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Hilton Goa Resort Candolim

5.0 star property

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Photo gallery for Hilton Goa Resort Candolim

A poolside area with two lounge chairs and a view of the landscape.
Property video
Separate tub and shower, rainfall showerhead, free toiletries
A modern hotel lobby with wooden paneling, cushioned seating, and round tables.
A covered outdoor seating area with a view of a sunset over a hilly landscape.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Pilerne Candolim Road, Saipem, Candolim, Goa, 403515
  • Place, Museum of Goa
    ‪17 min walk‬
  • Place, Nerul River
    ‪18 min walk‬
  • Place, Candolim Beach
    ‪15 min drive‬
  • Airport, Goa (GOI-Dabolim)
    ‪115 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Balcony (Tropical View)

A four-poster bed with a wooden frame, a bedside table with a lamp, a bench with a patterned cushion, and a view of the outdoors through a large window.

Superior Room, 1 King Bed, Balcony (Tropical View)

  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed (Outdoor Jetted Tub)

A spa area with a pool, wicker furniture, and a view of lush greenery.

Luxury Room, 1 King Bed (Outdoor Jetted Tub)

  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, River View (with Veranda)

A four-poster bed with a wooden frame, a bedside table with a lamp, a bench with a patterned cushion, and a view of the outdoors through a large window.

Premium Room, 1 King Bed, River View (with Veranda)

7.0 out of 10
Good
(2 reviews)
  • River view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

A four-poster bed with a wooden frame, a bedside table with a lamp, a bench with a patterned cushion, and a view of the outdoors through a large window.

Room, 1 King Bed, Accessible

  • 592 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room, 2 Queen Beds (Outdoor Jetted Tub)

A hotel room with two beds, a ceiling fan, a TV, and a view of a garden.

Luxury Room, 2 Queen Beds (Outdoor Jetted Tub)

  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

Premium King Room with Whirpool Bath

  • Sleeps 3
  • Free WiFi

Premium Twin Room with Whirpool Bath

  • Sleeps 3
  • Free WiFi

Superior King Room with Patio

  • Sleeps 3
  • Free WiFi

View all photos for Superior Room, 2 Queen Beds, Balcony (Tropical View)

A modern hotel room with a large bed, a seating area with a table, a sofa, and a balcony with a view of trees.

Superior Room, 2 Queen Beds, Balcony (Tropical View)

8.6 out of 10
Excellent
(4 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, River View (with Veranda)

A hotel room with a balcony, a sofa, a chair, a small table, a coffee maker, and a lamp.

Premium Room, 2 Queen Beds, River View (with Veranda)

  • River view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed (Garden sit out)

A four-poster bed with a wooden frame, a bedside table with a lamp, a bench with a patterned cushion, and a view of the outdoors through a large window.

Deluxe Room, 1 King Bed (Garden sit out)

  • Garden view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, 1 King Bed, River View (Private Luxury Pool Suite)

A modern hotel room with a large bed, a red sofa, a bench, and large windows offering a view of greenery and buildings.

Penthouse, 1 King Bed, River View (Private Luxury Pool Suite)

  • River view
  • 1938 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Penthouse, 1 King Bed, River View (Private Luxury Pool Suite)

A rooftop pool area with a view of the city skyline, a wooden deck, and a seating area with a canopy.

Presidential Penthouse, 1 King Bed, River View (Private Luxury Pool Suite)

  • River view
  • 3767 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Garden sit out)

A balcony with a green sofa, a small table, and two chairs.

Deluxe Room, 2 Queen Beds (Garden sit out)

  • Garden view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

About the neighborhood

Candolim

Hilton Goa Resort Candolim places you within 3 miles (5 km) of popular attractions like Candolim Beach and Reis Magos Fort. This 104-room, 5-star resort welcomes guests with 4 outdoor pools, free breakfast, and a 24-hour gym.
View more Resorts in CandolimOpens in a new window

What's nearby

  • Museum of Goa - 17 min walk - 0.9 miles
  • Nerul River - 18 min walk - 1.0 mile
  • Candolim Beach - 15 min drive - 3.2 miles
  • Calangute Beach - 15 min drive - 5.9 miles
  • Baga Beach - 17 min drive - 6.8 miles

