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The Coal Exchange Hotel

3.5 star property
Hotel with a restaurant, near Cardiff Bay

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Photo gallery for The Coal Exchange Hotel

Restaurant
Reception
Exterior
King Room | In-room safe, individually decorated, iron/ironing board, free WiFi
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Bar
  • Room service
  • Housekeeping

Explore the area

View in a map
The Exchange Bld, Mount Stuart Square, Cardiff, Wales, CF10 5FQ
  • Place, Cardiff Bay
    ‪1 min walk‬
  • Place, Wales Millennium Centre
    ‪5 min walk‬
  • Place, Cardiff Bay Waterfront
    ‪6 min walk‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Double Room

In-room safe, individually decorated, iron/ironing board, free WiFi

Standard Double Room

7.0 out of 10
Good
(10 reviews)
  • 291 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room | Bathroom | Free toiletries, hair dryer, towels

Family Room

7.4 out of 10
Good
(3 reviews)
  • 646 sq ft
  • Sleeps 6
  • 3 Double Beds

View all photos for Presidential Suite

Presidential Suite | In-room safe, individually decorated, iron/ironing board, free WiFi

Presidential Suite

10.0 out of 10
Exceptional
(1 review)
  • 807 sq ft
  • Sleeps 2
  • 2 King Beds

View all photos for Triple Room

Triple Room | In-room safe, individually decorated, iron/ironing board, free WiFi

Triple Room

8.4 out of 10
Very good
(5 reviews)
  • 377 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Triple Room, Accessible

Triple Room, Accessible | In-room safe, individually decorated, iron/ironing board, free WiFi

Triple Room, Accessible

8.6 out of 10
Excellent
(4 reviews)
  • 420 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Quadruple Room

Quadruple Room | In-room safe, individually decorated, iron/ironing board, free WiFi

Quadruple Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for King Room

In-room safe, individually decorated, iron/ironing board, free WiFi

King Room

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard King Room with Shower

Standard King Room with Shower | In-room safe, individually decorated, iron/ironing board, free WiFi

Standard King Room with Shower

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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About the neighborhood

Cardiff

Located in Butetown, The Coal Exchange Hotel is adjacent to Coal Exchange building and within a 5-minute walk of Mermaid Quay. This 55-room, 3.5-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi.

What's nearby

  • Cardiff Bay - 1 min walk - 0.0 miles
  • Mermaid Quay - 2 min walk - 0.1 miles
  • Cardiff Bay Water Feature - 3 min walk - 0.2 miles
  • Wales Millennium Centre - 5 min walk - 0.3 miles
  • Cardiff Bay Waterfront - 6 min walk - 0.4 miles

Getting around

  • Cardiff Bay Station - 5 min walk
  • Cardiff International Airport (CWL) - 28 min drive

Restaurants

  • ‪Vibes - ‬3 min walk
  • ‪The Dock - ‬5 min walk
  • ‪Quantum Coffee Roasters - ‬3 min walk
  • ‪Yakitori1 - ‬5 min walk
  • ‪Zizzi - ‬5 min walk

About this property

The Coal Exchange Hotel

Hotel with a restaurant, near Cardiff Bay
At The Coal Exchange Hotel, guests have access to free WiFi in public areas and express check-out. The 24-hour front desk has multilingual staff ready to assist with concierge services, securing valuables, and luggage storage.
30-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, safes, and ironing boards.

