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Dreams Cozumel Cape Resort & Spa - All Inclusive

4.0 star property
On private beach with outdoor pool, near Mr. Sancho's Beach Club

Choose dates to view prices

Photo gallery for Dreams Cozumel Cape Resort & Spa - All Inclusive

View from room
Property video
2 bars/lounges, 2 beach bars, poolside bar
Outdoor banquet area
Exterior

Popular amenities

  • On private beach
  • Bar
  • Room service
  • Pool

Explore the area

Map
Carretera Costera Sur Km 12.9, Zona Hotelera Sur, Cozumel, QROO, 77600
  • Paradise Beach
    ‪13 min walk‬
  • Mr. Sancho's Beach Club
    ‪2 min drive‬
  • Playa Mia Grand Beach and Water Park
    ‪2 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪19 min drive‬

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Room options

View all photos for Junior Suite, 2 Double Beds, Pool View (Preferred Club - Swim Out)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 2 Double Beds, Pool View (Preferred Club - Swim Out)

7.6 out of 10
Good
(4 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Pool View (Preferred Club - Swim Out)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed, Pool View (Preferred Club - Swim Out)

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Beachfront (Preferred Club - Swim Out)

Junior Suite, 1 King Bed, Beachfront (Preferred Club - Swim Out) | 1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed, Beachfront (Preferred Club - Swim Out)

9.4 out of 10
Exceptional
(3 reviews)
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite (Preferred Club)

Family Suite (Preferred Club) | 1 bedroom, minibar, in-room safe, individually decorated

Family Suite (Preferred Club)

  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Ocean View (Preferred Club)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 2 Double Beds, Ocean View (Preferred Club)

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Oceanfront (Preferred Club)

Junior Suite, 2 Double Beds, Oceanfront (Preferred Club) | 1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 2 Double Beds, Oceanfront (Preferred Club)

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds (Preferred Club - Tropical View)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 2 Double Beds (Preferred Club - Tropical View)

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Pool View (Preferred Club)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 2 Double Beds, Pool View (Preferred Club)

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

Junior Suite, 1 King Bed, Oceanfront (Preferred Club) | 1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

8.6 out of 10
Excellent
(16 reviews)
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Pool View (Preferred Club)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed, Pool View (Preferred Club)

  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite King

Preferred Club Junior Suite King | 1 bedroom, minibar, in-room safe, individually decorated

Preferred Club Junior Suite King

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Ocean View (Preferred Club)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed, Ocean View (Preferred Club)

7.6 out of 10
Good
(4 reviews)
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Master)

Suite, 1 King Bed, Ocean View (Master) | 1 bedroom, minibar, in-room safe, individually decorated

Suite, 1 King Bed, Ocean View (Master)

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Beachfront (Preferred Club - Swim Out)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 2 Double Beds, Beachfront (Preferred Club - Swim Out)

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Suite Junior with Pool View

Beach | Private beach, white sand, snorkeling, 2 beach bars

Quadruple Suite Junior with Pool View

  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Double Suite Junior with Sea View

1 bedroom, minibar, in-room safe, individually decorated

Double Suite Junior with Sea View

  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Junior with Sea View

1 bedroom, minibar, in-room safe, individually decorated

Suite Junior with Sea View

  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, individually decorated

Suite Junior

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Junior with Pool View

1 bedroom, minibar, in-room safe, individually decorated

Suite Junior with Pool View

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Junior with Sea View

1 bedroom, minibar, in-room safe, individually decorated

Suite Junior with Sea View

  • Sea view
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Double Suite Junior with Pool View

1 bedroom, minibar, in-room safe, individually decorated

Double Suite Junior with Pool View

  • Sleeps 3
  • 2 Double Beds

View all photos for Double Suite Junior with Beach View

1 bedroom, minibar, in-room safe, individually decorated

Double Suite Junior with Beach View

  • Beach view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Junior with Beach View

1 bedroom, minibar, in-room safe, individually decorated

Suite Junior with Beach View

  • Beach view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Master with Sea View

1 bedroom, minibar, in-room safe, individually decorated

Suite Master with Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Junior with Pool View

1 bedroom, minibar, in-room safe, individually decorated

Suite Junior with Pool View

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Double Suite Junior with View

1 bedroom, minibar, in-room safe, individually decorated

Double Suite Junior with View

  • Sleeps 3
  • 2 Double Beds

View all photos for Double Suite Junior with Sea View

1 bedroom, minibar, in-room safe, individually decorated

Double Suite Junior with Sea View

  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Double Suite Junior with Pool View

1 bedroom, minibar, in-room safe, individually decorated

Double Suite Junior with Pool View

  • Sleeps 3
  • 2 Double Beds

About the neighborhood

Cozumel

Paradise Beach is within a 5-minute walk of Dreams Cozumel Cape Resort & Spa - All Inclusive while other popular sites like Mr. Sancho's Beach Club are within a mile (2 km). This 154-room, 4-star property has a private beach, a full-service spa, and 4 restaurants.

