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Cyan Cancun Resort & Spa

Property class: 3.5

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Photo gallery for Cyan Cancun Resort & Spa

Poolside bar
Property video
Restaurant
Superior Suite, Sea View | In-room safe, desk, laptop workspace, blackout drapes
Outdoor pool, free cabanas, pool umbrellas

Reviews

7.6 out of 10
Good

Popular amenities

  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪1 min walk‬
  • Place, Delfines Beach
    ‪2 min drive‬
  • Place, La Isla Shopping Mall
    ‪11 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room, Sea View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, Sea View

8.0 out of 10
Very good
(74 reviews)
  • Beach view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room, Sea View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Quadruple Room, Sea View

7.6 out of 10
Good
(43 reviews)
  • Sea view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Sea View

Superior Suite, Sea View | In-room safe, desk, laptop workspace, blackout drapes

Superior Suite, Sea View

8.0 out of 10
Very good
(27 reviews)
  • Sea view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View | In-room safe, desk, laptop workspace, blackout drapes

Superior Suite, Balcony, Sea View

  • Sea view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

In-room safe, desk, laptop workspace, blackout drapes

Studio Suite

7.6 out of 10
Good
(68 reviews)
  • Lagoon view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cancun

Located in Zona Hotelera within a short walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, Cyan Cancun Resort & Spa is within a mile (2 km) of other popular sights such as Delfines Beach. This 3.5-star hotel has 155 guestrooms and offers conveniences like a restaurant, a private beach, and an outdoor pool.

What's nearby

  • Nichupté Lagoon - 1 min walk - 0.1 miles
  • Iberostar Cancun Golf Course - 2 min drive - 1.1 miles
  • Delfines Beach - 2 min drive - 1.6 miles
  • La Isla Shopping Mall - 11 min drive - 6.4 miles
  • Langosta Beach - 24 min drive - 11.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 12 min drive

Restaurants

  • ‪Marco Polo Restaurante - ‬5 min walk
  • ‪Azvl - ‬4 min walk
  • ‪Restaurant Las Fuentes - ‬5 min walk
  • ‪Hakka - ‬4 min walk
  • ‪Sun Palace - ‬6 min walk

About this property

Cyan Cancun Resort & Spa

Guests staying at Cyan Cancun Resort & Spa enjoy access to a private beach, an outdoor pool, and free WiFi in public areas. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help with securing valuables and luggage storage. Other amenities at this beach hotel include express check-out, a terrace, and a garden.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, free toiletries, and slippers. Other standard amenities include free local calls, safes, and ironing boards.
Recreational amenities at the hotel include a private beach and an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Free beach club
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (47 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (47 inches high)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

  • Service fee: USD 2 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector and a security system.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Cyan Cancun Hotel Spa
Cyan Cancun & Spa Cancun
Distinctive Cancun Hotel Spa
Cyan Cancun Resort & Spa Hotel
Cyan Cancun Resort & Spa Cancun
Cyan Cancun Resort & Spa Hotel Cancun

Frequently asked questions

Is free cancellation available at Cyan Cancun Resort & Spa ?

Cyan Cancun Resort & Spa offers free cancellation on certain room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at Cyan Cancun Resort & Spa ?

As of Apr 10, 2026, prices found for a 1-night stay for 2 adults at Cyan Cancun Resort & Spa on May 3, 2026 start from $78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Cyan Cancun Resort & Spa ?

This hotel is situated in Zona Hotelera within a short 8-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and also 18 minutes on foot from Iberostar Cancun Golf Course. You'll also find Delfines Beach and La Isla Shopping Mall within a short drive.

Is there parking available at Cyan Cancun Resort & Spa ?

Yes, secured self parking is offered for free at the hotel. Accessible parking is also available for guests.

Is a spa located at Cyan Cancun Resort & Spa ?

Distinctive Spa is the hotel's full-service spa and services include beach massages.

Does Cyan Cancun Resort & Spa have a casino on the premises?