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    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transportation

    • No onsite parking available

    Food and drink

    • Full breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 15 for adults and GBP 9 for children
    • A bar/lounge
    • A restaurant

    Conveniences

    • 24-hour front desk
    • Luggage storage
    • Safe at front desk

    Guest services

    • Concierge services
    • Housekeeping (daily)
    • Multilingual staff
    • Proposal/romance packages

    Accessibility

    • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
    • Elevator
    • Well-lit path to entrance
    • Wheelchair accessible (may have limitations)
    • Wheelchair-accessible path to elevator
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible restaurant

    More

    • Smoking not allowed

    Room amenities

    Bedroom

    • Bedsheets provided

    Bathroom

    • Free toiletries
    • Hair dryer
    • Towels provided

    Entertainment

    • 30-inch LCD TV with digital channels

    Food and drink

    • Coffee/tea maker
    • Electric kettle
    • Late-night room service

    More

    • Connecting rooms available
    • Individual decor
    • Iron/ironing board
    • Safe

    Policies

    Check-in

    Check-in start time: 3 PM; Check-in end time: 1:00 AM
    Early check-in subject to availability
    Early check-in is available for a fee
    Minimum check-in age: 18

    Check-out

    Check-out before 11 AM
    Late check-out subject to availability
    A late check-out fee will be charged
    Express check-out available

    Special check-in instructions

    Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
    This property doesn't offer after-hours check-in
    Information provided by the property may be translated using automated translation tools

    Renovations and closures

    The following facilities are closed seasonally each year. They will be closed from December 23 to December 26:
    • Bar/Lounge
    • Dining venue(s)

    Access methods

    Staffed front desk

    Pets

    • Service animals exempt from fees

    Property payment types

    Important information

    Optional extras

    These fees and deposits will be charged at check-in, check-out, or the time of service.

    • Fee for full breakfast: approximately GBP 15.00 for adults and GBP 9.00 for children
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    This property accepts credit cards and debit cards; cash is not accepted
    Cashless transactions are available
    • Check-in: 3 PM—-1:00 AM
    • Check-out: 11 AM
    • Minimum check-in age: 18
    The front desk is open 24 hours a day, and checking out is easy with express services.

    We should mention

    Details about charges, deposits, or other important information:

    • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
    • Charges for extra guests may apply and vary depending on the property's policy.
    • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
    • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
    • No parking is available onsite.
    • This property accepts credit cards and debit cards. Cash is not accepted. 
    • Cashless payment methods are available for all transactions.

    Additional information about polices, regulations, and more:

    • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
    • No rollaway or extra beds are available.

    Property is also known as

    Exchange Hotel Cardiff
    Exchange Hotel
    Exchange Cardiff
    The Exchange Hotel Cardiff
    The Exchange Hotel
    The Coal Exchange Hotel Hotel
    The Coal Exchange Hotel Cardiff
    The Coal Exchange Hotel Hotel Cardiff

    Frequently asked questions

    Is a free cancellation option available at The Coal Exchange Hotel?

    The Coal Exchange Hotel offers free cancellation on some room rates. For specific requirements, review the cancellation policy on Orbitz.

    What is there to do close to The Coal Exchange Hotel?

    This hotel is situated in Butetown, just steps from Coal Exchange building and Mermaid Quay, and within a short walk of Wales Millennium Centre. You'll also find Cardiff Bay and Cardiff Castle within a short drive.

    Will I be able to park at The Coal Exchange Hotel?

    No, this hotel doesn't offer parking.

    Does The Coal Exchange Hotel have a casino on the premises?

    No, The Coal Exchange Hotel doesn't have a casino.

    Is there an indoor pool at The Coal Exchange Hotel?

    No, there is no indoor pool at this hotel.

    What will couples enjoy most about a stay at The Coal Exchange Hotel?

    There are plenty of amenities for couples at this hotel, including a bar, a restaurant, and proposal/romance packages.

    Does The Coal Exchange Hotel have a hot tub?

    No, but this hotel offers jetted bathtubs in some guestrooms.

    Does The Coal Exchange Hotel feature a restaurant that includes a breakfast menu?

    Yes, The Coal Exchange Hotel serves a full breakfast each morning for a surcharge from its restaurant.

    Does The Coal Exchange Hotel allow pets to stay for free?

    No, pets aren't allowed at The Coal Exchange Hotel though service animals are welcome.

    Are there connecting rooms at The Coal Exchange Hotel?

    Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

    What is the closest airport to The Coal Exchange Hotel?

