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Best Western Heritage

4.0 star property
Central hotel with a full-service spa connected to the convention center in Cox's Bazar

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Photo gallery for Best Western Heritage

Front of property
Restaurant
Outdoor pool
Interior
Executive lounge

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Pool
  • Breakfast included
  • Gym
  • Air conditioning
  • Laundry

Explore the area

View in a map
Heritage Hotel Kolatoli Circle, Kolatoli Road, Cox's Bazar, 4700
  • Place, Kolatoli Beach
    ‪1 min drive‬
  • Place, Laboni Beach
    ‪2 min drive‬
  • Place, Cox's Bazar Beach
    ‪3 min drive‬
  • Airport, Cox's Bazar (CXB)
    ‪5 min drive‬

Room options

View all photos for Superior Double Room, 1 Double Bed, Non Smoking

Superior Double Room, 1 Double Bed, Non Smoking | 1 bedroom, minibar, in-room safe, desk

Superior Double Room, 1 Double Bed, Non Smoking

  • 646 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | 1 bedroom, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed

  • 450 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room, 2 Twin Beds

Superior Twin Room, 2 Twin Beds | 1 bedroom, minibar, in-room safe, desk

Superior Twin Room, 2 Twin Beds

7.2 out of 10
Good
(5 reviews)
  • 420 sq ft
  • Hill view
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Cox's Bazar

Kolatoli Beach is a short stroll from Best Western Heritage, and other popular attractions like Laboni Beach are within a mile (2 km). This 4-star hotel has 236 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi. It's connected to the convention center in central Cox's Bazar and also close to Burmese Market and Cox's Bazar Lighthouse.

What's nearby

  • Kolatoli Beach - 1 min drive - 0.5 miles
  • Burmese Market - 2 min drive - 1.4 miles
  • Laboni Beach - 2 min drive - 1.4 miles
  • Sugandha Beach - 2 min drive - 1.4 miles
  • Cox's Bazar Beach - 3 min drive - 2.1 miles

Getting around

  • Cox's Bazar (CXB) - 19 min drive

Restaurants

  • ‪Prasaad Paradise - ‬18 min walk
  • ‪Mermaid Cafe - ‬13 min walk
  • ‪Pizza Hut - ‬18 min walk
  • ‪Sunset Bar, Sayeman Beach Resort - ‬6 min walk
  • ‪Pirate’s Den Bar - ‬6 min walk

About this property

Best Western Heritage

Central hotel with a full-service spa connected to the convention center in Cox's Bazar
Best Western Heritage features a full-service spa, an outdoor pool, and a gym. There's free parking, and an airport shuttle (available 24 hours) for USD 25 per vehicle roundtrip. Front-desk staff can answer questions 24/7, and assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this spa hotel include free WiFi in public areas, meeting rooms, and a conference center.
Guests can expect free WiFi and 32-inch LCD TVs with digital channels. Bathrooms offer jetted tubs, free toiletries, and slippers. Other standard amenities include balconies or patios, sitting areas, and refrigerators.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.

Similar properties

Outdoor pool

Sayeman Beach Resort

  • Pool
  • Spa
  • Free airport shuttle
  • Kids pool
8.0 out of 10, Very Good, 51 reviews
Sayeman Beach Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 12 floors
  • Designated smoking areas

Room amenities

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Jetted bathtub
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Guests must transfer via Airport shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for USD 15.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 25 per vehicle (roundtrip)
  • Rollaway bed fee: USD 15.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 1:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.

Property is also known as

Heritage Hotel Cox's Bazar
Heritage Cox's Bazar
Heritage Hotel
Best Western Heritage Hotel
Best Western Heritage Cox's Bazar
Best Western Heritage Hotel Cox's Bazar

Frequently asked questions

What's there to do within easy reach of Best Western Heritage?

This hotel is located in Cox's Bazar within a short 10-minute walk of Kolatoli Beach. You'll also find Cox's Bazar Beach and Laboni Beach within a short drive.

Is parking available on site at Best Western Heritage?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Best Western Heritage?

There is a full-service spa at this available for guests to enjoy at this hotel.

Does Best Western Heritage have a casino at the property?

No, Best Western Heritage doesn't have a casino.

Will I find an indoor pool at Best Western Heritage?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Best Western Heritage?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a restaurant, and a full-service spa.

Are there hot tubs at Best Western Heritage?

No, but all guestrooms at this hotel have jetted bathtubs.