Getting around

  • Pernem Station - 29 min drive
  • Dabolim Airport (GOI) - 53 min drive

Restaurants

  • ‪@Saipe - ‬9 min walk
  • ‪House of Lloyds - ‬10 min walk
  • ‪voltaire - ‬5 min drive
  • ‪Vivenda Kafe - ‬4 min drive
  • ‪Cantare - ‬5 min drive

About this property

Hilton Goa Resort Candolim

At Hilton Goa Resort Candolim, guests enjoy 4 outdoor pools, a children's pool, and a gym. Free valet and self parking are available, and there's also an airport shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this luxury resort include WiFi in public areas, meeting rooms, and a conference center.
42-inch LED TVs come with cable channels, and guests can stay connected with WiFi and wired internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include balconies or patios, sitting areas, and minibars.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: WiFi (INR 590 per night); wired internet (surcharge)
  • Available in some public areas: WiFi (INR 590 per night)

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • @Saipe
  • COCO
  • DOCE

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Archery
  • Art gallery
  • Children's pool
  • Cooking classes
  • Free children's club
  • Playground

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room crib
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference center (3,674 square feet of space)

Outdoors

  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Magnifying mirror
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 5 floors
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Locally sourced food prioritized
  • Some LED lighting used
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children stay free when using existing bedding (children may not be eligible for free breakfast)
  • Rollaway/extra beds are available for INR 3540.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • New Year's Eve (December 31) Gala Dinner per adult: INR 12000
  • New Year's Eve (December 31) Gala Dinner per child: INR 6000 (from 6 to 11 years old)

These are all of the charges provided to us by the property.

Basic Wi-Fi (10 Mbps) is included in the room rate. Premium Wi-Fi (30 Mbps) is available for INR 590 inclusive of taxes per night.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for in-room wireless internet: INR 590 per night (rates may vary)
  • Fee for in-room wired internet: INR 590 per night (rates may vary)
  • Fee for wireless internet in public areas: INR 590 per night (rates may vary)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: INR 3540.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Goa Resort Candolim
Hilton Goa Candolim
Hilton Goa
Hilton Goa Resort
Hilton Goa Candolim Candolim
Hilton Goa Resort Candolim Resort
Hilton Goa Resort Candolim Candolim
Hilton Goa Resort Candolim Resort Candolim

Frequently asked questions

Is free cancellation available at Hilton Goa Resort Candolim?

Hilton Goa Resort Candolim provides free cancellation on certain room rates. For specific requirements, review the cancellation policy on Orbitz.

How much does it cost to stay at Hilton Goa Resort Candolim?

As of Jul 14, 2026, prices found for a 1-night stay for 2 adults at Hilton Goa Resort Candolim on Jul 28, 2026 start from $117, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Hilton Goa Resort Candolim?

This resort is located in Candolim, close to Candolim Beach, Deltin Royale Casino, and Calangute Beach. You'll also find St. Anthony's Chapel and Sinquerim Beach within a short drive.

Will I be able to park at Hilton Goa Resort Candolim?

Yes, valet and self parking are offered for free at the resort. Wheelchair-accessible van parking and bicycle parking are also available.

Are there luxury amenities available at Hilton Goa Resort Candolim?

Yes, guests can indulge in luxuries such as 4 outdoor pools, a poolside restaurant, and champagne service at this resort.

Does Hilton Goa Resort Candolim have a casino?

No, Hilton Goa Resort Candolim doesn't have a casino.

Will I find an indoor pool at Hilton Goa Resort Candolim?

No, this resort doesn't have an indoor pool; however, there are 4 outdoor pools. Guests have pool access between 8:00 AM and 9:00 PM.

Is Hilton Goa Resort Candolim a good place to stay for couples?

There are many amenities for couples at this resort, including champagne service as well as an al fresco restaurant and 4 outdoor pools.

Does Hilton Goa Resort Candolim have a hot tub?

No, this resort doesn't have a spa tub.

Does Hilton Goa Resort Candolim feature a restaurant that includes a breakfast menu?

Yes, Hilton Goa Resort Candolim serves free buffet breakfast at @Saipe each morning.

Will Hilton Goa Resort Candolim allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hilton Goa Resort Candolim.

Does Hilton Goa Resort Candolim have connecting rooms available?

Yes, you can book connecting rooms at this resort for your group or family vacation.

How far is the airport from Hilton Goa Resort Candolim?

The closest major airport to Hilton Goa Resort Candolim is Dabolim Airport (GOI), which is 22.1 mi away (53 minutes by car). Another top airport is Goa (GOX-New Goa Intl.), which is located 19.4 mi away (46-minute drive).

