6/10 Okay
Katy C.
Apr 3, 2022
Disliked: Cleanliness
Location is best part
The positives- the location is great. Short walk to the beach and restaurants. The trees and overall landscaping is beautiful. This house has so much potential!! However, the house itself needs so much work. This is our third time staying on the island, and the most we’ve spent this far on a house. For the amount of money… we would expect much nicer amenities. The house was not clean upon arrival; there was food particles on the carpet and under the table. We vacuumed ourselves the first day and the vacuum was full. There was mold in the bathroom shower that could easily be cleaned with bleach. The shower backed up the first day; we called maintenance on this- the gentleman explained it was the way the shower floor slanted ? However, miraculously it was better afterwards. The kitchens drawers were filthy on the insides. All the cabinetry was sticky; like it had never been cleaned. Half the outlets didn’t work. We did contact the office about he lack of cleanliness; they sent a “cleaning crew” back… no idea what more they cleaned, it looked no different. Do not expect beach amenities! Supposedly they are not apart of the rental, but we’ve never had this problem at other homes we’ve rented. The umbrella is rusted out, and broken, beach chairs rusty, old broken tykes wagon -that we were able to get replaced Bc I explained my husbands foot was broken (this is true). Beach towels are torn and old.
If I were the owners of a million dollar home on this beautiful island I would be embarrassed. I’m sure they have no idea what poor shape the house is in… At least I hope not for the amount they are charging.
We had friends visit from Naples and I found myself apologizing for the house!
We love Captiva and work hard to bring our family down for a week. While we still certainly enjoyed ourselves, I will definitely make sure next time that the house is everything one would expect for the amount of money.
Katy C.
Stayed 7 nights in Mar 2022