Does Best Western Heritage have a restaurant that serves breakfast?

Yes, Best Western Heritage serves free buffet breakfast each morning from its restaurant.

Will Best Western Heritage allow pets to stay free of charge?

No, pets aren't allowed at Best Western Heritage.

Are there connecting rooms at Best Western Heritage?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Best Western Heritage?

The closest major airport to Best Western Heritage is Cox's Bazar (CXB), which is 2.7 mi away (19 minutes by car).

Are there rooms with balconies at Best Western Heritage?

Yes, every guestroom at Best Western Heritage comes with a balcony with some featuring sea or hill views.

Reviews

Best Western Heritage Reviews

8.0

Very Good

8.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 21 out of 38 reviews
Rating 8 - Good. 4 out of 38 reviews
Rating 6 - Okay. 6 out of 38 reviews
Rating 4 - Poor. 5 out of 38 reviews
Rating 2 - Terrible. 2 out of 38 reviews

Reviews

8/10 Good

Symon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall not bad
Stayed 4 nights in Jun 2025

10/10 Excellent

Asif

Stayed 3 nights in Jun 2025

8/10 Good

suvro

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good environment & good service
Stayed 2 nights in Jun 2025

6/10 Okay

J.U.M

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Nam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

4/10 Poor

Mamunur, Georgetown

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The hotel staffs were very friendly and helpful. However, the room that I stayed in was below standard. The toilet bowl was very dirty, no way goes with Best Western standard. I asked the front desk, but they didn't change my room. In the washroom, shower place was not separate, so when we take shower, the whole washroom would become watery and wet. We also found a cockroach on our bed. I would never go back to this hotel.
Stayed 3 nights in May 2025

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Staff is excellent, the property needs renovating

The room I was booked in had an ant problem, I can see a trail going to a hole in the wall. The glass for the bathroom seemed kind of dirty. Only had 1 small towel provided when I entered. It was pretty spacious th- oh my goodness. Is that a blood stain on the wall? And on the pillow? The staff is really helpful and friendly though. They let me switch rooms and the second room was a bit better.
Stayed 2 nights in May 2025

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

4/10 Poor

Andrew

Disliked: Staff & service
Bfast could be better. Checkout is slow.
Stayed 1 night in May 2025

10/10 Excellent

Motaher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Exceptionally polite staff. Highly recommend this hotel. An excellent value for money. We got more than our money's worth.
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, breakfast and room size, comfortable beds, and well trained staff
Stayed 2 nights in Dec 2024

10/10 Excellent

Abida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Atika

Stayed 2 nights in Jul 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2024

2/10 Terrible

Shawan

Traveled with family
Disliked: Staff & service
The worse hotel. Every day the shut down the elevator and on it for few hours. Also every day they shut down the electricity for 2-3 hours. I will never stay in that hotel
Stayed 4 nights in Aug 2024

6/10 Okay

Onike

Traveled with family
I made a reservation about a week prior my arrival, when I got to the hotel they had me sitting and waiting for several hours, they had no idea about my reservation even after me providing all that they ask for went as far as calling Expedia to had the talk to the staff at the hotel yet they still couldn’t figure out till the last minute when I was about to cancel the stay and book somewhere els, other they that my stay there was pleasant and don’t have any other complain, I would still prefer other top hotel in town , if you are looking for better service, accommodation was great non the less.
Stayed 3 nights in Aug 2024

6/10 Okay

Eftekharul Alam

Liked: Staff & service
Should work on the lobby ambience and guestroom washrooms
Stayed 1 night in Jul 2024

10/10 Excellent

Ankan Ghosh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well-maintained place to stay, everyone was friendly and helpful.
Stayed 1 night in Jul 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Md Kawser, Ellenville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay in coxbazar
Stayed 2 nights in May 2024

10/10 Excellent

SYED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was reasonably priced, clean and staff were courteous and professional
Stayed 1 night in May 2024

10/10 Excellent

Heather

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, quiet, cool.
Stayed 2 nights in Apr 2024

10/10 Excellent

Haissam Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2024

6/10 Okay

Ramiz, Bronx

Traveled with group
Broken toilet,and Didn’t provide any substitute , i was required for (GM)Manager in front desk,wanted to discuss the situation but manager never showed up.
Stayed 1 night in Feb 2024

10/10 Excellent

Oliur

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and good customer service
Stayed 2 nights in Feb 2024

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