Hotelcoz All Inclusive

Family-friendly resort on the beach, with 4 outdoor pools

Choose dates to view prices

Where to?

Dates

August 2025

September 2025

Overview
Rooms
Location
Policies

Good

Popular amenities

24/7 front desk
Room service
Hot Tub
Spa
Bar

Explore the area

Playa Santa Pilar Km 4.5, Top Floor, Cozumel, QROO, 77600

Cozumel Museum
‪6 min drive‬
Cozumel Maritime Terminal
‪7 min drive‬
Punta Langosta Pier
‪8 min drive‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)
‪8 min drive‬

Room options

1 bedroom, in-room safe, individually decorated, individually furnished

Balcony Athletic Ocean View Guarantee

Sleeps 4
2 Double Beds OR 1 King Bed

Premium Sky Top

517 sq ft
Ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Sky Ocean View

517 sq ft
Ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Balcony Ocean View Guarantee

517 sq ft
Ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Garden View

517 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

About the neighborhood

Cozumel

Located in Zona Hotelera Norte within a mile (2 km) of Playa San Juan, Hotelcoz All Inclusive is within a few miles (5 km) of other popular sights such as Maya Heritage Monument. This 251-room, 3.5-star resort has 4 outdoor pools along with a full-service spa and 2 restaurants.

View more Resorts in Cozumel

What's nearby

Playa San Juan - 17 min walk - 0.9 miles
Cozumel Museum - 6 min drive - 4.0 miles
Cozumel Maritime Terminal - 7 min drive - 4.2 miles
Punta Langosta Pier - 8 min drive - 4.7 miles
Chankanaab National Park - 18 min drive - 10.8 miles

Getting around

Cozumel Intl. Airport (CZM) - 11 min drive

Restaurants

‪Islands Beach Club - ‬12 min walk
‪Marimex - ‬9 min drive
‪Guido's - ‬6 min drive
‪Cocotiki - ‬1 min walk
‪Tequila Beach Club Cozumel - ‬2 min drive

About this property

Hotelcoz All Inclusive

Family-friendly resort on the beach, with 4 outdoor pools

Guests of Hotelcoz All Inclusive have access to a full-service spa, 4 outdoor pools, and an indoor pool. You can take advantage of free parking, along with a shuttle from the hotel to the airport (available on request) for USD 40 per person. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive resort include a children's pool, a gym, and free WiFi in public areas.

Guests can expect to find 32-inch flat-screen TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Furnished balconies or patios, free local calls, and safes are other standard amenities.

An outdoor tennis court and complimentary bicycles are featured at the resort. 4 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and facials. The spa is open daily.

Languages

English, Spanish

Similar properties

Relax by the oceanfront pool surrounded by lush greenery and a tranquil fountain.

Pool
Hot Tub
All inclusive
Spa

$164 nightly

Aug 12 - Aug 13

Total includes taxes and fees

Private beach, beach shuttle, sun loungers, beach umbrellas

On private beach
Pool
Hot Tub
Free WiFi

$90 nightly

Aug 12 - Aug 13

Total includes taxes and fees

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and transportation

Airport drop-off shuttle (surcharge) from 8:00 AM to 4:00 PM on request
Free self parking on site
Wheelchair-accessible parking available

Food and drink

2 restaurants
4 bars/lounges
A beach bar
A poolside bar
A swim-up bar
Coffee and tea in common areas
Free daily manager's reception
Snack bar/deli

Restaurants on site

El Cocal
La Veranda
Lobby Bar
Snack Bar
Swim up Bar

Things to do

4 outdoor pools
Arcade/game room
Beach volleyball
Billiards/pool table
Boat tours
Books
Children's pool
Evening entertainment
Fitness classes
Foosball table
Free bicycle rentals
Free children's club
Full-service spa
Games
Gym
Hot tub
Indoor pool
Kayaking
Library
Mini golf
Outdoor tennis court
Parasailing
Playground
Scuba diving
Snorkeling
Table tennis
TV in common areas

Family friendly

4 outdoor pools
Arcade/game room
Children's pool
Children's toys
Free children's club
Grocery/convenience store
Indoor pool
Mini golf
Playground
Pool gate
Snack bar/deli

Conveniences

24-hour front desk
Gift shop/newsstand
Grocery/convenience store
Guidebooks
Luggage storage
Newspapers in lobby
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

4 meeting rooms
5,381 square feet of conference space
Computer station

Outdoors

Beach loungers
Beach towels
Free beach cabanas
Garden
On the beach
On the waterfront
Outdoor entertainment area
Outdoor furniture
Terrace