Can I book a room with a balcony at Hilton Goa Resort Candolim?

Yes, every guestroom at Hilton Goa Resort Candolim comes with a balcony/patio and some offer river and garden views.

Does Hilton Goa Resort Candolim offer wedding services?

Take advantage of the wedding venue at Hilton Goa Resort Candolim if you plan to say "I do" during your trip.

Hilton Goa Resort Candolim Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 34 out of 65 reviews
Rating 8 - Good. 12 out of 65 reviews
Rating 6 - Okay. 14 out of 65 reviews
Rating 4 - Poor. 2 out of 65 reviews
Rating 2 - Terrible. 3 out of 65 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Manish

Liked: Cleanliness, staff & service, amenities
Excellent service and great food ! The mahi tikka was the best i have ever had and so was the other chinese and thai dishes .
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Mohit

Liked: Cleanliness, amenities, property conditions & facilities
Very spacious room. Amazing service and absolutely courteous staff.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Vinay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is unique in style well laid out with nice big rooms. Even bathrooms were spacious. Good breakfast spread and very professional and courteous staff. Overall good stay.
Stayed 3 nights in Sep 2025
Verified

6/10 Okay

Dheeraj

Liked: Cleanliness, amenities, property conditions & facilities
AC isn't strong in my room. It takes a day to reach the set temperature. Definitely needs improvement. Rest was excellent.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Neal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect honeymoon spot

Fantastic stay at the Goa Hilton, it felt like a retreat and we had a fantastic honeymoon, Tripti, Waseem and Vila as well as all the staff went above and beyond to make a stay extra special and wonderful.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Viral

Liked: Amenities
Staff was friendly. Very clean rooms. Luv staying here
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Dhiraj Dayanand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome host , delicious food and hospitality super good
Stayed 2 nights in Feb 2023
Verified

10/10 Excellent

ASHWIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nicely designed property at height with great views! Excellent breakfast buffet and staff!
Stayed 3 nights in Aug 2022
Verified

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to get away from the fray in Goa. Nice food, Comfy beds, Lots of friendly staff. The breakfast is next level.
Stayed 2 nights in Feb 2023
Verified

10/10 Excellent

Vikas

Liked: Cleanliness, staff & service, amenities
.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Sonali

Liked: Cleanliness, staff & service, property conditions & facilities
The property was great. The stay was enjoyable and pleasant. The staff was very friendly and helpful. Stuti did take care of us very nicely. Overall it was a great experience and look forward to visiting again.
Stayed 1 night in Oct 2024
Verified

6/10 Okay

Nikhil

Liked: Staff & service

Only Hospitality!!

The room conditions are average and it’s highly priced for the facilities or location. Amazing breakfast. Special mention for the hospitality and staff but nothing more.
Stayed 3 nights in Jul 2023
Verified

6/10 Okay

Parthiv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was awesome unfortunately at the time of booking by hotel.com was misleading we were told we have a airport pickup and hotel said it was an extra charge if this was made clear to me I would have gone with other hotels instead.
Stayed 4 nights in Nov 2024
Verified

4/10 Poor

Shekhar

Disliked: Cleanliness, staff & service, property conditions & facilities
Not up-to 5 star hotel standards
Stayed 4 nights in Dec 2024
Verified

8/10 Good

Harpreet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Jun 2024
Verified

6/10 Okay

Sushrut

Liked: Cleanliness, staff & service, property conditions & facilities
Food was a big let down. Breakfast buffet and dinner buffet both were mediocre. Spa was closed. Guests were not following pool etiquette such as showering before and wearing appropriate clothing. Room was nice, clean, with great housekeeper.
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property. A special thanks to Gillani who was so attentive to all our requests and was super pleasant to work with! Love it when staff go above and beyond to help fix issues… Only flaw was no elevators and we booked two rooms that they couldnt get together- so was a painful back and forth since we were in different floors and had ti walk all those ateps. But grounds were very well kept and bfast buffet spread was very good!
Stayed 2 nights in Jun 2024
Verified

6/10 Okay

Radhakrishnan

Liked: Cleanliness, amenities, property conditions & facilities
Staff responses the requests was slow
Stayed 2 nights in Dec 2023
Verified

