Miguel and Marguerito were the best! Miss them already! The rooms were clean although could use a little update which we were told near future. Fridge had to be slammed shut but those were minor details! Thank you all for a great, fun week!
Stayed 6 nights in Jan 2026

2/10 Terrible

CLIVE VALENTINE

Disliked: Cleanliness, amenities, property conditions & facilities
Hello and thank you for asking for our thoughts on our stay, The room we were led to believe was going to be my wife and I's Honeymoon dream getaway and first vacation together was a serious letdown. We picked this resort based on the pictures on the website offers of amenities and the what we believed would live up to the Secrets Resort reputation. Upon arrival everything appeared as described, it was not until we entered the room that there were problems, Room 1117 the jacuzzi tub had broken from the wall and was angled inward and was heavily and poorly caulked with goop, when we turned on the faucet of the tub and it shot out an abundance of grit and metal shards, we tried to clean it up, the tub had no drain plug so we placed the rubber bath mat on top to try and close the drain to fill the tub to try to clean it. After about 20 minutes of water running ,we still had NO HOT water and could only manage to fill the tub with about an inch of water as the tub had no drain and we couldn't get one from the front desk. The room was clearly neglected and not maintained, and was showing signs of black mold in multiple areas and it had an odor of sewage. Not only had we payed for an ocean view but we received a room way back in the shade viewing the pool... and way in the distance was the ocean if we stood on a chair to see it. We were determined to enjoy our stay and begged for a room change, we were told this" might happen" the next morning and to check back at 10 am the next mo
Stayed 13 nights in Jan 2026

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