Full-service spa

Deep-tissue massages
Facials
Manicures/pedicures
Spa open daily
Sports massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path of travel

2 buildings
9 floors
Banquet hall
Built in 1979
Reception hall
Smoking not allowed
Traditional architecture

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

32-inch flat-screen TV with cable channels

Food and drink

Limited room service
Restaurant dining guides

Access via exterior corridors
Air conditioning
Connecting rooms available
Desk
Free local calls
Individual decor
Individual furnishings
Laptop workspace
Safe
Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in fee: USD 60

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Prior to arrival, you must complete online registration via a secure link

You will be asked to provide the property with a copy of your government-issued photo ID after booking

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Children and extra beds

Up to 2 kids 3 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: USD 40 per person
Airport shuttle fee per child: USD 30 (up to 10 years old)
Early check-in fee: USD 60 (subject to availability)
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts credit cards, debit cards, and cash

Long-term renters welcome

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3 PM—-midnight
Check-out: 11:00 AM
Minimum check-in age: 18

The front desk is open 24 hours a day, and checking in is easy with express services. For convenient departures, you can take advantage of the airport drop-off service (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
The minimum check-in age for Spring Break is 21 years old.
This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

Pool access available from 6:00 AM to 11:00 PM.
Reservations need to be made in advance for massage services. Contact the resort at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
Long-term renters welcome.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
No cribs or infant beds are available.

Property is also known as

HotelCoz Top Hotel Cozumel

HotelCoz Top Hotel

HotelCoz Top Cozumel

HotelCoz Top Resort Cozumel

HotelCoz Top Resort

Hotelcoz All Inclusive Resort

Hotelcoz All Inclusive Cozumel

Hotelcoz All Inclusive Resort Cozumel

Frequently asked questions

Will I find all-inclusive rate plans at Hotelcoz All Inclusive?

Hotelcoz All Inclusive is an all-inclusive resort and rates come with all meals.

Is free cancellation available at Hotelcoz All Inclusive?

Hotelcoz All Inclusive offers free cancellation on select room rates. To learn more, look at the cancellation policy on our site.

What's there to see near Hotelcoz All Inclusive?

This resort is situated in Zona Hotelera Norte within a short 16-minute walk of Playa San Juan. You'll also find Punta Langosta Pier and Cozumel Museum within a short drive.

Is parking available on site at Hotelcoz All Inclusive?

Yes, self parking is offered for free at the resort. Accessible parking is also available for guests.

Is there a spa at Hotelcoz All Inclusive?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, mani/pedis, facials, and body treatments.

Does Hotelcoz All Inclusive include a casino?

No, Hotelcoz All Inclusive doesn't have a casino.

Will I find an indoor pool at Hotelcoz All Inclusive?

Yes, this resort has an indoor pool as well as 4 outdoor pools and a hot tub. Guests have pool access between 6:00 AM and 11:00 PM.

What do couples enjoy most about Hotelcoz All Inclusive?

This beachfront resort offers plenty of amenities for couples including a beach bar, 4 outdoor pools, and a beachfront restaurant.

Are there hot tubs at Hotelcoz All Inclusive?

Yes, this resort has a spa tub.

Does Hotelcoz All Inclusive have a restaurant that serves breakfast?

Yes, Hotelcoz All Inclusive has 2 restaurants, and serves breakfast for a surcharge.

Does Hotelcoz All Inclusive allow pets to stay for free?

No, pets aren't allowed at Hotelcoz All Inclusive.

Does Hotelcoz All Inclusive have connecting rooms?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

What is the closest airport to Hotelcoz All Inclusive?

The closest major airport to Hotelcoz All Inclusive is Cozumel Intl. Airport (CZM), which is 4.1 mi away (11 minutes by car).

Are there rooms with balconies that I can book at Hotelcoz All Inclusive?

Yes, every guestroom at Hotelcoz All Inclusive comes with a furnished balcony with some featuring ocean or garden views.

Does Hotelcoz All Inclusive offer wedding services?

Take advantage of the wedding venue at Hotelcoz All Inclusive if you plan to say "I do" during your trip.

Hotelcoz All Inclusive Reviews

7.2

Good

7.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

8/10 Good

Lori

Apr 28, 2025

Liked: Staff & service

The staff and location are wonderful - beach perfect. The rooms could use an update. Beds ridiculously uncomfortable. They need coffee pots and refrigerators in the rooms.

Stayed 7 nights in Apr 2025

10/10 Excellent

Maurizio

Apr 17, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 14 nights in Apr 2025

10/10 Excellent

kimberley as

Traveled with family

Apr 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We truly enjoyed our stay. The staff, food and weather was great! The rooms were a little dated but everything else made up for that. We hope to come back again, hopefully as soon as next year.

