2/10 Terrible
Paul
Jan 11, 2026
We arrived at the hotel at around 4pm and checked in and were allocated a room, the room had a terribly strong smell of sewage and drains, this room was not fit for habitation and should never have been offered to anyone and was clearly not checked.
We returned to reception and were told this was the only double available and were offered a family room on the second floor. The room was freezing cold 5 degrees and the heating had just been turned on. The bedding was cold and damp. It was so cold that we went out and bought an electric blanket as we had no choice but to stay in the room as we had a function locally and had travelled a long distance to be there. There was no heating in the bathroom which was also freezing cold, so much so that my wife was unable to take a shower.
The temperature of the room was 16 degrees at 7 oclock. We were given a small portable heater.
Our weekend was spoiled by this disappointing and unacceptable situation and we want a refund.
Paul
Stayed 1 night in Jan 2026























