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The Coal Exchange Hotel

3.5 star property
Hotel with a restaurant, near Principality Stadium

Choose dates to view prices

Photo gallery for The Coal Exchange Hotel

1 bedroom, in-room safe, individually decorated, iron/ironing board
Reception
Exterior
Front of property
Quadruple Room | Bathroom | Free toiletries, hair dryer, towels

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Housekeeping

Explore the area

Map
The Exchange Bld, Mount Stuart Square, Cardiff, Wales, CF10 5FQ
  • Wales Millennium Centre
    ‪5 min walk‬
  • Cardiff Bay
    ‪10 min walk‬
  • Principality Stadium
    ‪3 min drive‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪21 min drive‬

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Room options

View all photos for Family Room

Family Room | Bathroom | Free toiletries, hair dryer, towels

Family Room

10.0 out of 10
Exceptional
(1 review)
  • 646 sq ft
  • Sleeps 6
  • 3 Double Beds

View all photos for Triple Room

Triple Room | 1 bedroom, in-room safe, individually decorated, iron/ironing board

Triple Room

10.0 out of 10
Exceptional
(3 reviews)
  • 377 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Triple Room, Accessible

Triple Room, Accessible | 1 bedroom, in-room safe, individually decorated, iron/ironing board

Triple Room, Accessible

8.6 out of 10
Excellent
(4 reviews)
  • 420 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Quadruple Room

Quadruple Room | 1 bedroom, in-room safe, individually decorated, iron/ironing board

Quadruple Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King Room with Shower

Standard King Room with Shower | 1 bedroom, in-room safe, individually decorated, iron/ironing board

Standard King Room with Shower

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Presidential Suite

Presidential Suite | 1 bedroom, in-room safe, individually decorated, iron/ironing board

Presidential Suite

10.0 out of 10
Exceptional
(1 review)
  • 807 sq ft
  • Sleeps 2
  • 2 King Beds

View all photos for King Room

1 bedroom, in-room safe, individually decorated, iron/ironing board

King Room

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Double Room

1 bedroom, in-room safe, individually decorated, iron/ironing board

Standard Double Room

7.4 out of 10
Good
(9 reviews)
  • 291 sq ft
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Cardiff

Located in Butetown within a short walk of Cardiff Bay, The Coal Exchange Hotel is within 2 miles (3 km) of other popular sights such as Principality Stadium. This 55-room, 3.5-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi.

What's nearby

  • Wales Millennium Centre - 5 min walk - 0.3 miles
  • Cardiff Bay Waterfront - 6 min walk - 0.4 miles
  • Cardiff Bay - 10 min walk - 0.6 miles
  • Principality Stadium - 3 min drive - 2.1 miles
  • Cardiff Castle - 4 min drive - 2.3 miles

Getting around

  • Cardiff Bay Station - 5 min walk
  • Cardiff International Airport (CWL) - 28 min drive

Restaurants

  • ‪Dock - ‬5 min walk
  • ‪The Eli Jenkins - ‬4 min walk
  • ‪Côte Cardiff Bay - ‬6 min walk
  • ‪Quantum Coffee Roasters - ‬3 min walk
  • ‪Yakitori 1 - ‬5 min walk

About this property

The Coal Exchange Hotel

Hotel with a restaurant, near Principality Stadium
At The Coal Exchange Hotel, guests have access to free WiFi in public areas and express check-out. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and securing valuables.
30-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, safes, and ironing boards.

Languages

English, Welsh

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9.4 out of 10, Exceptional, 1,354 reviews
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Total includes taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 15 for adults and GBP 9 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 30-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Late-night room service

More

  • Connecting rooms available
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 23 to December 26:
  • Bar/Lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately GBP 15.00 for adults and GBP 9.00 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
  • Check-in: 3 PM—-1:00 AM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Exchange Hotel Cardiff
Exchange Hotel
Exchange Cardiff
The Exchange Hotel Cardiff
The Exchange Hotel
The Coal Exchange Hotel Hotel
The Coal Exchange Hotel Cardiff
The Coal Exchange Hotel Hotel Cardiff

Frequently asked questions

Is a free cancellation option available at The Coal Exchange Hotel?

The Coal Exchange Hotel offers free cancellation on some room rates. For specific requirements, review the cancellation policy on Orbitz.

What is there to do close to The Coal Exchange Hotel?

This hotel is situated in Butetown, just steps from Coal Exchange building and Mermaid Quay, and within a short walk of Wales Millennium Centre. You'll also find Principality Stadium and Cardiff Bay within a short drive.

Will I be able to park at The Coal Exchange Hotel?

No, this hotel doesn't offer parking.

Does The Coal Exchange Hotel have a casino on the premises?

No, The Coal Exchange Hotel doesn't have a casino.

Is there an indoor pool at The Coal Exchange Hotel?

No, there is no indoor pool at this hotel.

Is The Coal Exchange Hotel good for couples?

There are plenty of amenities for couples at this hotel, including a bar, a restaurant, and proposal/romance packages.

Are there hot tubs at The Coal Exchange Hotel?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does The Coal Exchange Hotel feature a restaurant that includes a breakfast menu?

Yes, The Coal Exchange Hotel serves a full breakfast each morning for a surcharge from its restaurant.

