4/10 Poor
Clare
Traveled with family
Mar 2, 2025
Disliked: Staff & service, property conditions & facilities, room comfort
Noisy location, looked tired, awful staff
This is a quirky stat in a 14th-15th century hotel, it could have been wonderful it wasn't. On arrival they demanded £25 per room (5 rooms booked) in case of damages despite the fact we had pre paid. The hotel is DIRECTLY on a busy road junction and on one side faces into the business side of an undertakers. One room was so noisy my mother got no sleep as lorries and cars rattled past all night. We had to move from Room 200 as we could clearly hear people talking in their cars as they waited at the junction! It is incredibly noisy. The room they moved us to was better but tired with peeling paper and big holes in the wall. Another room had damp in the corner. It's very tired.
Sian in reception and the bar man were lovely. The woman at reception on the Friday morning was awful and rude.
They only serve breakfast until 9.30 and no lunch or dinner but you can order take aways to the bar area and they will provide plates. I'd avoid this hotel if you hope to get any sleep. My second room had a radiator which let out loud bangs intermittently all night long too. We woke up in rooms 206 and 207 feeling like we had slept little more than an hour. Just awful when our comments were then rudely dismissed it ignored.
Clare
Stayed 1 night in Feb 2025