What's nearby

  • Paradise Beach - 13 min walk - 0.7 miles
  • Mr. Sancho's Beach Club - 2 min drive - 1.2 miles
  • Playa Mia Grand Beach and Water Park - 2 min drive - 1.4 miles
  • San Francisco Beach - 6 min drive - 3.2 miles
  • Chankanaab National Park - 7 min drive - 4.2 miles

Getting around

  • Cozumel Intl. Airport (CZM) - 24 min drive

Restaurants

  • ‪Mr. Sanchos - ‬3 min drive
  • ‪Playa Uvas - ‬11 min drive
  • ‪Topaz Restaurant - ‬4 min drive
  • ‪Occidental Grand Beach - ‬6 min drive
  • ‪Manatees Swim Up Bar - ‬8 min walk

About this property

Dreams Cozumel Cape Resort & Spa - All Inclusive

On private beach with outdoor pool, near Mr. Sancho's Beach Club
Guests of Dreams Cozumel Cape Resort & Spa - All Inclusive have access to a private beach, a full-service spa, and an outdoor pool. If you drive, put free parking to good use. Front-desk staff can answer questions 24/7, and assist with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this all-inclusive property include a gym, free WiFi in public areas, and a conference center.
Guests can expect to find 55-inch flat-screen TVs with satellite channels. Bathrooms offer rainfall showers, hair dryers, and slippers. Other standard amenities include sofa beds, minibars, and coffee makers.
A private beach and complimentary bicycles are featured at the property. In addition to an outdoor pool, other recreational amenities include a fitness center.

Guests under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including hydrotherapy.

Languages

English, Spanish

Similar properties

3 outdoor pools, sun loungers

Secrets Aura Cozumel - Adults Only - All Inclusive

  • Pool
  • All inclusive
  • Spa
  • Parking included
6.8 out of 10, 1,165 reviews
$256 nightly
The price is $256
Aug 19 - Aug 20
Total includes taxes and fees
Secrets Aura Cozumel - Adults Only - All Inclusive

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 2 beach bars
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Snorkeling
  • Yoga classes

Family friendly

  • Free children's club
  • Free rollaway/extra bed
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center

Outdoors

  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Pool loungers

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 4 buildings
  • 4 floors
  • Built in 2022
  • Eco-friendly cleaning products used
  • Smoking not allowed
  • Traditional architecture
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed
  • Single sofa bed

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses a grey water recycling system and eco-friendly cleaning products.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dreams Cozumel Cape Resort Spa All Inclusive
Dreams Cozumel Cape Resort & Spa - All Inclusive Cozumel

Frequently asked questions

Can I book all-inclusive options at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Dreams Cozumel Cape Resort & Spa - All Inclusive is an all-inclusive resort and rates come with all meals.

Is a free cancellation option available at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Dreams Cozumel Cape Resort & Spa - All Inclusive provides free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on our site.

What's there to do around Dreams Cozumel Cape Resort & Spa - All Inclusive?

This property is located in Cozumel, a short 4-minute walk from Paradise Beach and also 20 minutes on foot from Mr. Sancho's Beach Club. You'll also find Playa Mia Grand Beach and Water Park and San Francisco Beach within a short drive.

Is parking available on site at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property.

Is a spa located at Dreams Cozumel Cape Resort & Spa - All Inclusive?

There is a full-service spa available for guests to enjoy and services include hot stone massages, body wraps, and couples treatments.

Does Dreams Cozumel Cape Resort & Spa - All Inclusive include a casino on the premises?

No, Dreams Cozumel Cape Resort & Spa - All Inclusive doesn't have a casino.

Is there an indoor pool at Dreams Cozumel Cape Resort & Spa - All Inclusive?

No, this property doesn't have an indoor pool; however, there is an outdoor pool.

Is Dreams Cozumel Cape Resort & Spa - All Inclusive a good place to stay for couples?

There are many amenities for couples at this all-inclusive property, including a private beach and 2 beach bars plus some guestrooms feature private pools.

Does Dreams Cozumel Cape Resort & Spa - All Inclusive have a hot tub?

No, there isn't a spa tub at this all-inclusive property.

Does Dreams Cozumel Cape Resort & Spa - All Inclusive have a restaurant that serves breakfast?

No, Dreams Cozumel Cape Resort & Spa - All Inclusive doesn't have a restaurant that serves breakfast.

Will Dreams Cozumel Cape Resort & Spa - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Dreams Cozumel Cape Resort & Spa - All Inclusive though service animals are welcome.

Are there connecting rooms at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Yes, this all-inclusive property has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Dreams Cozumel Cape Resort & Spa - All Inclusive?

The closest major airport to Dreams Cozumel Cape Resort & Spa - All Inclusive is Cozumel Intl. Airport (CZM), which is 9.9 mi away (24 minutes by car).

