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Puyuhuapi Lodge & Spa

4.0 star property
Family-friendly fun on the beach, with 4 outdoor pools

Choose dates to view prices

Photo gallery for Puyuhuapi Lodge & Spa

5 indoor pools, 4 outdoor pools
Interior
Interior
Exterior
Interior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • On private beach
  • Hot Tub
  • Pool
  • Spa
  • Breakfast included
  • Gym

Explore the area

View in a map
Bahía Dorita s/n, Cisnes, Aisen, 6010000
  • Place, Austral Pier
  • Place, Queulat National Park
  • Place, Hanging Glacier

Room options

View all photos for Double Room

Double Room | In-room safe, individually decorated, individually furnished

Double Room

  • 258 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Puyuhuapi

Puyuhuapi Lodge & Spa places you within a short distance of popular sights such as Austral Pier. This 30-room, 4-star hotel has 5 indoor and 4 outdoor pools, along with a private beach.

Restaurants

  • Restaurante Valle Los Coihues

About this property

Puyuhuapi Lodge & Spa

Family-friendly fun on the beach, with 4 outdoor pools
Puyuhuapi Lodge & Spa features a private beach, a full-service spa, and 5 indoor pools. Airport transportation is made easy with an airport shuttle (available 24 hours) for USD 850 per vehicle roundtrip. The front desk has multilingual staff that can help with luggage storage and securing valuables. Other amenities at this beach hotel include 4 outdoor pools, a children's pool, and a gym.
Bathrooms offer hair dryers and free toiletries. Balconies, safes, and phones are also standard.
4 outdoor swimming pools and 5 indoor swimming pools are on site. In addition to a children's pool, other recreational amenities include a private beach, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, facials, body wraps, and body scrubs. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including reflexology. The spa is open select days.

Similar properties

Exterior

Mateo Puyuhuapi Cabin

  • Kitchen
  • Air conditioning
  • Parking available
$91 nightly
The price is $91
Sep 29 - Sep 30
Mateo Puyuhuapi Cabin

Property amenities

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 8:30 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Lasahn

Things to do

  • 4 outdoor pools
  • 5 indoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Sauna
  • Steam room

Family friendly

  • 4 outdoor pools
  • 5 indoor pools
  • Arcade/game room
  • Children's pool
  • Living room
  • Snack bar/deli

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • On a private beach
  • On the bay
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Reflexology
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 steps to reach entrance
  • Accessible airport shuttle
  • Front entrance ramp
  • No elevator

More

  • 3 buildings
  • 3 floors
  • Built in 1989
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Champagne service

More

  • Heating
  • Individual decor
  • Individual furnishings
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 7 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 11:30 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 4 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 850 per vehicle (roundtrip, maximum occupancy 3)
  • Spa fee: USD 20 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4 PM—-7 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

Puyuhuapi Lodge
Puyuhuapi Hotel Patagonia
Puyuhuapi Lodge And Spa
Puyuhuapi Spa Patagonia
Puyuhuapi Lodge Cisnes
Puyuhuapi Cisnes
Puyuhuapi Lodge Spa
Puyuhuapi Lodge & Spa Hotel
Puyuhuapi Lodge & Spa Cisnes
Puyuhuapi Lodge & Spa Hotel Cisnes

Frequently asked questions

Is free cancellation available at Puyuhuapi Lodge & Spa?

Puyuhuapi Lodge & Spa provides free cancellation on certain room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at Puyuhuapi Lodge & Spa?

As of Sep 28, 2025, prices found for a 1-night stay for 2 adults at Puyuhuapi Lodge & Spa on Sep 29, 2025 start from $385.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Puyuhuapi Lodge & Spa?

This hotel is located in Cisnes, close to Austral Pier and Hanging Glacier.

Is parking available on site at Puyuhuapi Lodge & Spa?

No, there isn't parking at this hotel.

Is there a spa at Puyuhuapi Lodge & Spa?

There is a full-service spa available for guests to enjoy and services include hot stone massages, reflexology, and body wraps. The spa is not open daily but only on select days.

Does Puyuhuapi Lodge & Spa feature a casino on the premises?

No, Puyuhuapi Lodge & Spa doesn't have a casino.

Is there an indoor pool at Puyuhuapi Lodge & Spa?

Yes, this hotel has 5 indoor pools as well as 4 outdoor pools and a hot tub.

