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Le Eminence Hotel Convention & Resort Ciloto - Puncak

5.0 star property

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Photo gallery for Le Eminence Hotel Convention & Resort Ciloto - Puncak

Lobby
Minibar, in-room safe, desk, blackout drapes
Terrace/patio
View from property
Sauna, body treatments, aromatherapy, body wraps, body scrubs, facials

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Jl. Hanjawar No. 19 Ciloto Puncak, Cipanas, West Java, 43253
  • Place, Puncak Tea Plantation
    ‪10 min drive‬
  • Place, Sevillage Nature Park
    ‪14 min drive‬
  • Place, Kebun Raya Cibodas
    ‪15 min drive‬

Room options

View all photos for Junior Suite Twin

Minibar, in-room safe, desk, blackout drapes

Junior Suite Twin

  • 441 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite Queen

Minibar, in-room safe, desk, blackout drapes

Junior Suite Queen

  • 441 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Cipanas

Le Eminence Hotel Convention & Resort Ciloto - Puncak is located within a few miles (5 km) of Kebun Raya Cibodas and Sevillage Nature Park. This 5-star hotel welcomes guests with 379 rooms and conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.

What's nearby

  • Puncak Tea Plantation - 10 min drive - 4.8 miles
  • Sevillage Nature Park - 14 min drive - 4.4 miles
  • Kebun Raya Cibodas - 15 min drive - 3.3 miles
  • Cibodas Botanical Gardens - 19 min drive - 5.9 miles
  • Cipanas Presidential Palace - 22 min drive - 6.2 miles

Getting around

  • Ciomas Station - 31 min drive
  • Soekarno-Hatta Intl. Airport (CGK) - 146 min drive

Restaurants

  • ‪Terrarium Rooftop Eminence Hotel - ‬5 min walk
  • ‪Sate Kambing Hanjawar - ‬6 min walk
  • ‪Roofpark Cafe & Restaurant - ‬15 min walk
  • ‪AMEN Restaurant - ‬8 min walk
  • ‪Sate Hanjanwar - ‬7 min walk

About this property

Le Eminence Hotel Convention & Resort Ciloto - Puncak

Guests of Le Eminence Hotel Convention & Resort Ciloto - Puncak enjoy a full-service spa, an outdoor pool, and a gym. There's free valet parking and an airport shuttle for a fee. The front desk is staffed 24/7 to help with concierge services, securing valuables, and luggage storage. Other amenities at this luxury hotel include a rooftop terrace, free WiFi in public areas, and a business center.
Guests can expect to find free WiFi and LCD TVs with cable channels. Bathrooms offer hair dryers, free toiletries, toothbrushes and toothpaste, and slippers. Minibars, coffee makers, and safes are other standard amenities.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Eminence Spa has 4 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: IDR 190,000 for adults and IDR 100,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Veranda

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Yoga classes

Family friendly

  • Arcade/game room
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 15 meeting rooms
  • Business center

Outdoors

  • Garden
  • On a river
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: IDR 100000 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately IDR 190000 for adults and IDR 100000 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free valet parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Sahid Eminence Hotel Convention Resort Cipanas

Sahid Eminence Hotel Convention Resort

Sahid Eminence Convention Cipanas

Sahid Eminence Convention

Le Eminence Hotel Convention & Resort Ciloto - Puncak Hotel

Le Eminence Hotel Convention & Resort Ciloto - Puncak Cipanas

Frequently asked questions

What's there to see within easy reach of Le Eminence Hotel Convention & Resort Ciloto - Puncak?

This hotel is located in Cipanas, close to Taman Safari Indonesia, Kebun Raya Cibodas, and Puncak Tea Plantation. You'll also find Cibodas Botanical Gardens and Cipanas Presidential Palace within a short drive.

Is there parking available at Le Eminence Hotel Convention & Resort Ciloto - Puncak?

Yes, valet parking is offered for free at the hotel.

Is there a spa at Le Eminence Hotel Convention & Resort Ciloto - Puncak?

Eminence Spa is the hotel's spa and services include body wraps, aromatherapy, and mani/pedis.

Are there luxury amenities available at Le Eminence Hotel Convention & Resort Ciloto - Puncak?

Yes, guests can indulge in luxuries such as an outdoor pool, a restaurant, and a full-service spa at this hotel.

Does Le Eminence Hotel Convention & Resort Ciloto - Puncak include a casino?

No, Le Eminence Hotel Convention & Resort Ciloto - Puncak doesn't have a casino.

Is there an indoor pool at Le Eminence Hotel Convention & Resort Ciloto - Puncak?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Le Eminence Hotel Convention & Resort Ciloto - Puncak?

This riverfront hotel offers plenty of amenities for couples including a restaurant, an outdoor pool, and a full-service spa.

Does Le Eminence Hotel Convention & Resort Ciloto - Puncak have a hot tub?

No, but this hotel does have a sauna.

Does Le Eminence Hotel Convention & Resort Ciloto - Puncak have a restaurant with a breakfast menu?

Yes, Le Eminence Hotel Convention & Resort Ciloto - Puncak serves a cooked-to-order breakfast for a surcharge each morning at Veranda.

Does Le Eminence Hotel Convention & Resort Ciloto - Puncak allow pets to stay for free?

No, pets and service animals aren't allowed at Le Eminence Hotel Convention & Resort Ciloto - Puncak.

Does Le Eminence Hotel Convention & Resort Ciloto - Puncak have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies at Le Eminence Hotel Convention & Resort Ciloto - Puncak?