Stayed 14 nights in Apr 2025

6/10 Okay

Mary

Traveled with family

Apr 13, 2025

Liked: Cleanliness, staff & service

Very uncomfortable bed....we literally slep on an inch of foam over two connected box springs. The biggest complaint was the furniture and furnishings are very dated and in need of repairs. Staff was wonderful and so accommodating. Very kind and always respectful.

Stayed 7 nights in Apr 2025

6/10 Okay

Michael Ray Earl

Apr 4, 2025

Liked: Staff & service

Disliked: Property conditions & facilities

Stayed 8 nights in Mar 2025

6/10 Okay

Brandi

Traveled with family and small children

Apr 4, 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

The staff I did interact with for the most part were nice and helpful, however there is very limited dining. The restaurant that will only take you by reservation is not friendly nor helpful and compared to other all-inclusive resorts I've stayed at, the staff that would walk around and ask if you need drinks or anything else is almost non-existent a lot of the time so you dont get as much for your buck on drinks and food.

Stayed 4 nights in Mar 2025

10/10 Excellent

Vivien Kay, ann arbor

Traveled with family

Apr 3, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Awesome staff!

Stayed 14 nights in Jan 2025

6/10 Okay

Amber Marie

Traveled with group, Traveled with partner

Apr 1, 2025

Disliked: Amenities

Very outdated. Food was meh, along with drinks. However… the beach was absolutely amazing! If you can look past some of the other items the beach is truly a dream.

Stayed 6 nights in Mar 2025

8/10 Good

Cameron

Traveled with family

Mar 25, 2025

Liked: Staff & service, amenities

For the money this place is a great value. We brought the whole family and the service was great and the beach is nice. The place is a little run down and there is not very much to do close to the hotel but if you want value for the money this place is for you.

Stayed 4 nights in Mar 2025

8/10 Good

Lisa, Kansas City

Mar 18, 2025

Liked: Cleanliness, staff & service

Stayed 7 nights in Feb 2025

2/10 Terrible

mj, DAYTON

Traveled with family

Mar 17, 2025

Disliked: Staff & service, amenities, property conditions & facilities

STAY AWAY - TERRIBLE SERVICE AND FALSE ADVERTISING DO NOT WASTE YOUR MONEY ON THIS HOTEL. I’ve traveled extensively throughout Mexico, the Caribbean, Central, and South America, and this is by far the worst hotel experience I’ve ever had. The main issue was the ATTITUDE OF THE STAFF—many employees were INCREDIBLY RUDE, UNHAPPY, and lacked any accountability. Even managers, including the front desk manager and the manager at Pepe Scuba, were disrespectful not only to us but to other guests as well. Here are the major issues we faced during our stay in March 2025: • HORRIBLE FOOD • “NICER” RESTURANT RESERVATIONS IMPOSSIBLE to obtain • "ROOM SERVICE" nonexistent • NO SAFE KEY • NO BACK UP LOCK ON INSIDE OF DOOR • NO REFRIGERATORS IN ROOM • WATER OUTAGE several hours one day • HOT TUBS ARE A JOKE - the one working is COLD • NO LANDLINE PHONE to contact front desk • LOUD MUSIC by the pool, making it impossible to relax. • UNPROFESSINAL STAFF lied to us several times and scolded us for not wearing wristbands that kept ripping • SCOLDED FOR DRYING WETSUITS by pool bc room too damp to dry there On the plus side, the room was spacious, the bed was decent, the Wi-Fi was reliable, the AC worked, and the hotel seemed generally safe (nothing was stolen from our room). However, the OVERALL EXPERIENCE WAS SO DISAPPOINTING THAT I WOULD NOT RECOMMNED THIS HOTEL TO ANYONE. AVOID AT ALL COSTS.

Stayed 7 nights in Mar 2025

10/10 Excellent

David Anthony, Zieglerville

Traveled with partner

Mar 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff is very accommodating and pleasant! I always have a very welcoming experience here. Went during Carnival, and had a wonderful time. Town is a 60min walk, or a quick taxi ride.

Stayed 14 nights in Feb 2025

2/10 Terrible

Michaelle

Mar 5, 2025

Stayed 6 nights in Jan 2025

8/10 Good

michael

Traveled with group

Mar 3, 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Second stay in 25 years, Property needs a little Maintenace. Would stay again for the price.