Is Puyuhuapi Lodge & Spa good for couples?

This waterfront hotel offers many amenities for couples, including Champagne service as well as a private beach and 4 outdoor pools.

Are there hot tubs at Puyuhuapi Lodge & Spa?

Yes, this hotel has a spa tub.

Does Puyuhuapi Lodge & Spa have a restaurant with a breakfast menu?

Yes, Puyuhuapi Lodge & Spa serves free buffet breakfast at Lasahn each morning.

Does Puyuhuapi Lodge & Spa allow pets to stay for free?

No, pets and service animals aren't allowed at Puyuhuapi Lodge & Spa.

Are there connecting rooms at Puyuhuapi Lodge & Spa?

No, there aren't connecting guestrooms at this hotel.

Can I book a room with a balcony at Puyuhuapi Lodge & Spa?

Yes, every guestroom at Puyuhuapi Lodge & Spa comes with a balcony with some featuring ocean views.

Reviews

Puyuhuapi Lodge & Spa Reviews

8.8

Excellent

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 23 out of 46 reviews
Rating 8 - Good. 19 out of 46 reviews
Rating 6 - Okay. 3 out of 46 reviews
Rating 4 - Poor. 1 out of 46 reviews
Rating 2 - Terrible. 0 out of 46 reviews

Reviews

10/10 Excellent

THEODOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

EXCELLENT

EXCELLENT SERVICE, EXCELLENT PEOPLE
Stayed 3 nights in Apr 2025

6/10 Okay

Raul

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Our stay at Puyuhuapi Lodge was, regrettably, far below expectations. To begin with, one must book the boat to access the hotel, which is understandable; however, despite having two boats, several guests were left waiting for 20 minutes due to limited space. Upon arrival, we were greeted with a welcome drink and a group briefing on the hotel’s facilities, yet no one mentioned the need to book the boat for departure. The following morning, I was informed that the boat was fully booked, causing considerable stress as we had to continue our journey south. Fortunately, we managed to secure a spot thanks to other guests postponing their departure—hardly the standard of organisation one expects. The hotel itself is charming, with spectacular views and a tranquil atmosphere. Breakfast was delightful, and both the bar and restaurant offered well-prepared dishes. However, the outdoor pools were disappointing—poorly maintained, with only two out of three operational and the water noticeably cold despite being advertised as hot springs. Ironically, there were also issues with hot water in the showers. After waiting over 10 minutes, I was forced to endure a cold shower. Additionally, the senderos (trails) were poorly maintained, which was disheartening for those keen to explore. Given the price, I expected far more. If you seek hot springs or well-kept trails, I would suggest exploring other options.
Stayed 1 night in Mar 2025

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Otherworldly
Stayed 1 night in Jan 2025

8/10 Good

Natalia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tres bien, mais quand check-out, les frais de be massage a ete inclus dans le bill malgré qu’on n‘on n’a pas pris le massage
Stayed 1 night in Dec 2024

10/10 Excellent

Wendy, Skaneateles

Stayed 1 night in Dec 2024

8/10 Good

Leonard

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

-Peg, Sioux Falls, SD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was unique in its location and structure. We enjoyed the thermal baths, the hiking, the guided tour of the Ventisquiro Colgante and the delicious meals (they were able to accommodate our Vegan lifestyle.
Stayed 2 nights in Feb 2020

8/10 Good

juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall better maintenance of the facilities would be recommendable.
Stayed 3 nights in Feb 2020

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

fantastic stay in best hotel in Chile

What er perfect stay - incredible place with warm spring pools fantastic scenery and calm. The hotel personal are fantastic and to my big surprise so was the restaurant. Absolutely worth at least a couple of nights.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please is majestic. Natural hot sprint right on the fjord, delicious food and warm staff. What more can you ask for?
Stayed 1 night in Dec 2019

10/10 Excellent

simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gem

Amazing. gem of a place.
Stayed 2 nights in Feb 2019

4/10 Poor

Dianne

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Stunning location but lack of interest in guests