No, Cyan Cancun Resort & Spa doesn't have a casino.

Is there an indoor pool at Cyan Cancun Resort & Spa ?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Cyan Cancun Resort & Spa ?

This beachfront hotel offers plenty of amenities for couples including a private beach, an outdoor pool, and a poolside bar.

Are there hot tubs at Cyan Cancun Resort & Spa ?

Yes, some guestrooms at this hotel feature private indoor spa tubs.

Does Cyan Cancun Resort & Spa feature a restaurant that includes a breakfast menu?

No, Cyan Cancun Resort & Spa doesn't have a restaurant that serves breakfast.

Does Cyan Cancun Resort & Spa allow pets to stay free of charge?

No, pets aren't allowed at Cyan Cancun Resort & Spa though service animals are welcome.

Are there connecting rooms at Cyan Cancun Resort & Spa ?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Cyan Cancun Resort & Spa ?

The closest major airport to Cyan Cancun Resort & Spa is Cancun Intl. Airport (CUN), which is 7.9 mi away (12 minutes by car).

Are there rooms with balconies at Cyan Cancun Resort & Spa ?

Yes, some guestrooms at Cyan Cancun Resort & Spa offer a balcony and may feature sea views.

Cyan Cancun Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 772 out of 1889 reviews
Rating 8 - Good. 441 out of 1889 reviews
Rating 6 - Okay. 292 out of 1889 reviews
Rating 4 - Poor. 162 out of 1889 reviews
Rating 2 - Terrible. 222 out of 1889 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Tony

Disliked: Cleanliness
Very clean
Stayed 4 nights in Mar 2026

10/10 Excellent

Triska

Stayed 1 night in Feb 2026

10/10 Excellent

Dallas

Stayed 5 nights in Feb 2026

6/10 Okay

Timothy

Traveled with group
Liked: Cleanliness, staff & service
We had no hot water the 24 hours of our stay and they did not seem interested in fixing it. The place is cold at night, so the cold water was not appreciated given the price we price we paid. The restaurant has odd hours. Some of the desk staff are great and some are not. One young woman was the best I have encountered, but one young guy seem disinterested.
Stayed 1 night in Jan 2026

6/10 Okay

As

Traveled with group, Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Staff 10/10- they were so nice and very helpful. Room- 4/10 because everything was so messed up. Ceiling was leaking and we had to get it fixed and no microwave. Jacuzzi was dirty and room lights were flickering. Balcony floor was always wet idk where all this water came from. Main thing is that Internet does not work in the basement we have to go outside pool area or somewhere to get wifi.
Stayed 6 nights in Dec 2025

10/10 Excellent

Francisco

Disliked: Cleanliness
Staff was great.
Ocean view was great
Room with pool view is a plus
Great location
Stayed 1 night in Jan 2026

8/10 Good

Nela

Traveled with family
Liked: Amenities
We had a good time the hotel is nice but need some repair and more maintenance location is good for who want to go and rest. The restaurant is ok good flavour and nice service.
Stayed 3 nights in Jan 2026

8/10 Good

Amar

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The second room was.much better then the previous one
Stayed 2 nights in Jan 2026

10/10 Excellent

Daniel

Stayed 3 nights in Jan 2026

2/10 Terrible

ketankumar Jayeshbhai

Disliked: Cleanliness, amenities, property conditions & facilities
It’s not up to mark. It’s okay
Stayed 5 nights in Dec 2025

8/10 Good

Fanny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feliz año
Stayed 2 nights in Jan 2026

6/10 Okay

Danielle

Traveled with family
This place has seen better days. Quite a few issues: including a missing shower door allowing water to escape, non working tv- couldnt connect onto wifi, minimal non-working outlets, really low toilet pressure. Its sad to have to say, "its Mexico" & just accept this, considering the price that was paid (peak season/NYE). Restaurant food was ok but really slow (1hr wait for 3 hotdogs & 3 tacos). They do not let you check-in until exactly after 3pm, so if you arrive at 2pm theyll send you to the pool area to wait. When coming home late from the strip (past mignight) lobby and hallway lights are shut off, making it really difficult to see. Beach loungers are all torn to an embarrassing extent. Only plus is the location on the beach. This hotel requires a whole lot more than just a paint job to cover up stains.
Stayed 4 nights in Dec 2025