Does The Coal Exchange Hotel allow pets to stay for free?

No, pets aren't allowed at The Coal Exchange Hotel though service animals are welcome.

Does The Coal Exchange Hotel have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to The Coal Exchange Hotel?

The closest major airport to The Coal Exchange Hotel is Cardiff International Airport (CWL), which is 13.2 mi away (28 minutes by car). Another top airport is Bristol International Airport (BRS), which is around 20.7 mi away.

Are there rooms with balconies that I can book at The Coal Exchange Hotel?

No, there aren't any guestrooms with balconies at The Coal Exchange Hotel.

The Coal Exchange Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 411 out of 748 reviews
Rating 8 - Good. 187 out of 748 reviews
Rating 6 - Okay. 79 out of 748 reviews
Rating 4 - Poor. 43 out of 748 reviews
Rating 2 - Terrible. 28 out of 748 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Business traveler

Not the greatest customer service

Actual room, stay etc was great. Unfortunately marred by incredibly rude staff. Sent round in circles and made to feel very uncomfortable about having booked through a third party rather than directly.
Stayed 1 night in Mar 2025

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities
Staff were great, public areas really nice. A vast place, clearly old and a handful to maintain, room felt a bit tired and need of an update. Would stay again though, nothing major!
Stayed 1 night in Feb 2025

8/10 Good

Jack

Stayed 2 nights in Jan 2025

8/10 Good

Joe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size rooms and excellent restaurant
Stayed 1 night in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very well presented. The staff were welcoming and helpful, ordering taxis for me. My room was very comfortable and clean with all necessary facilities. I had an excellent sleep. The late bar was a welcome facility. It was well stocked and an opportunity to socialise with other rugby fans
Stayed 1 night in Feb 2025

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Laura

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Alison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

jason

Liked: Staff & service, property conditions & facilities, room comfort

Coal Exchange

Stayed 1 night in Feb 2025

2/10 Terrible

Joana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely shocking!! Very disappointing Valentine's stay. Booked a triple room, (the only one available), but figured it'd be bigger... The room was paid for on booking, and my partner checked in before me and the lady at the reception (with a hijad) was nice and polite. She asked for a security card, which is fine. At first glance, the room looked nice, however, upon closer inspection, the jacuzzi bath was dirty and the towels and bedding were stained. The room was really cold and the heating didn't work properly, but there was an electric heater in the room, however, the water was barely lukewarm, which made the showering hard and we couldn't enjoy a nice hot bath, which we paid more for. When we checked out, at around 10.15, due to parking, there was no one at reception, my partner had to go around the restaurant looking for the receptionist, until a housekeeper came and said we could leave it on the desk, but in the meantime, a blonde woman with glasses came out and we handed her the key and told her which room we were checking out of. Later, my partner calls me saying they charged him £20 extra for late checkout. He called them to clarify the charge, and the receptionist (blonde) very rudely said, we didn’t checkout until 3pm and the housekeeper also said there were still someone else left in the room, which is a blatant lie. And were told it'd take 5 days for the refund. We'll not be returning and will ensure everyone knows about the poor service and rude receptionist.
Stayed 1 night in Feb 2025

6/10 Okay

Nicole

Liked: Staff & service

Okay stay but wouldn’t stay again

Was an okay stay, probably wouldn’t stay again, wall paper was peeling off the walls in a few areas, after having a shower the paint was coming off the ledge, bed was okay, pillows a bit hard, booked a king room which was 2 single beds pushed together with 2 single mattresses, room was really cold for a few hours after checking in bathroom was freezing, we did had an extra room heater.
Stayed 1 night in Feb 2025

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best sleep ever!

The best sleep in a hotel ever! No noise, comfy bed and just a really peaceful night. The hotel staff are wonderful, so friendly and welcoming at reception and breakfast. The breakfast was delicious. Overall great stay.
Stayed 1 night in Feb 2025

10/10 Excellent

Timothy

Stayed 1 night in Feb 2025

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Lyndsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Mariusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel... recommend
Stayed 1 night in Jan 2025

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
…
Stayed 1 night in Jan 2025

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very big, bath was lovely and bed really comfortable. Staff at the desk were very welcoming and helpful. There was however marks on the bed spread, watermarks and ring marks on the desk and dust in the bathroom. The property is very old and the room was freezing!! We had two heaters so managed to defrost after a few hours. Enjoyed our stay but with a few tweaks it could have been even better!
Stayed 1 night in Jan 2025

8/10 Good

Wenallt

Stayed 1 night in Jan 2025

10/10 Excellent

Apeksha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel staff, you’re visiting a piece of history.
Stayed 1 night in Jan 2025

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast buffet was kept in containers which were warm, not hot. The plates were not warm enough. The individually cooked Full Welsh was not hot enough either. I asked the chef to reheat my cooked breakfast.
Stayed 2 nights in Jan 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice room with Jacuzzi bath.

The room was nice and big with a comfortable bed and a large bathroom with a Jacuzzi bath. We had a good night’s sleep and felt rested in the morning. Very convenient location for the WMC and the restaurants in the Bay.
Stayed 1 night in Jan 2025

6/10 Okay

Yvonne

Stayed 1 night in Jan 2025

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