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Queens Hotel Cheltenham

4.0 star property

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Photo gallery for Queens Hotel Cheltenham

Lunch and dinner served
Executive Double Room, 1 King Bed, Ensuite | Premium bedding, minibar, in-room safe, desk
View from room
Exterior
Banquet hall

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
The Promenade, Cheltenham, England, GL50 1NN
  • Place, The Promenade
    ‪3 min walk‬
  • Place, Cheltenham Town Hall
    ‪4 min walk‬
  • Place, Everyman Theatre
    ‪9 min walk‬

Room options

View all photos for Classic Double Room, 1 Queen Bed, Ensuite

Classic Double Room, 1 Queen Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Classic Double Room, 1 Queen Bed, Ensuite

8.6 out of 10
Excellent
(39 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Double Room, 1 King Bed, Ensuite

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite

9.0 out of 10
Wonderful
(11 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Double Room, 1 King Bed, Ensuite, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite, City View

8.4 out of 10
Very good
(10 reviews)
  • City view
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Suite, 1 King Bed, Ensuite

Superior Suite, 1 King Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Superior Suite, 1 King Bed, Ensuite

8.4 out of 10
Very good
(5 reviews)
  • 409 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Superior Double Room, 1 Queen Bed, Ensuite

Superior Double Room, 1 Queen Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Superior Double Room, 1 Queen Bed, Ensuite

8.4 out of 10
Very good
(5 reviews)
  • 279 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Room, 1 Queen Bed, Ensuite, City View

Superior Room, 1 Queen Bed, Ensuite, City View | Premium bedding, minibar, in-room safe, desk

Superior Room, 1 Queen Bed, Ensuite, City View

8.6 out of 10
Excellent
(8 reviews)
  • City view
  • 279 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Executive Double Room, 1 King Bed, Ensuite

Executive Double Room, 1 King Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Executive Double Room, 1 King Bed, Ensuite

8.2 out of 10
Very good
(11 reviews)
  • City view
  • 365 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Cheltenham

Queens Hotel Cheltenham places you next to Imperial Gardens and within a 5-minute walk of The Promenade. This 84-room, 4-star hotel has a restaurant and 24-hour room service, along with free in-room WiFi.

What's nearby

  • The Promenade - 3 min walk - 0.2 miles
  • Cheltenham Town Hall - 4 min walk - 0.3 miles
  • Everyman Theatre - 9 min walk - 0.5 miles
  • University of Gloucestershire - 12 min walk - 0.7 miles
  • Pittville Park - 16 min walk - 0.9 miles

Getting around

  • Cheltenham Spa Station - 19 min walk

Restaurants

  • ‪Caffè Nero - ‬4 min walk
  • ‪The Bayshill Inn - ‬6 min walk
  • ‪The Ivy Montpellier Brasserie - ‬3 min walk
  • ‪Sef Steakhouse - ‬3 min walk
  • ‪Rotunda Tavern - ‬3 min walk

About this property

Queens Hotel Cheltenham

Guests of Queens Hotel Cheltenham enjoy access to free WiFi in public areas, conference space, and coffee in a common area. Self parking is offered for GBP 17 per night. The front desk is staffed 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a library, express check-in, and express check-out.
Guests can expect free WiFi and 40-inch LED TVs with satellite channels. Beds sport premium bedding and bathrooms offer hair dryers and slippers. Minibars, safes, and phones are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

The property is a member of Historic Hotels of the World.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Secured self parking on site (GBP 17 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 20 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Gold Cup Bar
  • Victoria's

Things to do

  • Library

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,292 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in fee: GBP 50

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Late check-out subject to availability

Late check-out fee: GBP 50

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 30 per pet, per night
  • Dogs only
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately GBP 20.00 per person
  • Secured self parking fee: GBP 17 per night
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cheltenham Mercure

Hotel Mercure Cheltenham

Mercure Cheltenham Hotel

Mercure Cheltenham Queen's

Mercure Cheltenham Queen's Hotel

Mercure Hotel Cheltenham

Mercure Queen's Hotel

Queen's Cheltenham

Queen's Cheltenham Hotel

Queen's Hotel Cheltenham

Queens Hotel Cheltenham MGallery Collection

Queens Hotel MGallery Collection

Queens Cheltenham MGallery Collection

Queens MGallery Collection

Queens Hotel Cheltenham

Mercure Cheltenham

Frequently asked questions

Is free cancellation available at Queens Hotel Cheltenham?

Queens Hotel Cheltenham provides free cancellation on select room rates. For specific requirements, look at the cancellation policy on our site.

How much does it cost to stay at Queens Hotel Cheltenham?

As of May 23, 2026, prices found for a 1-night stay for 2 adults at Queens Hotel Cheltenham on May 28, 2026 start from $121, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Queens Hotel Cheltenham?

This hotel is located in Cheltenham, just steps from Imperial Gardens and Parabola Arts Centre, and within a short walk of The Promenade. You'll also find Cheltenham Town Hall and Everyman Theatre less than a mile away.

Will I be able to park at Queens Hotel Cheltenham?

Yes, secured parking is offered for GBP 17 per night. An electric car charging station and wheelchair-accessible parking are also available for guests.