8/10 Good

Sabrina

Traveled with family and small children, Traveled with partner, Traveled with family

Mar 1, 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

The staff and service were excellent. Thank you Paolino, Victor and Fatima for going above and beyond. The facility does need some upgrade. We did not have hot water for most of our stay. The elevator also broke down which made it hard with a baby in a stroller (we were on the top floor).

Stayed 7 nights in Feb 2025

10/10 Excellent

Nicole S

Traveled with family and small children

Feb 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was very kid friendly and the beach was amazing!

Stayed 8 nights in Feb 2025

2/10 Terrible

Pratul Bhailal

Traveled with partner

Feb 23, 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

We found the resort to not be a true representation of what was described in the Expedia listing. It is in disrepair and old. Our room was large but it smelled moldy. The sheets and towels were stained, holes from wear and due to threadbare, felt like sandpaper. Since the rooms are outdated and do not offer enough outlets for phones, iPads and electrical devices. Our sofa was stained and literally one side was completely torn. The food was like a cafeteria buffet which was bland and left us craving food that was authentic to Mexico. You will find you will need to go into town for food. The only saving grace was the staff and the views. They are truly wonderful, especially considering what the staff must work with. The only staff member we found to not be pleasant was Javier.

Stayed 16 nights in Feb 2025

6/10 Okay

Brenda L

Traveled with partner, Traveled with family

Feb 23, 2025

Liked: Staff & service

Disliked: Property conditions & facilities

The staff is amazing and the snorkeling is awesome! The hotel is going down hill. This is our 4th time here and we will not be back. You have to fight for chairs every morning, people are claiming them at 6pm the night before. We had people take our towels, steal our chairs..etc. The rooms are very musty, falling apart, sinks backing up. The food selection is the same every day, if you eat at the reservation restaurant it takes almost 2 hours. No nightly entertainment.

Stayed 8 nights in Feb 2025

4/10 Poor

jenna lynn

Traveled with group

Feb 22, 2025

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Pros wait staff, beach and snorkeling. Thats it. Cons. Rude front desk, horrible food, gross pool. Bad communication with booking, horrible beds, no entertainment, not many places to sit outside in the evening. Bathfroom ceiling leaked. Hot water worker sometimes same with air conditioning. Wjen we checked in we booked 2 double beds. And they tried to give us one king room and saod nothing else was available. We went to the room and all the electrical was torn aparr and hanging from the ceiling. They said it woild be 15min to fix it. I simply asked for a different room theu said there were none. After a hour the room obviously was still not ready. Again asked foranother room and was told there were none. I said we need a room with electricity. Fonally magically we got a room woth 2 beds. Several others were having similar issues chexking in. Its a 1 star place at best.

Stayed 7 nights in Feb 2025

4/10 Poor

Travis

Feb 22, 2025

Liked: Staff & service

Disliked: Property conditions & facilities

Stayed 5 nights in Feb 2025

10/10 Excellent

Charlotte

Traveled with family

Feb 21, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff, location, and views are amazing (oceanview balcony in every room!), along with the beautiful beach area, great snorkeling, and miniature golf! The property is older but is very clean. The only things that would be nice additions are bike rentals for guests to explore the area, more beach chairs, replacing old mattresses, and more consistency and quality of drinks. Even with those minor issues, there is so much to love about this place-- this was our 3rd time staying here and it has improved each time.

Stayed 8 nights in Feb 2025

10/10 Excellent

Crystal Ann

Feb 17, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

All staff friendly and always willing to help you you needed it.

Stayed 7 nights in Feb 2025

8/10 Good

Janet Marie

Traveled with family

Feb 17, 2025

Liked: Cleanliness, staff & service

What i loved was snorkling right off the beach. I love ocean view from room. My only issue was beach palapas reserved by 2am!

Stayed 7 nights in Feb 2025

8/10 Good

Mark

Traveled with group

Feb 15, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Positives: Nice location, amazing snorkeling, decent food for the price, great staff, reasonably clean, not a "party central" atmosphere. Negatives: Property is older, premium foods are limited (bacon, french fries, cheese not on buffet), resort did not respond to multiple emails and messages I sent prior to arrival. Strangely, the resort charged me 1 penny after I left. I think it was related to the hold that was refunded to me, but it's odd. Scuba shop on property is wonderful, competent, and cheap.

Stayed 7 nights in Feb 2025

10/10 Excellent

Monica Denel

Traveled with partner

Feb 14, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The hotel stay was wonderful. The only thing bird flying around food not good. No entertainment and bed to hard other then that the staff is wonderful, hotel and food was excellent. I really enjoy my stay

Stayed 3 nights in Feb 2025