The host was arrogant, and was not eager to help us in any way. I asked him about the cancelling policy 4 days in advance, it took him 2 days to reply, probably to make sure that I was really too late to make any changes to my reservation. Further, I kindly asked for a early checkin at 2pm instead of 4 pm. He refused. We were in front of the door, nobody was inside and still refused to let us in. He finally waited til 4:01 to send the property access info. Very arrogant.