10/10 Excellent

Corbin

Stayed 7 nights in Dec 2025

10/10 Excellent

Ana

Stayed 2 nights in Jan 2026

2/10 Terrible

Rishi

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
AVOID THIS HOTEL AT ALL COSTS. What was supposed to be a relaxing stay turned into 4 nights of frustration, filth, and exhaustion due to incompetence and blatant disregard for guests. Room 1 (Ocean View with Jacuzzi): The toilet barely flushed, the jacuzzi & shower lost hot water within minutes, and the AC stopped working in the middle of the night. Maintenance was dismissive and unhelpful, openly stating that these problems were “normal” and could not be fixed. The most disturbing issue was finding three large cockroaches, including a couple alive on the bed. That made the room completely unacceptable and we demanded a room change. Room 2 (Simple Ocean View): The AC did not work at all, making the room unbearably hot. We were repeatedly told to wait while nothing was resolved for hours. The bathroom had a strong, foul odor. Room 3 (Lagoon View): A major downgrade from what we paid for. The bathroom door wouldn’t close or lock, and the AC leaked water, soaking our belongings. The night was ruined. Staff & Management: The manager were rude and dismissive. The manager’s tone was aggressive and accusatory, and falsely claimed we hadn’t reported issues earlier, even insinuating we were lying. Night staff absolutely contradicted this This hotel suffered from pest infestation, broken amenities, repeated room failures, downgrades, poor hygiene, and disrespectful staff. This was a miserable experience from start to finish, and I would strongly advise travelers to stay elsewhere.
Huge Cockroach on Bed
Stayed 4 nights in Dec 2025

8/10 Good

Sara Lon

Disliked: Property conditions & facilities
Room was okay. Staff was excellent! Food was better than any 5 star resort I frequent 3-4 times a year.
Stayed 4 nights in Dec 2025

8/10 Good

Perry

Traveled with family
Liked: Staff & service, amenities
all the amenities were close by, furniture was a little worn but the room was clean and the staff was very helpful
Stayed 3 nights in Jan 2026

2/10 Terrible

CLAUDIA M

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The room looks and feel not clean. There are old stains in the walls, towels ripping, stained curtains, sofa and toilet it’s not about the cleaning staff, it’s a maintenance problem. I was trying constantly to get a massage or something else in the spa, they just kept telling me to go back another time, after the 4 day front desk finally told me that it’s closed for renovations? But it doesn’t seem like it is. The cabanas and pool bed covers were ripped and stained. They are way under staffed. Restaurant food was super mega impressively delicious; the only complaint staff, only 1 waitress that forgets stuff. Months earlier I stayed at Hyatt Turquoise, it was amazing, but also pricey. I wanted to save this time? And I deeply regret it I can only say that some other hotels like Adhara , are very affordable and very clean. My recommendation, either get a 5 star all inclusive, or a clean modest one. I tried something on the middle, and it was a disaster,
Stayed 9 nights in Dec 2025

4/10 Poor

Fathiat

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
everything about it was horrible. I already contacted support abt the situation
Stayed 6 nights in Dec 2025

10/10 Excellent

MARINA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely experience
Stayed 1 night in Jan 2026

10/10 Excellent

Jason

Stayed 2 nights in Jan 2026

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was great and on the first floor.
Stayed 1 night in Jan 2026

4/10 Poor

Laraina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2025

6/10 Okay

Liliana

Stayed 7 nights in Dec 2025

10/10 Excellent

SHASHIDHAR REDDY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite enjoyed bar by the pool
Stayed 2 nights in Dec 2025

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