8/10 Good

Samarth

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Great pools. Good breakfast and great staff at breakfast. Also very good live music on Sunday afternoon. Just a few suggestions to go from good to great. Poolside attendant was missing on Saturday evening, once called, he was there for service, but one feels he should’ve been there anyways. Late night menu at restaurant was very limited, the next late night, we ordered room service and the menu was excellent. Didn’t understand exactly why the restaurant menu at the same time was limited? You could look into that.
Stayed 3 nights in Jul 2022
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Perfect Getaway at Hilton Resort Goa: 10/10 Expe

Our stay at Hilton Resort in Goa was nothing short spectacular. From the moment we arrived, the warm and welcoming atmosphere set the tonne for what turned out to be an unforgettable vacation. The dining experience at the hotel was elevated by the incredible waiter team: Ankush, Vibrant, Mayank, Fabiola ad Rishap. Each member displayed remarkable professionalism and attentiveness, ensuring that every meal was a delightful experience. A special mention must go to Rishap, an exceptional waiter who truly stood out. Rishap went above and beyond to make sure our dining experiences were perfect. His keen eye for detail and genuine care for our needs were evident in every interaction. Rishap's warm demeanour and proactive approach, such as remembering our preferences and "usual" order and making personalised suggestions, Madde a significant impact on our overall enjoyment. He is a true asset to the Ressort, embodying the highest standards of hospitality. The housekeeping team at the resort including Mayur, Samiran, Ishan and Abhishek, deserves immense praise for maintaining high levels of cleanliness and comfort throughout our stay. The room was always spotless, with fresh linens and towel animals with personal notes which we truly enjoyed and added a luxurious feel to our stay. The resort offers a blend of stunning surroundings, exceptional service, and luxurious amenities. The professionalism and warmth of thee sta
Stayed 11 nights in May 2024
Verified

2/10 Terrible

Sabyasachi

Disliked: Cleanliness, staff & service, property conditions & facilities
A few things about the property 1) There is no lift to the rooms, which are located till 3rd floor. For some weird reason there is a lift from ground floor to the first floor, where the reception is. 2) The property is nice but not well maintained. Damp in the rooms, the staircase had white paint marks, the bathtub fixture came out. Not at all expected from a 5 start property, especially not from a Hilton brand Service is also terrible 3) There outside passage to the rooms were dark and the bulbs were not changed. Service is also terrible. 1) No communication on how long they would take to provide rooms. 2) No coordination between staffs. We booked a car at the reception and the ground staff at the portico were not informed. We had to tell them again to get a car. 3) Second day morning, someone came to check on our stay (working there for 9 years, he mentioned, so not a junior staff) and we told about the broken lights in the passage-way, bad check-in experience etc and mentioned that we may not come back. 4) He apologized and promised he will take care of the matter. The same day, room was not cleaned till 3 PM and we had to ask for room cleaning. Bulbs were not fixed till the time we checked out. 5) Room was not provided in good condition, some of the covers for outside seating area were not properly placed. 6) Our luggage was sent to the room almost 1.5 hours after we checked in to our room, that too after 4-5 follow ups.
Stayed 2 nights in Jun 2022
Verified

6/10 Okay

sundeep

Liked: Staff & service
The room was not clean once entered and property dint full fill all the requirements that were promised as part of package purchase. No one picked up calls made from room to reception or dining missed lot of times.
Stayed 3 nights in May 2022
Verified

2/10 Terrible

Shoaib

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Awful Service. Scathing review is required.

We stayed at The Hilton Goa resort For one night. Our family had booked three rooms from 22/3 to 23/3. The check-in experience was the most disgusting We have ever experienced. The lady at the reception was unhelpful, and it looked like the guests were a burden on her. We reached the hotel at 10 PM, but still, they took more than 45 minutes to allocate us the rooms. The appalling behaviour of the staff was seen when we tried to order food from Room service. A gentleman told us that someone would call us back shortly, that call never came. We called multiple times, but no one received the call, neither at the reception nor the room service. The following day, The Air condition of our room malfunctioned. The property is decent, but the hotel Is poorly managed. The management needs to wake up from slumber as nobody in the hotel is concerned about the guests. One of the most inconsiderate hotel staff I have ever come across.
Stayed 1 night in Mar 2022
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 3 nights in Jan 2022
Verified

8/10 Good

Shikhar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No elevator for higher floors

Comfortable resort at a quiet location. But no elevator for higher floors.
Stayed 1 night in Jan 2022