    The closest major airport to The Coal Exchange Hotel is Cardiff International Airport (CWL), which is 13.2 mi away (28 minutes by car). Another top airport is Bristol International Airport (BRS), which is around 20.7 mi away.

    Can I book a room with a balcony at The Coal Exchange Hotel?

    No, there aren't any guestrooms with balconies at The Coal Exchange Hotel.

    The Coal Exchange Hotel Reviews

    Reviews

    8.4

    Very Good

    Rating 10 - Excellent. 426 out of 792 reviews
    Rating 8 - Good. 201 out of 792 reviews
    Rating 6 - Okay. 86 out of 792 reviews
    Rating 4 - Poor. 48 out of 792 reviews
    Rating 2 - Terrible. 31 out of 792 reviews

    8.4/10

    Cleanliness

    9.0/10

    Staff & service

    8.0/10

    Amenities

    8.0/10

    Property conditions & facilities

    8.0/10

    Eco-friendliness

    Reviews

    6/10 Okay

    Guido

    Liked: Staff & service
    Disliked: Room comfort
    Stayed 1 night in Oct 2025

    4/10 Poor

    Rhys

    Liked: Staff & service
    Disliked: Room comfort

    Avoid during the summer, or during an event.

    The hotel doesn’t have any air conditioning, apparently due to its age and historical importance to the Cardiff Bay area it has never been installed, even though theres was a temperature control in the room! So was very uncomfortable during our stay because of the hot temperatures. I asked for a fan but the hotel failed to provide one. The window wouldn’t close so was being disturbed at all times during the evening and mornings, especially as my window was close to the bin area and the staff were emptying the bottle bins from the night before! Overall we didn’t have a great stay so wouldn’t recommend staying here!
    Stayed 2 nights in Aug 2025

    10/10 Excellent

    Christopher

    Stayed 3 nights in Aug 2025

    10/10 Excellent

    Warden

    Traveled with family
    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Cardiff trip

    Great location and friendly helpful staff. Large comfortable room.
    Stayed 3 nights in Aug 2025

    8/10 Good

    Anna

    Liked: Cleanliness, staff & service, property conditions & facilities
    Very unique hotel with a lot of fascinating history and character. Room was clean and beds were comfortable. We happened to be there on a hot summer day, and there is no air conditioning in the rooms, which would be expected with an older hotel. The rooms were hot, but the hotel staff is very responsive in providing extra fans.
    Stayed 1 night in Aug 2025

    10/10 Excellent

    Jayne

    Liked: Cleanliness, staff & service, room comfort

    Gorgeous Building

    Gorgeous looking hotel but looking a bit jaded at the edges. Loved the feel of the place though. Loved the Jacuzzi bath to get rid of my aches and pains. Shame no air con but 3 fans did make up a little for that. Lovely building though. The upkeep must cost a fortune.
    Stayed 1 night in Aug 2025

    2/10 Terrible

    Sophie

    Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Stayed 1 night in Aug 2025

    10/10 Excellent

    Sarah

    Traveled with family
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Beautiful room in historic building. Excellent location, walkable to the Mermaid Quay area. One downside was that the jacuzzi tub/ shower was not accessible to my elderly parents. There were no handlebars in the tub area.
    Stayed 1 night in Aug 2025

    10/10 Excellent

    Jacquelyn

    Stayed 1 night in Jul 2025

    8/10 Good

    Kelly

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Hotel in a lovely spot for the bay.
    Stayed 1 night in Jul 2025

    10/10 Excellent

    Daniel

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    We'll visit again

    A lovely period building keeping many of the original features, with
    Stayed 1 night in Jul 2025

    8/10 Good

    Adam

    Traveled with family
    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Grand and comfortable hotel

    The hotel itself was very grand and comfortable. We had an excellent stay and staff were very attentive. The room we stayed in had a jacuzzi bathtub which was a massive bonus. However, if you book via hotels.com be sure to call the hotel to check they have the correct booking. We requested a twin room when we booked but was given a king room as, according to the receptionist, hotels.com do not pass these requests to the hotel. Located a short walk from the Bay and close to public transport links that connect to the rest of Cardiff. Would highly recommend!
    Stayed 2 nights in Jul 2025

