2/10 Terrible
Chelsea
Traveled with family and small children, Traveled with family
Jul 23, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the most disappointing and unsettling hotel stays I've experienced, especially as a parent traveling with children.
Safety Concerns: The exterior door to our section of the hotel was never locked, and the outdoor areas — including stairs and hallways — were poorly lit. Even more disturbing, we repeatedly saw suspicious individuals loitering around the property. Two particular men appeared each time my fiancée and children went to the car, watching us and then walking behind nearby tractor trailers while talking on their phones. This behavior made us feel extremely unsafe and unprotected.
Cleanliness Issues: The room was far below acceptable cleanliness standards. The bathroom appeared untouched, with a heavy buildup of dirt and grime. The beds were worse — it was obvious the sheets hadn’t been changed. They were gritty, dirty, and filled with small stones and debris, as if someone had slept in them with muddy shoes. It was absolutely unacceptable
Staff Behavior: The front desk and hotel staff were rude and completely unhelpful.
Family-Friendly? Absolutely Not.
Between the suspicious activity, unclean rooms, and dismissive service, this hotel is not a safe or appropriate environment for families. I cannot recommend it to anyone, especially those traveling with kids.
Until this hotel addresses its major security,cleanliness,and customer service problems, I suggest looking elsewhere for accommodations.this stay made us feel uncomfortable, unwelcome, and unsafe
Chelsea
Stayed 2 nights in Jul 2025