Are there luxury amenities available at Queens Hotel Cheltenham?

Yes, guests can indulge in luxuries such as a restaurant, a bar/lounge, and turndown service at this hotel.

Does Queens Hotel Cheltenham have a casino?

No, Queens Hotel Cheltenham doesn't have a casino.

Is there an indoor pool at Queens Hotel Cheltenham?

No, there is no indoor pool at this hotel.

Is Queens Hotel Cheltenham a good place to stay for couples?

Amenities that appeal to couples at this hotel include 24-hour room service, premium bedding, and a minibar.

Does Queens Hotel Cheltenham have a hot tub?

No, this hotel doesn't have a spa tub.

Does Queens Hotel Cheltenham feature a restaurant that includes a breakfast menu?

Yes, Queens Hotel Cheltenham serves a cooked-to-order breakfast for a surcharge each morning at Victoria's.

Does Queens Hotel Cheltenham allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Queens Hotel Cheltenham for a fee of GBP 30 per pet, per night. The property also provides food and water bowls.

Does Queens Hotel Cheltenham have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Can I book a room with a balcony at Queens Hotel Cheltenham?

No, there aren't any guestrooms with balconies at Queens Hotel Cheltenham.

Does Queens Hotel Cheltenham have a wedding venue on site?

There are wedding services available at Queens Hotel Cheltenham if that's in your vacation plans.

Queens Hotel Cheltenham Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 613 out of 1001 reviews
Rating 8 - Good. 257 out of 1001 reviews
Rating 6 - Okay. 84 out of 1001 reviews
Rating 4 - Poor. 29 out of 1001 reviews
Rating 2 - Terrible. 18 out of 1001 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Chloe

Traveled with partner
Liked: Amenities, property conditions & facilities
Very clean and comfortable
Stayed 1 night in Feb 2026

10/10 Excellent

Neil

Liked: Cleanliness, amenities, property conditions & facilities
Spotless room, friendly and efficient staff, secure parking and easy access to the town.
Stayed 1 night in Feb 2026

8/10 Good

Mark

Stayed 1 night in Feb 2026

6/10 Okay

Gareth

Liked: Cleanliness, staff & service, amenities
The hotel is looking pretty tired. Although it is probably cheltenhams best hotel in terms of lovation its miles away in terms of standards
Stayed 1 night in Feb 2026

10/10 Excellent

Debra

Liked: Cleanliness, staff & service
Great
Stayed 2 nights in Feb 2026

6/10 Okay

Kyle

Stayed 1 night in Feb 2026

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is fantastic. I chose it because it was in the perfect location, right in the heart of the Montpellier area of Cheltenham. Inside, it’s stunning and the staff are all so helpful. The room was clean and spacious, and we enjoyed having free bathrobes and slippers. Whilst you can hear other hotel users, it’s an old building so just part of the character. Parking is available in a decent sized car park next to the hotel. You have to pay, but it’s secure and convenient.
Stayed 1 night in Feb 2026

10/10 Excellent

Steven

Stayed 1 night in Jan 2026

2/10 Terrible

James

Stayed 1 night in Dec 2025

10/10 Excellent

Clayton

Stayed 1 night in Feb 2026

10/10 Excellent

David

Traveled with family
Liked: Amenities, property conditions & facilities
Everything was excellent. Very nice bedroom, comfortable bed. Very pleasant staff and a wonderful breakfast. The large car park is the best as well.
Stayed 1 night in Feb 2026

10/10 Excellent

Lorraine

Traveled with family
Liked: Cleanliness, staff & service
Absolutely..lovely clean room..everything was brilliant as always when I stay at rhe Queens..Ill always chose the Queens whenever I come to Cheltenham!..Friendly loverly staff ..Just wish the lo unge is free more often for guests to use !!
Stayed 1 night in Feb 2026

10/10 Excellent

Frances

Stayed 3 nights in Feb 2026

10/10 Excellent

Anwen

Stayed 1 night in Jan 2026

6/10 Okay

Douglas

Business traveler
Liked: Cleanliness, staff & service, amenities
The room was slightly disappointing, cold, and had AC units outside the window which sounded intermittently like an idling truck which didnt make for a great nights sleep. for a ge
Stayed 1 night in Feb 2026

10/10 Excellent

Molly

Stayed 1 night in Jan 2026

10/10 Excellent

Neal

Liked: Cleanliness
Great location hotel smart and clean staff excellent
Stayed 2 nights in Jan 2026

10/10 Excellent

pates

Liked: Cleanliness, amenities, property conditions & facilities
Amazing visit. Staff were amazing very happy
Stayed 1 night in Jan 2026

10/10 Excellent

Goks

Stayed 1 night in Jan 2026

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2026

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Jan 2026

6/10 Okay

Maxine

Stayed 2 nights in Dec 2025

10/10 Excellent

Thomas

Stayed 1 night in Dec 2025

8/10 Good

Joe

Liked: Cleanliness, amenities, property conditions & facilities
Yes it was very good only problem room temperature was not very good room cold
Stayed 3 nights in Dec 2025

6/10 Okay

CEM

Traveled with group
very cold room
Stayed 1 night in Dec 2025

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