Hotels near Collier Museum at Government Center

"I had a very disappointing and frustrating experience at this hotel in Naples. I made a last-minute reservation through Expedia and arrived late at night after a long, exhausting day. At check-in, another guest was telling the front desk that her room had cockroaches. The staff responded, “there is nothing I could do, I have no other room,” and told her to leave and contact for a refund. That response alone was shocking and concerning, but given how late it was and the lack of other options nearby, I decided to stay for the night. Once I got to my room, it was clear it had not been properly prepared. There was no soap—I had to go to the front desk twice just to get it. There was no hairdryer, no proper blanket, and even the towels were incomplete (only one small towel when there should have been two). The next morning around 9am, I was woken up by loud banging on my door. A staff member questioned why I was staying in the room and asked what time I checked in. I explained that I arrived late the night before and received the key from the front desk, but it was obvious there was internal confusion on their end. At checkout, when I brought this up again, the front desk denied any issue and claimed everything was correct, contradicting what their own staff had just done. When I asked about standard room setup, they confirmed items were missing, yet also casually said that blankets are “not always provided,” which is unacceptable. From the missing amenities to the staff conf"

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"Everything was amazing! The resort is beautiful, staff are super helpful and caring. Our rooms were amazing; we were sad our vacation had to end. We will definitely stay there the next time we go to Naples."