No, you won't find guestrooms with balconies at Le Eminence Hotel Convention & Resort Ciloto - Puncak.

Le Eminence Hotel Convention & Resort Ciloto - Puncak Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 16 out of 41 reviews
Rating 8 - Good. 12 out of 41 reviews
Rating 6 - Okay. 7 out of 41 reviews
Rating 4 - Poor. 1 out of 41 reviews
Rating 2 - Terrible. 5 out of 41 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

saleh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unforgettable stay

It was amazing stay ,The view was spectacular,I thank all the staff for their unlimited help mainly ms Nabelal for her support and help to my wife.
Stayed 3 nights in Apr 2025

10/10 Excellent

Bandar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 2 nights in Apr 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not worth the price

First, we got a room with a noisy bathroom exhaust fan. We reported it and had to call many times and wait in total for almost 1 hour until someone arrive with a new fan. We asked for a new room because they will take some time to replace the fan and we wanted to take a shower soon. Why didn't they just offered us a new room from the beginning instead of making the guest waiting??? The new room is the same type on the upper floor. The bathroom has black moldy sealant on the bottom corners and spider webs on the top corners. Bad odours sometimes smelt in the room, coming out from the bathroom. THIS IS NOT HOW A 5 STAR HOTEL SHOULD BE! The hairdryer was not working. They replaced it with a new one but just laid it on the table instead of replacing the broken one on the wall. It's supposed to be a 5 star hotel. The nightly price was also higher than the average 5 star hotel price. But our impression is not 5 star
Broken hairdryer on the wall. Replaced with new one but left on the table just like that.
Black moldy sealant on the bathroom bottom corners.
Spider webs on the bathroom top corners.
Stayed 2 nights in Nov 2020

10/10 Excellent

Yana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Stayed 1 night in Oct 2020

4/10 Poor

Verified traveler

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing is excellent.there is wonderful view.very modren rooms
Stayed 3 nights in Apr 2019

10/10 Excellent

Ahmea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just not a place to bother going. I found almost everything to be off-key. Poor cleanliness in particular. Staff at check-in desk particularly unhelpful.
Stayed 2 nights in Sep 2018

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

6/10 Okay

Soud, Oman Muscat

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Breakfast is overcrowfed and and food is not replaced quickly. They cannot cope. We went to the Restaurant for dinner anf most of the food was not available
Stayed 4 nights in Jun 2018

8/10 Good

TARIQ

Disliked: Cleanliness

Good location normal hotel

The location good. But the hotel's room is not the same as the pictures. Old and damaged. The breakfast also very bad and small. Only fit for local people. In addition, the hotel is a bit far away from every things.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of the best, if not the best hotel in Puncak

Amazing stay at a quiet location with wonderful weather
Stayed 3 nights in Dec 2017

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

اجمل منتجعات بونشاك عالاطلاق

المكان جميل و خلاب و الإطلالة ساحرة
Stayed 3 nights in Nov 2017

8/10 Good

salh

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2017

10/10 Excellent

henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended hotel at puncak.

Very nice environment around the hotel. There is a small river with clean water.
Stayed 3 nights in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with incredible view

It was nice and clean hotel. Location and view was best in Jabal. I really recommend the hotel. Good staffs and kitchen chef.
Stayed 2 nights in Aug 2017

2/10 Terrible

Saad, Riyadh

Disliked: Staff & service, property conditions & facilities

Terrible experience

The hotel was below my expectations honestly. The only I liked about the hotel is the room view. First of all, the the housekeeping is bad. They didn't clean my room 2 days in a row and one day was half cleaned. The breakfast is little and not enough for everyone and it's cold and not many choices. I won't come here again.
Stayed 5 nights in Jul 2017

6/10 Okay

Thio

Disliked: Cleanliness, staff & service, room comfort

Not recommended

very slow response when I want to check in. The room floor also not clean.
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Nice but no wifi

The worst wifi ive ever try😤😤😤it was very bad I didn't work at all! Break fast was not bad. Room service only have a limited dish. Berger or club sanwitch. And its not tasty olso. But the view was realy great facing the river and the rice feald

8/10 Good

adel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق ممتاز ولكن يعيبه المبالغة في سعره يحتاج لعناية أكبر اطلالاته جميلة الفطور يحتاج للتنويع
Stayed 1 night in Dec 2019

10/10 Excellent

Ibrahem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

S A

ايجابيات الفندق : اطلاله ممتازه غرف وسيعة خدماته ممتازه متوفر فيه معسلات في مطعم السطح الجلسه فيه ممتازه سلبياته : يقع في منطقة شيبدناس بعيد جدا عن الاماكن الي يحتاجها السائح يعني اذ بتروح سفاري او البقالة السعودية تحتاج ساعة على الاقل رايح وساعة راد هاذا اذا الطريق سالك اما اذا الطريق مزدحم ٤ ساعات ع الاقل ، عيبه بعيد جدا بعد ماتطلع الجبل تنزل على منطقة شيبدناس هذا اكبر عيب فيه ولا باقي الفندق ممتاز جدا للي مايبي يروح ولا يجي
Stayed 5 nights in Jul 2019

8/10 Good

JAHJA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Termasuk hotel terbaik di puncak, fasilitas dan viewnya bagus
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

روعة

فندق رائع جدًا وذو إطلالة خيالية
Stayed 2 nights in Jul 2018

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