Are there rooms with balconies at Dreams Cozumel Cape Resort & Spa - All Inclusive?

No, there aren't any guestrooms with balconies at Dreams Cozumel Cape Resort & Spa - All Inclusive.

Does Dreams Cozumel Cape Resort & Spa - All Inclusive have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Dreams Cozumel Cape Resort & Spa - All Inclusive.

Dreams Cozumel Cape Resort & Spa - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 158 out of 346 reviews
Rating 8 - Good. 67 out of 346 reviews
Rating 6 - Okay. 57 out of 346 reviews
Rating 4 - Poor. 38 out of 346 reviews
Rating 2 - Terrible. 26 out of 346 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Anne Elisabeth

Stayed 7 nights in Jun 2025

10/10 Excellent

Kristi

Stayed 7 nights in Apr 2025

10/10 Excellent

Troy K

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was well maintained and the staff was awesome
Stayed 6 nights in Feb 2025

6/10 Okay

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

George Leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean with beautiful beaches
Stayed 4 nights in Apr 2025

6/10 Okay

Jesse, Chester

Traveled with partner
Liked: Cleanliness
The place was clean and the service was excellent. The food is average, and authentic mexican cuisine is surprisingly limited. The dinner entertainment was terrible. Fir instance, the Mayan Dinner hosted by the sister resort Secrets Aura. It is nothing like the advertisement video they promote, and most of the dinner guests around us were visibly displeased with the quality of both the food and the entertainment. The spa services were amazing! We had hydrotherapy, a couple's massage, and reflexology treatment. Best spa we have been to! The sandy beach is beautiful, but the shoreline is very rocky, so bring swim shoes to protect your feet if you plan to swim or snorkel.
Stayed 7 nights in Apr 2025

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

christine Marie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Dreams resort was a "dream", the staff were all so nice and helpful, they truly made an effort to make our stay a special one. The island and resort are beautiful. I highly recommend this resort.
Stayed 3 nights in Apr 2025

10/10 Excellent

Troy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful vacation at the Dreams resort in Cozumel. Our room was beautiful and clean, the food was good, and we enjoyed the entertainment offered. We loved our oceanfront view and enjoyed sitting on our balcony enjoying all the natural beauty that surrounded us. We especially appreciated the time we spent with Andri. He was in charge of entertainment during our stay there. He was hard working, friendly, positive, and kind. He made each day at your resort a little brighter because of our interactions with him. Thank you Andri!
Stayed 5 nights in Mar 2025

6/10 Okay

Meryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

Theresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went for a wedding and the staff did a great job!
Stayed 4 nights in Apr 2025

8/10 Good

Jonathan

Liked: Staff & service
The location of all the rooms and restaurants have great views of the ocean. The buildings are not in great repair and show signs of age. Buffet food is not great. The restaurant Olio was good and the Secrets food was nice. The pool at Dreams is in great shape and clean. The sister resorts pools are aged and dirty. Beach was nice but rocky. Entertainment team was great.
Stayed 7 nights in Mar 2025

10/10 Excellent

Hermes

Stayed 6 nights in Mar 2025

4/10 Poor

BRADLEY, RAPID CITY

Liked: Staff & service
Limited eating, no towels, very limited beach chairs and pool chairs Beach good, ocean water very clear, room clean, staff very friendly.
Stayed 5 nights in Mar 2025

8/10 Good

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and tranquil.
Stayed 4 nights in Mar 2025

8/10 Good

Matthew Carter

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful time.
Stayed 6 nights in Mar 2025

4/10 Poor

debra J

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Everett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Kaitryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The island is small, safe, and beautiful with the best beaches we’ve ever seen.
Stayed 7 nights in Mar 2025

10/10 Excellent

mark, any

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful hotel, staff was extremely attentive and hard working. food was very very good and by staying at Dreams gave us unlimited options for dinners
Stayed 4 nights in Mar 2025

10/10 Excellent

Melissa Caroline

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful! Access to Sunscape and Secrets facilities is a big bonus!
Stayed 7 nights in Feb 2025

8/10 Good

Rehana

Stayed 6 nights in Feb 2025

6/10 Okay

Colleen

Traveled with partner
Liked: Staff & service
Disliked: Amenities
The staff was helpful and wonderful to be around. The resort is all inclusive, the food at every restaurant was terrible, seemed as if everything was microwaved from Costco. After the 2nd night of our stay, we would take taxi to downtown to dine off property. Housekeeping would only refresh items if requested- needed to ask for the basics like more toilet paper. Each morning of our stay, pool towels were unavailable and when stocked, limit one per person. The pool and beach furniture were old, uncomfortable and covered in mold. Not enough pool/beach furniture for the guests. To obtain a chair, you needed to get it before 7am or you would not have a place to relax. Public restrooms had doors that didn’t close and needed to be better serviced. For the cost of what I paid per night, I was expecting higher quality food and better amenities.
Stayed 5 nights in Feb 2025