Check-in information and process: excellent
Customer service (Anna): excellent
Location: excellent
Facility: very, very basic - really not worth the price we paid, which was more than what we paid for the Hilton in Rome! The bathroom was old - the shower door wouldn’t close properly, and the plastic stand holding the shower gel/shampoo was so flimsy it fell apart. The lift was scarily slow. The entire place needs a thorough renovation. I’m sure it has seen its good days, but for the prices they charge, the owners need to invest in some serious upgrading!
Anna was a gem, though.