The hotel is in a beautiful setting but in order to get there you have to park in a packed car park and take a boat. We naively thought this would be on demand as in other similar hotels but it isn’t and it is very infrequent. If you miss the 3.30 ferry you have to wait until 7pm. We just made it from the airport on arrival but the next day we left on the first boat at 9.30 to visit the national park - we were rushed all day while doing our walks to the hanging glacier and got back 10 mins after the ferry left. We didn’t want to wait and agreed to pay the extortionate fee of over £80 (over $100 US). The next morning they had the audacity to say that the 9.30 boat we had booked was now full of people going on a walking trip with a hotel guide and we would have to wait until 10.15 to leave. Breakfast was fine but dinner was very poor. There is only a 3 course set menu in the restaurant. There is a choice of 2 items for each course. We did not want meat or seafood with meat, so asked for a vegetarian choice - maybe fish. The fish we were given, (with some deep fried potato balls and no veg) was totally inedible.The second night the choice looked better but the quality of the food was poor. The meal certainly wasn’t cheap - we paid half the price for a much better meal at a very small hotel the next night. The hotel is expensive and we felt that once you were there they just wanted to get as much more money from you as possible - there was a total lack of customer service.
Stayed 2 nights in Feb 2019

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely respite

Lovely respite. Good food. Comfortable bed. Lovely quiet view. We didn’t do any spa things and still loved it.
Stayed 1 night in Oct 2018

8/10 Good

William, Phuket

Liked: Cleanliness, staff & service, room comfort
Great hotel, fantastic ( albeit remote) location. Just one real problem .... that would have been less of an issue if I had been pre-warned and planned for it. ABSOLUTELY NO PHONE SERVICE AND NO INTERNET and it's a 20 minute boat ride ( three times a day service) and a 30 minute drive to the nearest place with cell reception and 3G networks. The hotel does have a satellite phone for emergencies. Had I planned for this eventuality, I might have been able to enjoy a stress free break that this place offers in spades.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Staff & service
Beautiful location, but be prepared to unconnected. There is no WiFi service at this property which is a nice break from our daily routines. The only way to get to the resort is by ferry, so time your schedules accordingly with ferry pick up and drop off. It’s also over 4 hours from Coyhaique so you will need to coordinate transportation. This property has the fjord to themselves along with natural hot spring tubs. The hanging glacier is a nice hike near by, but all other activities in the area seemed to be 5-6 hours south.
Stayed 4 nights in Apr 2018

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay in unique and beautiful area

A very comfortable stay in a beautiful unique area.the spas were of a high standard particularly the indoor spas which were very large.the administrative staff were friendly and helpful.They were happy to make phone calls on our behalf to help manage our trip.We saw adundant bird life and three dolphins swimming by.
Stayed 1 night in Mar 2018

10/10 Excellent

Caio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stunning place to relax! Great view, great nature!

The place is truly amazing, the food and service were great! The thermal pools were also fantastic, we were very lucky to get sunny days so our stay was even more enjoyable! Highly recommended, just bear in mind that is place to disconnect, there is limited internet access (just one terminal) and very limited telephone connection (which being satellital is charged by the minute), also access and departure are limited if required without a cost. If you can adapt to it, it is really great and I highly recommend it!
Stayed 1 night in Jan 2018

10/10 Excellent

Eric, Alexandria, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful getaway hotel!

This hotel is something special, the only way to get to it is by boat or a pantoon plane, since there are no roads leading to the remote side of the lake it was built upon. The hotel staff was very accommodating, and the hotel facilities are nice too. They also have natural hot spring termas that are open 24 hours which are really cool to use at night and look out at the stars. They also have several activities available you can take advantage of. We did the kayaking in the morning before we left which was fun. The only thing I would change here is the restaurant. The setting is great, and the breakfast was a good (typical German style you find in Chile). However the dinner is way overpriced and you only have 2 selections for a 3 course meal. I was here with 2 other people and no one was impressed. The food was OK. Maybe we were here on an off night too. If you can eat before you get there, I would recommend based off our experience. Other than that, really great hotel!

10/10 Excellent

Sara

Liked: Staff & service, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Izabel Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente localização.

Local incrível em meio a natureza. Com possibilidade de banho em termas a 40 graus e no pacífico a 11 graus. Uma delícia!!!!
Stayed 2 nights in Jan 2025

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo 1000%
Stayed 1 night in Jan 2025

10/10 Excellent

MARLOU CRISTINE FERREIRA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Um paraiso !

Excelente ! Essa foi a 4º vez que estive nas Termas
Stayed 2 nights in Jan 2025

6/10 Okay

FLAVIO

Stayed 1 night in Nov 2024

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