    4/10 Poor

    Emma

    Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
    As we had booked a presidential suite we expecting presidential standards, there were 3 tall fans in the room..all dusty, the bath seal was mouldy, the shower head was dirty and crusted with lime scale. To top it off we have been bitten on our legs and torso by something. We appreciate that this is an historical building however....it did not match the cost for 1 night
    Stayed 1 night in Jul 2025

    10/10 Excellent

    John, Edmonds

    Stayed 1 night in May 2025

    8/10 Good

    Claire

    Traveled with group
    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Definitely recommend

    Stayed 1 night in Jul 2025

    4/10 Poor

    Gavin

    Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Filthy room. Issues raised with reception and apology given but nothing more. Very very over priced accommodation in very very poor state.
    Stayed 1 night in Jul 2025

    6/10 Okay

    Roy John

    Disliked: Property conditions & facilities, room comfort

    In need of refurbishment.

    Whilst the building is beautiful steeped in history it felt very tiered , it was dark and very muggy. The rooms needed decoration, bathroom was particularly in need of some love, just felt dirty. Privacy was poor when sash windows were open for ventilation. TV far too small for room and in the wrong position. Desperately needed air conditioning.
    Stayed 1 night in Jul 2025

    8/10 Good

    Carolyn

    Stayed 7 nights in Jul 2025

    8/10 Good

    Sue

    Traveled with group

    Lovely hotel with history.

    A beautiful building for a hotel. A lot of history too. Stayed during the heatwave and unfortunately no air conditioning, but they had placed a fan in the room. The stay was comfortable and the beds wonderful, but a couple of things needed doing ….like the broken window sash in the bathroom and somewhere to put soap next to the sink. A bin in the bathroom would be good too. Overall staff were friendly and it was clean and comfortable. The area was lovely and quiet too. Would stay again.
    Stayed 1 night in Jul 2025

    10/10 Excellent

    Sara-Jane

    Traveled with partner, Traveled with family
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    The staff were amazing - really helpful and friendly
    Stayed 1 night in Jul 2025

    10/10 Excellent

    Elena

    Stayed 1 night in Jul 2025

    8/10 Good

    Mandy

    Stayed 1 night in Jul 2025

    6/10 Okay

    Verified traveler

    Traveled with family
    Disliked: Cleanliness

    Seen better days

    2 night stay cost a lot of money. Boiling hot weekend, no air con, fans provided but next to useless. Keycards stopped working almost immediately. Room not overly clean, lots of dust around and some paper peeling off. Made the mistake of opening a window and saw a debris strewn flat roof. The guy serving in the main bar made us feel about as welcome as a fart in an astronaut suit. Great singer and guitarist in the small bar which helped and staff there very nice. Sadly looks like a place in decline.
    Stayed 2 nights in Jul 2025

    2/10 Terrible

    Verified traveler

    Traveled with family
    Disliked: Cleanliness, staff & service, property conditions & facilities

    Extremely dirty, very disappointed

    The room was filthy. Thick dust on the wooden wall panelling. No shower curtain so everything in the bathroom got soaked. Thick dust on the standalone fans which presumably were in the room because the air conditioning was broken. Faeces on the side of the bath which when reported nobody came to clean. And very strange to have a jacuzzi bath in a room for 6 people (unless that is what you’re looking for!)
    Stayed 1 night in Jul 2025

    2/10 Terrible

    Jennifer

    Liked: Staff & service

    Don’t expect any hot water

    We were charged the full price even though we had already paid a large deposit, now have to get a refund from Expedia apparently. No hot water in the bath or shower, maintenance tried to fix it but we still only managed luke warm for a short period of time. Room was very dated, tiny bed looks lost in a large room with not much in the way of furniture.
    Stayed 1 night in Jul 2025